PS - HelpCenter

[Tolas]

Thanks for the DB fix IR15H, and great Mod Paul!

My Helpcenter is now up and functional

[Tom_S]

What is the last update?

[PaulSonny]

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

[Tom_S]

Kewl..thanks :)

[Tom_S]

Paul I have 1.0. Should I uninstall first or should I wait for your next update then uninstall and update? I think from what I read you already addressed all the 3.7.0 bug issues right?

[KeyStalker]

A good suggestion / idea to this hack would be: Let the support Tickets goto a forum (so the mods and administrators) get notified. X (Forum ID) the tickets get placed in.

[PaulSonny]

I strongly suggest uninstalling and updating to the latest version.

KeyStalker, this is already an implemented feature. You can define a Forum ID in the AdminCP settings.

Thanks, Paul.

[PaulSonny]

Beta 6 Just Released!

This is going to be the final Beta for HelpCenter, from now it is just going to be bug fixes, if any.

I'm sorry, but for the final time, you are going to have to uninstall any previous version and re-install with Beta 6.

Thanks, Paul.

[Hostboard]

Reuploaded all files. Uninstall plugin, reinstall plugin. 2 problems...

1. HelpCenter Main settings appear under the left menu option "HelpCenter" as well as under VBulletin Options. Should it not be only in 1 place to avoid confusion?

2. Under HelpCenter Statistics Help Center Statistics Version is showing as 1.0 Beta 5

[jellybaby]

Is it possible to get an email when a ticket is submitted

Thanks, great mod.

[PaulSonny]

Reuploaded all files. Uninstall plugin, reinstall plugin. 2 problems...

1. HelpCenter Main settings appear under the left menu option "HelpCenter" as well as under VBulletin Options. Should it not be only in 1 place to avoid confusion?

Most modifications are like this, HelpCenter is no different.

2. Under HelpCenter Statistics Help Center Statistics Version is showing as 1.0 Beta 5.

Thanks for pointing this out, I will fix this for next release.

Notifications are going to be a paid feature.

Thanks, Paul.

[PaulSonny]

Screenshots have been updated.

Thanks, Paul.

[GoTTi]

paul can you update your main post, it says beta 6 is not released yet.

[Black Tiger]

This looks as a great mod, even better then another alike mod I found here.
I've tagged it for now, but I'm sure I will install it when a stable release version is brought out.
My forums have a lot of mods and I can't have bugs at te moment or at least if possible.:)
But it already looks great!

[PaulSonny]

paul can you update your main post, it says beta 6 is not released yet.

Sorted, thanks GoTTi.

Paul.

[ssvp]

Anyone else getting "Unknown column 'ticketview' in 'field list'" via the Database Error Script

I installed 1.5 and then re-installed 1.6.

[Tom_S]

Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL

[PaulSonny]

Anyone else getting "Unknown column 'ticketview' in 'field list'" via the Database Error Script

I installed 1.5 and then re-installed 1.6.

the ticketview field is a new field in the ticket table, sounds like you havent uninstalled 1.5 before you installed 1.6.

Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL

I'm not entirely sure myself, ill have a good look later on today and find out for you and will send a PM and update my templates.

Thanks, Paul.

[IR15H]

Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL

If you're talking about the "ABC1" Ticket ID on helpcenter home, then the colour is defined by your style's CSS. ADMIN CP > Styles & Templates > Style Manager > Main CSS > Body > Normal Links CSS/Visited Links CSS > Font Color.


EDIT: If you're talking about on an actual ticket, where it says Ticket ID: ABC1 then; ADMIN CP > Styles & Templates > Style Manager > Main CSS > Small Font > Font Color.

[Namaless]

Is possible to use cache template??

[Tom_S]

If you're talking about the "ABC1" Ticket ID on helpcenter home, then the colour is defined by your style's CSS. ADMIN CP > Styles & Templates > Style Manager > Main CSS > Body > Normal Links CSS/Visited Links CSS > Font Color.


EDIT: If you're talking about on an actual ticket, where it says Ticket ID: ABC1 then; ADMIN CP > Styles & Templates > Style Manager > Main CSS > Small Font > Font Color.

Yes..the ABC1

[PaulSonny]

Is possible to use cache template??

Currently only 1 template is cached. I will cache the rest for the next release.

Thanks, Paul.

[Virtualshiner]

I was wondering, how do you set who post the thread when someone makes a support ticket?

[dancue]

What text could I insert under HelpCenter Main Settings for the Automatic Template edit if I wanted to include this within the quicklinks?

[dancue]

1 - When I go to helpcenter statistics it says its beta 5.

2 - Can I make the width of the navigation wider?

3 - When managing departments there is not a field for inserting a forumid. I would prefer to have it there rather than in the main settings.

I am using vb version 3.7.0 Gold
This is a fresh install done about an hour ago.

Suggestions:
1 - Replies made to the ticket should also post on the thread posted within the forum specified.
2 - A thread prefix should be created with the thread automatically. Should say Open/Closed or