PS - HelpCenter

[Jase2]

Thanks for letting us know! :)

[Killraven]

I love this mod, however could we somehow have it pm ticket owners any new changes to the ticket? OR add a notification like a new PM or something similar? This would be great, thanks.

[Jase2]

That will be included in the paid version.

[HDT]

That will be included in the paid version.
Any estimated time when paid version released?

Would be good if all Kayako features can be applied,price is no problem.

[choccyclaire]

I'm having major css issues. Where in what files are you pulling off what css options?
I've determined that it's grabbing my table border background which is black, but making it a large thick line which I don't like. How I can edit your layout?

[bada_bing]

Installed but wanted to request some feature of the next release.

When member A posts a open ticket then the member or member group who has rights to close the ticket should have other options except for just close, example of other feature would be like In Review, Declined, Approved with option to close ticket once appoved, when the approver changes the status of this ticket then the original poster of the ticket should get an email and or PM with the new ticket status so that way he can be in the loop of what the ticket status is.

[45thidOWNER]

I'm not a great poster here as I spend most time just reading but I had to post and say this...

One word... AMAZING

This mod is something short of absolute brilliance

Thanks

[PaulSonny]

I have updated the download, it will fix the issue with the Standard Editor, it has improved functionality for both Editors and it also fixes the version error issue.

Any feature requests, comments, etc please make them known as PaulSonny.com.

Thanks, Paul.

[Twilkey]

I'm having major css issues. Where in what files are you pulling off what css options?
I've determined that it's grabbing my table border background which is black, but making it a large thick line which I don't like. How I can edit your layout?

To my knowledge, we are using the default vB CSS.

Can you provide a link to your site or some screenshots of the problem areas.

[Terrie]

I downloaded and upgraded to the most current package a little bit
ago, i made sure i allowed overwrite and my version is still saying
Powered By HelpCenter Version 1.0 Release Candidate 1

[CloneVince]

I have updated HelpCenter today, but when anyone post a new ticket or add a reply, I have a blank page, but the the ticket or the reply is added.

Perhaps a bug ?

[PaulSonny]

I'm having major css issues. Where in what files are you pulling off what css options?
I've determined that it's grabbing my table border background which is black, but making it a large thick line which I don't like. How I can edit your layout?

I have checked the templates and a few things are not calling the default vBulletin CSS, a custom template I had a while ago but no longer have, because I use the default vBulletin style on my site it hasnt made too much difference.

I will go through each template and revert to default vBulletin CSS values.

I downloaded and upgraded to the most current package a little bit
ago, i made sure i allowed overwrite and my version is still saying
Powered By HelpCenter Version 1.0 Release Candidate 1

Do you have original templates or have you edited them, if you have edited them then this is why, you may/will have to revert.

I have updated HelpCenter today, but when anyone post a new ticket or add a reply, I have a blank page, but the the ticket or the reply is added.

Perhaps a bug ?

I have not seen this previously and I have tested and it works on my installation. Is it just a blank white page and you get re-directed, or do you get a blank white page and just stay there? Just this will help me narrow it down.

Thanks, Paul.

[TheSupportForum]

this new verison is still reporting as 1.oo but updated version says 1.0.1 ? on version checker 1.64

[Terrie]

Do you have original templates or have you edited them, if you have edited them then this is why, you may/will have to revert.

I have edited them, i will revert them. Everything else works fine for me.
Thanks for this mod and i look foward to the paid version when it's ready :)

[CloneVince]

I have not seen this previously and I have tested and it works on my installation. Is it just a blank white page and you get re-directed, or do you get a blank white page and just stay there? Just this will help me narrow it down.
Thanks, Paul.

It is just a blank white page and no redirect :(

I hope that can help you :D

[wolfstream]

Try to help someone out and they kick you in the ass. Oh well, I tried.

[ZomgStuff]

Do admins get an email/PM when a new ticket is created?

[Jase2]

I downloaded this this morning, had it installed, and thought the very same thing to myself. This isn't something that's needed in a "paid" version, this is something that's needed in a "released" version, something public.

So, I made the necessary changes, and being the generous guy I am (heh), here's (https://vborg.vbsupport.ru/showthread.php?t=181057) the addon.

The addon will only work with the current version of helpcenter, because it actually requires the helpcenter.php file to be replaced. Code is commented as well as could be expected.

Nice hack! We were thinking of including it in the lite version, however, the lite version was only ever made to show the "main" functions of HelpCenter. Also, in the foreseeable future, we are looking at adding hooks ect.

Note: We cannot support nor be held responsible for problems that may arise when installing hacks. You will need to ask the hack author. :)

[BigDog56]

Thank you very much!

[scan-pa]

How can I add reCaptcha to all guest / unreged users to access helpcenter when they submit a ticket?

I had over 150+ spam help tickets this morning by unreged / guest Users.

Thanks,

[Jase2]

Image verification is being built into the paid version. Whether we will include reCaptcha in the first ever PRO version release I don't know. At the moment, I'm undecided as to they way were implementing the image verification.

[King Justice]

Image verification is being built into the paid version. Whether we will include reCaptcha in the first ever PRO version release I don't know. At the moment, I'm undecided as to they way were implementing the image verification.
Is there a way to make the ticket system ONLY available to registered members? :)

[Jase2]

Yes.

Usergroups --> Usergroup Manager --> Edit Usergroup (Unregistered / Not Logged In) --> HelpCenter Permissions --> Can View HelpCenter

[mirageboss]

Thanks for this mod.
Will help me heaps!

[scan-pa]

Is there a way to make the ticket system ONLY available to registered members? :)

yes, there is in the usergroup settings. I already removed Guest / Non Reg user access.

However the whole point for my site to have this helpcenter is for board members having log-in or registration problems, ect...

is there no way to just have it usr vBulletins Guest user built in verification settings?

it is built in to have guests do the human verifcation before allowing posts or votes ect...

on my board it does use Recapcha...

I was using E-Ticket (non vB related free support ticket software) but with some more work, this would do the trick.

where is the list of PRO features?

[Jase2]

Yes, it can use your current vB verification. However, if you wanted to do this now, then it would require a lot of code change.

Go here: http://www.paulsonny.com/forum/helpcenter.php?do=newticket

You will see extra_options -- that is where most of our options are going, as you can see, I just finished doing the attachments, still more work to do. Also, we are going for better integration - such as using your vB postbit in tickets.

[subnet_rx]

Can you allow a usergroup to answer and help with these tickets?

[Ignicoccus]

Hi, i did a install on our test board and everything works really fine, great mod :up:

As we run a german board, i translated all the front end phrases but i can't find the phrases for priority (low, medium, high) and public/private.

If you build in an image verification for unregistered users we will use this mod as a replacement for our contact form. So it ist very easy for my mods to reply to users and unregistered guests.

It would be nice if unregistered users are forced to leave a reply email adress.

Is it possible to notify registered users if they get a response to their ticket ?

Keep up the good work :up:

[Jase2]

Notifications via email and private message on being incorporated into the paid version. For the priority system, you will need to edit the helpcenter.php file, and find the // Priority Code

It would be nice if unregistered users are forced to leave a reply email adress.


Not a bad idea.. :)

[Mrdby]

everything running smoothly for 3.7.1?

[PaulSonny]

I believe so, I have had no one contact me yet to say its not working, or a particular feature is not working.

I will be upgrading to 3.7.1 in the next day or so.

Thanks, Paul.

[Marco van Herwaarden]

Please do not use this thread on vBulletin.org to discuss the commercial version or it's features.

[Jase2]

People were asking about it Marco, we had to answer them. We've tried our best to tell members to ask such questions over at our site - but, we can only do so much.

[b6gm6n]

Hi, looks like a great mod, i wondered if you could tell me, as you know users often ask the same questions over & over, if a user searched my forums without finding the 'help center' could this mod also show help-center public tickets which included the search terms, or perhaps in reverse... i.e help center searches show relevant search tags and or FAQ items :)

[King Justice]

Getting this error, running vB 3.7.1:

Parse error: syntax error, unexpected '}' in helpcenter_admin.php on line 105

[macc]

get this error in my admin cp

Parse error: syntax error, unexpected '}' in /home2/belapla/public_html/vb/libar/admincp/helpcenter_admin.php on line 105



have vbulletin 3.7.1

some help?

regards

macc

[Jase2]

Try the attached file (overwrite the current one on your server). Don't know if this will work, but I'll upgrade our forums shortly so I can see where this is going wrong in 3.7.1.

[King Justice]

Try the attached file (overwrite the current one on your server). Don't know if this will work, but I'll upgrade our forums shortly so I can see where this is going wrong in 3.7.1.
Wow great, that's fixing the problem I think. Am getting an error in AdminCP though when trying to view "Department Manager":

Could not find phrase 'helpcenter_no_department'.

Can you help fix that as well? :)

[Jase2]

I will have to take a look tomorrow, since it's getting late here. We are planning to release an updated version shortly, to fix a few more bugs, and to fix a recent security issue.

[ahayat]

Wow great, that's fixing the problem I think. Am getting an error in AdminCP though when trying to view "Department Manager":

Could not find phrase 'helpcenter_no_department'.

Can you help fix that as well? :)

Was getting error, so uploaded file given by *Jase.

But Getting same error after over-writing.
**vb 3.7.0 with vbadvanced CMPS.

[halkum]

Same issue as last 3. Using 3.7.1

[joe1989]

I cannot use this. I installed it, and I installed the product correctly. I can see it on the navbar and the admincp. However, in the admincp, the only thing that works is "helpcenter main settings." the other links show up in the admincp, but when i click them, all i get is a white screen. What's wrong?

[Jase2]

Please try this helpcenter_admin file and let me know how it goes for you. Remember to overwrite the current one on your server.

[macc]

used this file (helpcenter_admin.php),and get error in my admin cp ...when click on department management!

Could not find phrase 'helpcenter_no_department'.


have vbulletin 3.7.1

regards

macc

[joe1989]

Please try this helpcenter_admin file and let me know how it goes for you. Remember to overwrite the current one on your server.

Jase:

That helped, except now I still can't use the Department management. Before, none of the menus worked. Now, they all work, except Department management. Now, when I click department management, I get a message that says "Could not find phrase 'helpcenter_no_department'."

[ahayat]

Please try this helpcenter_admin file and let me know how it goes for you. Remember to overwrite the current one on your server.

Same error

Could not find phrase 'helpcenter_no_department'.

[PaulSonny]

Sorry about this everyone, it seems when I updated the package to include a License file I have somehow managed to mix up the admin files. Give me an hour or so and I will have it sorted.

Again, sorry for an inconvience.

Paul.

[aksolo]

used this file (helpcenter_admin.php),and get error in my admin cp ...when click on department management!

Could not find phrase 'helpcenter_no_department'.


have vbulletin 3.7.1

regards

macc

same error after uploading the new helpcenter_admin.php file
Could not find phrase 'helpcenter_no_department'.

[joe1989]

Sorry about this everyone, it seems when I updated the package to include a License file I have somehow managed to mix up the admin files. Give me an hour or so and I will have it sorted.

Again, sorry for an inconvience.

Paul.

Thank you. Is the correction made, or are you going to make it an attachment? Let me know...

[DR AUTONAMUS]

I have the same problem as the others using 7.1 for obvious reasons hope the update doesnt take to long.

[Cs.Net]

thank you

[saotome]

weird, when i edited usergroup its showing duplicate same as original usergroups but usergroup id is different, anyone can help me please. thanks in advance

[Vackrick]

is 3.7.1PL Now

Paul Pls Work Ur Updates To 3.7.1 PL

[silens12]

i got the same error, this is a really nice script, hoping to get it up when youre done :)

[PaulSonny]

Hello Everybody,

Firstly I would like to apologise for this, when I added a License to the package I accidently somehow managed to mix the admin files up. Anyway, please update to the version above, just overwrite the product and upload the admin file and everthing should be fine, on 3.7.1, if not post any comments over at PaulSonny.com and I will try my best to fix them quickly.

Thanks again for your support, Paul.

[BigDog56]

Thank you sir! Seems to be working like a charm now. :up:

[macc]

Thanks!

work fine now!

regards

macc

[weedheaven]

Working! thanks

[cardin]

I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin

[CloneVince]

Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help :)

[PaulSonny]

I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin

In the templates look for hcenter_navbar and copy and paste that into your navbar template were you want the link to appear.

Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help :)

I'm afraid I dont quite understand what you mean?

When I use mysql, I dont have any error?

Thanks, Paul.

[CloneVince]

Yes sorry, when I use mysqli, i have a blank page, and with mysql, no blank page, all work perfect :)

[Jase2]

Hmm... I've never really used mysqli. Please send me an admin and ftp login info to your forums via a PM. Also include an url to your site. I will take a look when time permits.

[joe1989]

For some reason I cannot edit the usergroup permissions. When I'm in the admincp, I can find the permissions under the usergroup, and when I edit the admin permissions, I get a database error. What's happening here?

Thanks...

[PaulSonny]

Can you please tell us what the error is? Is it something like unknown column?

Thanks, Paul.

[Chadi]

I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.

This is the ticketlist template

<if condition="$op=='mytickets' OR $op=='publictickets' OR $op=='openedtickets' ">
<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">
<thead>
<tr>
<td class="tcat" colspan="7">$headertitle - Open</td>
</tr>
<tr>
<td class="thead" align="left">$vbphrase[ticketnumber]</td>
<td class="thead" align="center">$vbphrase[title]</td>
<td class="thead" align="center">$vbphrase[priority]</td>
<td class="thead" align="center">$vbphrase[posted_by]</td>
<td class="thead" align="center">$vbphrase[when_logged]</td>
<td class="thead" align="center">$vbphrase[last_update]</td>
</tr>
</thead>
<tbody class="alt2">
$tickets1
</tbody>

</table>
<div style="height: 6px;"></div>
</if>
<if condition="$op=='mytickets' OR $op=='publictickets' OR $op=='closedtickets'">
<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">
<thead>
<tr>
<td class="tcat" colspan="7">$headertitle - Closed</td>
</tr>
<tr>
<td class="thead" align="left">$vbphrase[ticketnumber]</td>
<td class="thead" align="center">$vbphrase[title]</td>
<td class="thead" align="center">$vbphrase[priority]</td>
<td class="thead" align="center">$vbphrase[posted_by]</td>
<td class="thead" align="center">$vbphrase[when_logged]</td>
<td class="thead" align="center">$vbphrase[last_update]</td>
</tr>
</thead>
<tbody class="alt2">
$tickets2
</tbody>

</table>
</if>

<if condition="$pagenav">
<table align="$stylevar[right]">
<td align="$stylevar[right]">$pagenav</td>
</table></if>

ticketlist2

<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">
<thead>
<tr>
<td class="tcat" colspan="7">$headertitle</td>
</tr>
<tr>
<td class="thead" align="left" width="10%">$vbphrase[ticketnumber]</td>
<td class="thead" align="center">$vbphrase[title]</td>
<td class="thead" align="center">$vbphrase[priority]</td>
<td class="thead" align="center">$vbphrase[posted_by]</td>
<td class="thead" align="center">$vbphrase[when_logged]</td>
<td class="thead" align="center">$vbphrase[last_update]</td>
</tr>
</thead>
<tbody class="alt2">
$tickets
</tbody>

</table>
<div style="height: 6px;"></div>

<if condition="$pagenav">
<table align="$stylevar[right]">
<td align="$stylevar[right]">$pagenav</td>
</table></if>

[ahayat]

Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .;)

Cheers.

[PaulSonny]

I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.


The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.

Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .;)

Cheers.

Thanks for nominating us. If tickets are posted into a forum upon ticket creation and someone replies to the ticket then the reply is added to that original thread created.

If you reply to the thread and not the actual ticket, then im afraid it doesnt update the ticket at present.

Thanks, Paul.

[Chadi]

The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.


Thanks, but I will do it myself. Just tell me what template/code line.

Thanks

[PaulSonny]

Ok no probs, try updating the hcenter_ticketclosed template, grapsing at straws so might work might not.

Thanks, Paul.

[Chadi]

Had already tried that also, but did not work

<tr>
<td class="alt2" align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket1[ticketid]">$ticketid</a></td>
<td class="alt2" align="left"><b>$ticket1[tickettitle]</b> ($ticket1[department])</td>
<td class="alt2" align="center">$priority</td>
<td class="alt2" align="center"><a href="member.php?$session[sessionurl]u=$ticket1[ownerid]">$ticket1[ownerusername]</a></td>

<td class="alt2" align="center">$ticket1[datelogged]</td>
<td class="alt2" align="center"><phrase 1="$ticket1[datelastupdate]" 2="$ticket1[lastreplyusername]" 3="$ticket1[lastreplyuserid]"
>$vbphrase[last_update_by]</phrase></td>
</tr>

[PaulSonny]

Ah, just identified the problem, and thanks for bringing this to my attention.

Go to hcenter_message and change the colspan from 5, to 7.

Thanks, Paul.

[Chadi]

Thanks, that worked ;)

[Goomzee]

it;s not workinh for me it's show permission error

[ahayat]

Thanks for nominating us. If tickets are posted into a forum upon ticket creation and someone replies to the ticket then the reply is added to that original thread created.

If you reply to the thread and not the actual ticket, then im afraid it doesnt update the ticket at present.

Thanks, Paul.

u wc, someone posted a ticket, That ticket went to a specific Forum, but when i replied to that ticket (not to thread) it didnt go to that Thread.
What should i do ?

[PaulSonny]

it;s not workinh for me it's show permission error

If you read original post it tells, you need to update your Usergroup Permissions.

u wc, someone posted a ticket, That ticket went to a specific Forum, but when i replied to that ticket (not to thread) it didnt go to that Thread.
What should i do ?

Ah right, I will double check and make sure it is working and fix for next release if neccessary.

On another note, I go away on holiday today and will be away for 2 weeks, Jase2 will be offering support while im away but nothing is likely to be released until I return.

Thanks, Paul.

[joe1989]

Can you please tell us what the error is? Is it something like unknown column?

Thanks, Paul.

Paul, I receive a database error when I try to change usergroup permissions. Here's the error message I receive:

Database error in vBulletin 3.7.0:

Invalid SQL:
UPDATE usergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'Administrators',
`description` = '',
`usertitle` = 'Administrator',
`opentag` = '<span style=\"font-weight: bold; color: red;\">',
`closetag` = '</span>',
`passwordexpires` = '0',
`passwordhistory` = '360',
`forumpermissions` = '8388607',
`genericpermissions` = '2113929151',
`attachlimit` = '0',
`pmquota` = '500',
`pmpermissions` = '7',
`pmsendmax` = '5',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericpermissions2` = '1',
`genericoptions` = '55',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '80',
`avatarmaxheight` = '80',
`avatarmaxsize` = '20000',
`signaturepermissions` = '237567',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '10000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`albumpermissions` = '255',
`albumpicmaxwidth` = '600',
`albumpicmaxheight` = '600',
`albumpicmaxsize` = '100000',
`albummaxpics` = '100',
`albummaxsize` = '0',
`usercsspermissions` = '31',
`visitormessagepermissions` = '63',
`socialgrouppermissions` = '511',
`ugphelpcenter` = '8191',
`mgc_cb_evo_permissions` = '0',
`mgc_cb_evo_nbmsg_show` = '',
`mgc_cb_evo_nbmsg_perday_show` = ''
WHERE usergroupid=6;

MySQL Error : Unknown column 'mgc_cb_evo_permissions' in 'field list'
Error Number : 1054
Request Date : Thursday, June 12th 2008 @ 01:13:42 PM
Error Date : Thursday, June 12th 2008 @ 01:13:42 PM
Script : http://www.supportingteens.net/forums/admincp/usergroup.php?do=update
Referrer : http://www.supportingteens.net/forums/admincp/usergroup.php?do=edit&usergroupid=6
IP Address : 66.97.118.166
Username : Joe
Classname : vB_Database
MySQL Version : 5.0.27

[Jase2]

Not from our product you don't.

MySQL Error : Unknown column 'mgc_cb_evo_permissions'

I think that is from the MGC Chatbox Evo: https://vborg.vbsupport.ru/showthread.php?t=168992&highlight=chatbox

[joe1989]

Not from our product you don't.

MySQL Error : Unknown column 'mgc_cb_evo_permissions'

I think that is from the MGC Chatbox Evo: https://vborg.vbsupport.ru/showt...hlight=chatbox

Well i don't even have the chatbox installed anymore. I removed that a while ago. How can I remove it from the permissions?

[Jase2]

Please ask in that chatbox thread. But, you will need to remove the bitfield which is located in: /includes/xml

[joe1989]

OK thanks I fixed that problem. Now I have a question...

Who can view private tickets? I see in permissions there is an option for viewing public tickets, but what about if the user creating a ticket selects private? Who can view private tickets?

[Alex@Mk3OC]

Excellent mod, *clicks installed*

[Auron]

just added the hack, l dont get any MYSQL errors at all but every time l edit the usergroup settings it reverts them back to all no, long story short is its not updating the settings to allow me to mess with the system.

[motowebmaster]

Great Mod!

How much for a brand-free license?

[Jase2]

just added the hack, l dont get any MYSQL errors at all but every time l edit the usergroup settings it reverts them back to all no, long story short is its not updating the settings to allow me to mess with the system.

Did you have an older version installed prior to installing the latest version? If so, make sure you un-install the current product then try again. If that doesn't work, then private message me admin and ftp login in and I will take a look for you when time permits.

[Jase2]

OK thanks I fixed that problem. Now I have a question...

Who can view private tickets? I see in permissions there is an option for viewing public tickets, but what about if the user creating a ticket selects private? Who can view private tickets?

I'm going to be adding more usergroup options giving you more control in the next version of HelpCenter lite.

[fgforty2`]

I would love to see a required field option added. I hope it's in the Pro version.

Nice Mod it just needs some added features.

[Jase2]

Features are being added. What do you mean by a required field? What exactly will the required field be? We are implementing a "sensitive data" field in the PRO version, so your users can enter any sensitive information, so that is it only seen by those who have permission.

[Auron]

l dont think anyone answered my first question so l will ask again after realising something strange..

When editing usergroups the options dont stick, so even tho l allow my admin user group FULL access none of the radio buttons state what they should....

however earlier while editing a user l noticed something very strange, l had like 5 Administrator user groups, l then turned the plugin back on and found every time l edited the admins user group to allow for access to the modification it created a new user group based off the settings l was editing! should the mod be doing that? plus editing the newly created usergroups result in yet another group being added!! even if l dont even edit the helpcenter settings...

[TimberFloorAu]

I so want this to work, but cannot figure out how to add it to the menu.

Any help suggested please, we use webspoint template.

We can get to it, via forum/helpcenter.php

Is there a better way...

$template_hook[navbar_buttons_left] doesnt do anything for us..

[davidw]

Please keep promotional advertising for the PRO version to a minimum. This doesn't need to be brought up every other post.

[fgforty2`]

Features are being added. What do you mean by a required field? What exactly will the required field be? We are implementing a "sensitive data" field in the PRO version, so your users can enter any sensitive information, so that is it only seen by those who have permission.

Basically some predefined input fields that I can add to specific categories. These would be required for the user to submit a ticket. Just like how the Title field is required as it is now.

Let's say I have a Hardware category and I want to require a Serial # and Model # to be supplied.

ex:
Model #: [ This Field is required to be filled out]
Serial #: [ This Field is required to be filled out]

[Mrdby]

Does this email the admin when new tickets are created?

[Auron]

no it just creates new usergroups every time you edit the settings (seems no one wants to know about the issues lve been experiencing)

[Mrdby]

i'm with you..but i can't really speak on it if i haven't installed it.

[Smiry Kin's]

i wouldnt.

lacks features which should be introducted into the public released version.

[Jase2]

How is no-one helping? Myself and Paul have answered all questions.....!

[Auron]

l dont think anyone answered my first question so l will ask again after realising something strange..

When editing usergroups the options dont stick, so even tho l allow my admin user group FULL access none of the radio buttons state what they should....

however earlier while editing a user l noticed something very strange, l had like 5 Administrator user groups, l then turned the plugin back on and found every time l edited the admins user group to allow for access to the modification it created a new user group based off the settings l was editing! should the mod be doing that? plus editing the newly created usergroups result in yet another group being added!! even if l dont even edit the helpcenter settings...

l asked the same question on the bug tracker on the paulsonny domain, its been a couple of days without even so much as a reply remotely on the issue l mentioned..

[ekantnl]

Eh guys..

For you probably the most simple thing to do but I don't have a clue yet...

I want the helpcenter link not in my navbar but in quick links..

Can someone explain me step by step how to do this? Thank you for any help on this!

[Jase2]

Auron, were working on a number of things at the moment. Sorry for the delay.

ekantnl, you will need to turn the automatic navbar edit option off in HelpCenter options, then do the following template edit.

In Navbar, FIND:

<td class="vbmenu_control"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>

Below, ADD:

<td class="vbmenu_option"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a>

[Auron]

no worries, l know how busy things can get when running two or three communities with 10,000 plus members most of which want to email me.. hence why a mod such as this will allow me to spread work through the mods, the main reason l want a system such as this.

[Jase2]

FYI, I replied to your bug report on PS.

[Auron]

well lve had to uninstall this hack completely... it started messing up my plugins, for some reason it disabled Inferno VBshoutbox, even tho HelpCenter was disabled it turned off all the plugins for Inferno VBshout and it disappeared off the forum, what was worse is l couldnt turn the plugins back on until help center was completely removed.

what l dont get is why it conflicted with Inferno VBshoutbox

[Jase2]

Are you sure it's not this hack? Did you disable the plugin/hook system globally?

If you provide me admin and ftp access to your forums via a pm, then I'll take a look and see where it is conflicting.

[Auron]

technically l dont have the power to allow that, however l will ask my friend whos the owner and see whats we can sort (lm just the guy who helps out most of the time :))

[PGAmerica]

Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?

[LightScribe]

Just a feature request. Would we be able to have the option to display the number of open tickets in the notifications list for administrators?

[MDK-Indy]

Can i communicate via e-mail with the HelpCenter such as those Open-Source-Projekt "Open Ticket Request System (OTRS)"?

greeting Indy

[Jase2]

Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?

No, there isn't. Sorry. Again, notifications will be in the PRO version, however, I am not allowed to mention third party products here. Please see: www.paulsonny.com

I'm hoping to add a few more features here and there in the next lite version.

-- Jason

[jacx]

any idea why my version keeps showing as level 1.0?

is it not supposed to be 1.1?

[PGAmerica]

Although this is a good mod, I ended up purchasing the vbulletin project tools. It was worth the $60 and it has everything I needed in this mod and more.

[Jase2]

No worries. :) Although, the project tools isn't a support ticket system ;)

[booktoweb]

when i added a ticket without register
ticket appear to everyone !!
you should make ticket generate (e.g) automatic 8 digit number in link
and provide link to the man who open ticket after he added it

no one have idea about ticket else

* man who have this link
* groups that allowed to show all ticket

[King Justice]

Private tickets are displaying as public tickets - please fix this.

[Mrdby]

3.7.2?

[Vackrick]

Please Report Your Error At paulsonny.com

[solidlink]

hi, i installed this but it leads to the wrong URL on the navbar, how do I change it?

[Smiry Kin's]

hi, i installed this but it leads to the wrong URL on the navbar, how do I change it?
changed the pharse?

[PaulSonny]

hi, i installed this but it leads to the wrong URL on the navbar, how do I change it?

Are you using vBAdvanced?

Thanks, Paul.

[Mrdby]

Works Fine So Far!!!

[solidlink]

Are you using vBAdvanced?

Thanks, Paul.
Yup... I think I did it but can you please post the method?

[PaulSonny]

In your AdminCP go to vBa CMPS. You need to add helpcenter.php to your navbar replacements.

Thanks, Paul.

[Mrdby]

Did you just update this?

HelpCenter
http://www.paulsonny.com
Installed version: 1.00
Newest version: 1.01

[PaulSonny]

I dont understand what you mean Mrdby.

The latest HelpCenter release is 1.01, but I think a few people have reported that the XML is not quite up to date with the version number.

There is a planned final release of HelpCenter which should be made available in the next 2 or 3 weeks.

Thanks, Paul.

[klaush]

Thanks Paul!

Where can i translate the phrases: Low, Medium, High?

[GraNdMaStEr-B]

Thanks Paul!

Where can i translate the phrases: Low, Medium, High?

Not sure what u mean, but Low Medium High means how series the matter is. if the ticket is a urgent one then click High. If it is not a urgent one and can wait to be handled then click low and medium is in between

[GraNdMaStEr-B]

BTW installed great mod!

[klaush]

Yep, i know this. My question is, where can i translate the words in another language.

Are these vb global phrases; i can?t find them in the phrases-manager.

Thanks!

Not sure what u mean, but Low Medium High means how series the matter is. if the ticket is a urgent one then click High. If it is not a urgent one and can wait to be handled then click low and medium is in between

[Jase2]

We do appreciate translations. However, before submitting one to us, you're probably better off waiting until we release an updated and more secure Lite version in 2 to 3 weeks.

You would however need to find the following in the helpcenter.php file:

//Priority Code
if ($_REQUEST['priority']==3) {
$priority="Low";
} elseif ($_REQUEST['priority']==2) {
$priority="Medium";
} else {
$priority="High";
}

[klaush]

Thanks!

[sunnylikbeckham]

Thats Fantastic
I Realy Needed That

[desibw]

thanks ..its realy good

[Mrdby]

Version: 1.01 THIS IS STILL 1.00

[echamberlain]

Is there a way to have internal ticket comments?

So team members can communicate with each other about a ticket, without the end user or public seeing the conversation?

[mystic10]

i have a question their is an option that says that if u want it will show in the forum of ur choice..so i put the forum id numb but i dont see anything so am i doing something wrong

[Jase2]

mystic, works fine for me. Send me admin & ftp login information and I'll take a look for you shortly.

-- Jason

[ZomgStuff]

mystic, works fine for me. Send me admin & ftp login information and I'll take a look for you shortly.

-- Jason

Sounds like a wonderful idea...:rolleyes::rolleyes:

[AidoStyles]

Hey Paul,

Cheers for the excellent modification. I run a rather large website and this has certainly proven to be a huge help to my staff and to myself personally. I have just one question though:

My site is sitting at a width of 760 yet when going to "Submit Ticket" and several other places, the width of the forms and that exceed that of the actual forum (i.e., the site is 760, yet the forms will go to about 790/800). Where can I edit the actual size of the forms and that without having to widen my entire forum? Just to clear things up as I have a terrible habit of not explaining things correctly, here is a screenshot.

[Rideharder]

good job

[EmpireZ]

@ aidostyles: Look in your Hcenter_shell for the table width and use 90-85% instead of 100.

@ Paulsonny: Nice Job!

[Danial_Faster]

you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


I want active helpcenter for all members what i do?

[myrhoto]

you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


I want active helpcenter for all members what i do?

Go to UserGroup Permissions, pick the user group you want to use this, scroll all the way to the bottom and make sure they can see the ticket system, can make new tickets, can edit their tickets etc.

[Mrdby]

Version: 1.01 THIS IS STILL 1.00

anybody?

[Twilkey]

anybody?

The version numbers wernt changed. If you want to update the numbers, then download these files and replace the ones on your server.

[m7shsh]

thanks i install it

this is demo

http://www.m7shsh.com/vb/helpcenter.php

[Twilkey]

thanks i install it

this is demo

http://www.m7shsh.com/vb/helpcenter.php
Did you translate it. If so and you would like use to allow your translation in the mod, post on paulsonny.com.

[ishare]

Thanks a lot for this great work...

Is it possible to make the tickets view by all members ?

For example when a member asked a question, (if its public) then all members will be able to see this question. And they will be able to reply the question so it will make the mods job easier. Is it possible ?

Because even i did a public question via helpcenter, members still can not see the thread. Just the administrator usergroup...

[AidoStyles]

Probably a random question, but how would I go about changing the name of helpcenter.php? I'd like to change it to something like project.php or something. Is this at all possible and if so, what would I need to edit?

[Twilkey]

Probably a random question, but how would I go about changing the name of helpcenter.php? I'd like to change it to something like project.php or something. Is this at all possible and if so, what would I need to edit?

helpcenter.php is used in alot of the script and templates. In order to change the name of the file, and it still work, you would need to change all helpcenter.phps in the mod.

[PHILLYFAN]

can someone tell me where to upload the navbar php file to. It says in the plugin, but i do not see this folder unless its names something else. ANYONE?

[Jase2]

You upload the plugin folder to your forum root.

[PHILLYFAN]

so just click on my forum folder thru FTP and upload it to that correct?

[Jase2]

Yes, upload it where the global.php, forumdisplay.php files ect are. :)

[glorify]

Any plans to shoot a pm to a usergroup instead of posting the thread?

[g0dfather1984]

Thank you!

[motowebmaster]

I may be doing something wrong, but it appears I'm downloading v1.0 ???

[Twilkey]

I may be doing something wrong, but it appears I'm downloading v1.0 ???

It is the 1.01, the number just wasnt changed in the upgrade.
Here (https://vborg.vbsupport.ru/showpost.php?p=1578886&postcount=644)is a post I made attaching files with the number updated.

[Mrdby]

uninstalled

[Twilkey]

uninstalled
May I ask why. Was there a problem?

[motowebmaster]

It is the 1.01, the number just wasnt changed in the upgrade.
Here (https://vborg.vbsupport.ru/showpost.php?p=1578886&postcount=644)is a post I made attaching files with the number updated.

Thanks for the info. I won't worry about downloading the "version numbered" files, as along as I'm running the updated version that will be fine.

[uneek1]

Can you make it so that the department of the ticket shows up in "Open Tickets"?

[ishare]

*uninstalled*

[Jase2]

<a href="http://www.paulsonny.com/forum/showthread.php?p=806#post806" target="_blank">HelpCenter Pro has been released.</a>

[Mrdby]

how much is pro?

[Twilkey]

how much is pro?
We are not allowed to talk about the Pro version here. If you want to know about it, or have any other problems with the lite version, then please go to PaulSonny.com.

[jklimczak]

Is there a way to add atachments to the ticket and assign it to outher users

[infernow]

Many many thanks
Installed

[PaulSonny]

Attachments and Ticket Assignment is, and will not be in the lite version.

Thanks, Paul.

[3DGirl]

Hi Paul

Thank you so very much for this! It is exactly what I needed on my VB.

Thanks for sharing. Very much appreciated. :)

Installed

[apiasto]

hi ,how can i add a link for it on a nav bar? i have yes check marked in the main setting but its not showing anything on the forum/

[MustangLisa]

Installed, thanks!!

[MustangLisa]

Is there a way to notify the ticket creator via PM when their ticket is edited/closed/replied to? That would be excellent.

[PaulSonny]

That is not in the Lite Version of HelpCenter, available in Professional Version.

Thanks, Paul.

[Harley77]

Is there a way of displaying the latest X tickets in the forum home?

[FatalBreeze]

Great Hack, but there are a few problems i've seen so far:
1) In a few templates, change the align="left" to align="$stylevar[left]".
2) You don't have a vbphrase for the words "High", "Medium", "Low", "Open", "Closed", "Private", "Public". They apper like this is some templates, and in the helpcenter.php.
3) In the hcenter_ticket template you tried to do something with $bgclass, but the background is really not set.
Other than that, i really liked your Hack! :)

[PaulSonny]

Thanks for bringing this to my attention.

I will look to sorting these out.

Thanks, Paul.

[PHILLYFAN]

can some one please tell me where to add the plugin navbar.php in the FTP. I dont see no plugin folder in the ftp.. anyone help please? noobie as u can see

*******EDIT*******
CHECK THAT i found where it went however i did everything it ask me to do and it's not showing up on my navbar is there more i need to do to get this to show on navar?

[PHILLYFAN]

im putting the helpcenter.php in the same spot as the navbar which is the forum where the global.php is...is this correct?

[PaulSonny]

Yes that is correct.

You may need to manually add the helpcenter link to your navbar.

Thanks, Paul.

[PHILLYFAN]

how would i manually do this? I am a noob I haven't really learn the navbar system yet on adding and removing

[funinthesun]

You will need to go to your AdminCP > Styles & Templates > Edit Templates > Navbar

Edit the navbar template to manually add the Helpcentre link to your navbar.

[yotsume]

This mod is not emailing any info to anyone when tickets are created or replied to. So let me see if I have this straight...

1. This mod allows you to select a forum where new tickets get posted BUT no email will be sent to the admin.

2. If the ticket post is replied to the ticket owner wont get an email notice back.

3. When anyone makes a ticket no email at all is sent to the admin to alert them of a new ticket?

4. WHAT IS THE POINT!!!

I Installed this. It worked fine but when a user makes a ticket it made a new thread in my forum.No email was sent to me. If reply through the admin area or in the thread no email is sent back to the ticket holder. If no one is getting an email either there is a bug a huge one or this mod is totally useless. Is this mod supposed to email when a new ticket is created? Are the members supposed to get a email when the admin replies to their ticket? A little help here please before I click the uninstall button.

THANKS!

[yotsume]

how would i manually do this? I am a noob I haven't really learn the navbar system yet on adding and removing

MUCH better to use a mod that allows you to create navbar menus inside you admincp such as the "Advanced Navbar Links (https://vborg.vbsupport.ru/showthread.php?t=120517)" works perfect even on vb 3.7x. Hand coding links for your navbar is a wast of time.

[PaulSonny]

Email notifications are not included in the Lite version of HelpCenter. There has been no reported bugs as of yet for this version.

Thanks, Paul.

[Jase2]

Seems to be site has been suspended. There goes Paul with the money he made... :rolleyes:

[yotsume]

I sure hope his site comes back upand he does the right thing by continuing to support his mod. This is the best country mapfor VB by far. I would hate to have to uninstall it. My site has members from around the globe and I need more maps!

[PaulSonny]

I wasn't aware the invoice was due to be paid - i'm in the process of paying it now. The site will be back up asap. I am still supporting this modification - and developing it.

Thanks for your patience.

[PaulSonny]

Sorry about the down time - PaulSonny is now back online.

Thanks, Paul.

[PoetJA-1975]

Yup - sites online now and looks better than ever. New skin design and plump Paul Sonny logo - kewlness.

Jacquii.

[PoetJA-1975]

MUCH better to use a mod that allows you to create navbar menus inside you admincp such as the "Advanced Navbar Links (https://vborg.vbsupport.ru/showthread.php?t=120517)" works perfect even on vb 3.7x. Hand coding links for your navbar is a wast of time.

Uh - are you an idiot or what? Just kidding... I too didn't know the 1st thing about modifying vBulletin when I first acquired the software... Um... If you don't know what you're doing in your AdminCP - contact me - I'll be happy to do vBulletin consultation work for the right price of course... As far as making simple edits to your navbar template.... You do not need to install a product to get that done - If you can't be bothered with such simple tasks then yeah... Let me know if you're interested in my services LOL

Jacquii.

ps - country mapfor VB?!?!?!?!? WTH?!?!?

[inciarco]

I Like the Mod a Lot, but There are Some Problems I've Detected:

- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User. :confused:

- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close). :confused:

The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.

I Hope You Can Fix those Details and Bugs. :(

My Best Regards.

:)

[Thijmen1992]

Great system, thank you!

[jklimczak]

Attachments and Ticket Assignment is, and will not be in the lite version.

Thanks, Paul.
is it in the pro ver

[Bilderback]

I Like the Mod a Lot, but There are Some Problems I've Detected:
- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User. :confused:
- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close). :confused:
The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.
I Hope You Can Fix those Details and Bugs. :(
My Best Regards.
:)

ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.

[Jacob B]

How come when I have the standard editor enabled for quick reply (i.e. showthread) the quick reply for the ticket system shows the full editor? This is how it should appear.

https://vborg.vbsupport.ru/

[inciarco]

ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.

The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it. :confused:

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options). :confused:

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

:)

[jellybaby]

Is there the option in the pro ones for emails to be sent to either members or admin/mods to notify of new posts in reply to the tickets?

[orcasea]

My First Mod!!
Thanks this is really usefull!

[Hamednet]

thanks dear

very nice !

[EvilJohn]

Thanks. Will put this to good use..

If you have issues maybe you should follow his instructions.

If you have any feature requests please make them known at PaulSonny.


Edit: Note the attached thumbnail is in every user group permission.

[onehost]

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

[Jacob B]

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c
He's not 'peddling' his hacks on here. Paul has taken the time out to produce a ticket support system to use on your site free of charge. Show some appreciation and respect, mate.

If you don't want to buy the Pro version, then don't. Nobody's forcing you to sit there and pick up your credit card or what have you and purchase it. I would be doing the same thing - it takes alot of keep forums up and running financially. How about you work on a Pro support system and then you'll have earned the right to sit here and judge someone else's product.

[Black Tiger]

if any hack has limits, then its not free,
Well I know a couple more which work that way and I don't agree with you.
If it works for free, but with a bit less options then a pro version, the limited version is still for free.

However, this product is still not 100% ok cause there are mean bugs (see Inciarco's comments on that).
And ofcourse the coder can't expect that people buy the pro version when the free version isn't even working correct.:)
I'm thankfull for this hack, but I'll wait until things are fixed before I install it.

[PoetJA-1975]

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

Don't use it then.

There are many modifications (lite versions) made available to vBulletin.org Members - PAUL didn't have to share the modification at all... Instead of griping - simply don't use it. But if you look at the pages and pages and pages of commentary in this thread, it's obvious that there are more than a few Members who appreciates PAUL's effort regardless of whether there's a paid version :rolleyes:

Jacquii.

[ikickass]

Alright, for this how would I make the forum so each time a member clicks it, it's empty. So that only that members topics can be seen by them and no one else. (Besides ADMIN/MOD/SUPER MOD) I want something like that but, I don't know how I would do that.

[computer1]

I have install this nowe and I can se that to my admincp
but I are that some funktions when some one has created ticket so the admin recived enny messages so whe can se the ticket ??

Nice work :)

[BANDiT600]

Hi Paul. Please, explain for me one more time, what is the difference between "Can open ticket" and "Can open any ticket"???

[Jacob B]

"Can Open Ticket" means that user can open any ticket that he/she has submitted.

"Can Open Any Ticket" is alot like an Admin/Mod feature. User's with direct permissions can open any ticket, even if they are not the author.

[TsirhCitna]

Currently only 1 template is cached. I will cache the rest for the next release.

Thanks, Paul.
There are still uncached templates: hcenter_message, hcenter_ticketopen, userfield_select_option, hcenter_ticketlist2

[Jacob B]

There are still uncached templates: hcenter_message, hcenter_ticketopen, userfield_select_option, hcenter_ticketlist2
HelpCenter (Lite) is being recoded and designed for the next release. Please be patient.

[BigDog56]

I would like to see the ability for a member to be able to attach images. In the type of forum we run it would be quite useful.

[chick]

When a unregistered member who is (set to be able to submit a ticket) the text area is wicked small. This is a bug.

[Hanany95]

Um, I downloaded. and when I try to go on it, it says

You do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

And Im the administrator

[BucWiLd]

i installed its in my admin panel i did permissions and set up a dept. but nothing shows in the navbar.

[BucWiLd]

forget it, i created a link :)

[Dragonsys]

Um, I downloaded. and when I try to go on it, it says

You do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.





And Im the administrator


you have to set usergroup permissions to view, by defualt they are all off

[infernow]

This is awesome thanks ! installed

[Itworx4me]

I upgraded to the latest version but the version number didn't change. What is up with that?

Thanks,
Itworx4me

[lille L]

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

I am an idiot... I cant find the helpcenter in my forum CP. Is there any way to get it to show there? I have it in my admin CP. And I have given myself premission ;) I might have to code it in myself. And I saw an answer earlyer here, to put it in the cp navbar.

But what is the code I shall put in?

[Jacob B]

<if condition="$show['member']"><td class="vbmenu_control"><a href="$vboptions[bburl]/helpcenter.php$session[sessionurl]">$vbphrase[helpcenter]</a></td></if>

This is assuming you're running the default vBulletin style, and not a modified style. It's also assuming you're only allowing members to use the system. If not, then simply remove <if condition="$show['member']"> and the </if> tag.

[teenhut]

The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it. :confused:

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options). :confused:

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

:)

Thats big issues. One can change the ticket ID in the address and browse other private tickets and can even close, edit that ticket :/

That turned me away from using this. Because it can make any user mess with the support system.

[powerful_rogue]

My helpcenter is being bombarded by spam bots.

Is there any plans to make it a bit more spam proof?

[silens12]

My helpcenter is being bombarded by spam bots.

Is there any plans to make it a bit more spam proof?

Same thing here, had about 30 tickets open with pr0n links and junk since yesterday. I disabled unregistered users/guests from accessing it, but then people that might have issues registering cant use it either :/

[PaulSonny]

I will try and come up with a solution. I am currently working on a 1.5 edition of HelpCenter Lite. Is anybody interested in working on this with me?

Please get intouch.

Regards, Paul.

[dmknights]

*Installed*
Just What I Need. Thanks

[parabat]

How can I show new helpcenter requests as part of the daily new post listing??

-PB

p.s. GREAT MOD THANK YOU :up::up:

[Ozster]

i dont seem to be able to find the options to do it, so im assuming that you cannot restrict access to individual department tickets. eg. i want my moderators to only be able to see moderation style tickets and not the subscription/membership tickets.

If that isnt possible, this isnt very useful to me.

[TaMpE]

Can you set permissions to allow only certains usergroups to use this feature? Some forums have paid subscriptions and they might want to give support only to those members.

Great hack!

[TaMpE]

Nevermind, I just saw the editing of USERGROUPS!

omg this is awesome!

[Digma]

Hmmm, was looking for a mod like this as we're getting bombarded by questions about a new game release, most of them on the technical side.

So correct me if I am wrong. This mod doesn't support privacy and is leaky because it allows others to see, edit and close tickets?

I would like my members to be able to submit a ticket, have my staff take care of it and keep communication between staff and user during the whole process completely confidential.

[Digma]

Uhoh, been a bad observer..

Version 1.00 Beta 6:

Make tickets public/private.

I take it that solves it then?

[chick]

I too just realized I was spammed with literally hundreds of tickets... I had it set for guests to be allowed... I have set it to disallow guests NOW.

Is there anyway to mass delete tickets???????? I have hundreds

[PaulSonny]

I am going to be releasing an updated version come the weekend. I have decided to put in some extra features that I have come to realise are required.

I have taken note of all the current errors so far so I will try to fix all of them.

Kind Regards, Paul.

[macc]

will wait to new-updated version ..

thanks

macc

[PaulSonny]

If someone is interested in beta testing the latest version could you please get intouch. If I dont respond it means I have already found enough beta testers, I will try my best to respond but I am extremely busy.

Kinds Regards, Paul.

[Xphusion]

could u add popup Pm notification to admins and such when a new ticket is created

[TheBoys]

Hello, I've installed this mod and I have absoloutly no complaints. Does just about everything I was looking for, thank you very much for the suberb mod.

I do have a couple of questions.

Is it possible for tickets for different departments to be posted in different forums and is it possible for replies made in the threads it creates to be shown on the ticket in the helpcenter area.

Thank you.

[honcho]

yeah that would be great if poss as my heklp forum ihas 3 sections in it

also how about a notification for admin andmods thre is new help centre posts

[Haltech]

Ive been eyeballing this mod for quite some time now. Looks superb, one question though...

i have a vendor section on my forum... they deal with car parts. Can this be used in multiple sub forums to answer customer questions separate of each forum?

[stalkertj]

You can probably see the problem I'm having from the picture I attached... where can I edit the color of the tables or the color that the text is?

Thanks for any help you can give...

[rob01]

for all Helpcenter users:

Fixes:

1.- Open the plugin called HelpCenter Template Cache and add this:
(Plugin Manager -> HelpCenter -> HelpCenter Template Cache)

$globaltemplates[] = 'hcenter_message';
$globaltemplates[] = 'hcenter_ticketopen';
$globaltemplates[] = 'hcenter_ticketclosed';
$globaltemplates[] = 'hcenter_ticketlist2';
$globaltemplates[] = 'hcenter_newticket';
$globaltemplates[] = 'hcenter_quickreply';
$globaltemplates[] = 'hcenter_reply';


then click save

So it should look like this:


$globaltemplates[] = 'hcenter_navbar';
$globaltemplates[] = 'hcenter_message';
$globaltemplates[] = 'hcenter_ticketopen';
$globaltemplates[] = 'hcenter_ticketclosed';
$globaltemplates[] = 'hcenter_ticketlist2';
$globaltemplates[] = 'hcenter_newticket';
$globaltemplates[] = 'hcenter_quickreply';
$globaltemplates[] = 'hcenter_reply';


cheers ( this might kill some queries since they where calling a Uncached templates)

[stalkertj]

Is this going to work with version 3.8.0? Or will an update for HelpCenter be required?

[stalkertj]

You can probably see the problem I'm having from the picture I attached... where can I edit the color of the tables or the color that the text is?

Thanks for any help you can give...

Anyone have any ideas on this?

[PaulSonny]

stalkertj,

can you please send me your helpcenter templates via PM and I will try to fix the colour issues.

No update should be required for 3.8.0 - although I am working on an updated version.

[James Argo]

....although I am working on an updated version.

Glad to hear it Mr PaulSony :D

This mod has been one of the most useful installed in my forum :)

Keep up the good work! Cheers!

;)
James Argo

[stalkertj]

stalkertj,

can you please send me your helpcenter templates via PM and I will try to fix the colour issues.

No update should be required for 3.8.0 - although I am working on an updated version.

Will do, thanks Paul!

[Markus2]

Good Mod ;)

[inciarco]

I Hope PaulSonny Can Surprise Ur with an Update of this Great Mod. ;)

I Can see on the "helpcenter.php" File that there is Not Use of the Specified Options for "_any_tickets" on the Usergroups so all the "Can" Options "_tickets" are currently Working as the "_any_tickets", and that's Why All UserGroups can Edit, Open, Close, Delete, the Tickets of Other Users even if those Tickets are Private of those Other Users, (Great Bug for an User to be Able to See/Edit/Open/Close the Private Ticket of other User). :confused:

I Hope PaulSonny would Include all the Complete Functionallity of the "Can" do Actions on "_any_tickets", because in the Currently Version it isn't Working as I explained. :confused:

I Liked a Lot the Mod, but With those Bugs where other Users Can View/Edit/Open/Close/Delete other Users Tickets (Private and Public), the Mod is Un-Workable. :( (For Now I Have it Installed but Disabled :()

My Best Regards PaulSonny, I Hope for a Soon Update of this Mod. :up:

:)

[apiasto]

kool hack any chance for 3.8
may be i am doing something wrong i made a forum to create a thread but when a ticket is posted it doesn't show in that forum .thnx in advance

[Vaupell]

EDIT : NV thank you, works great, also on 3.8.0

installed, and love it.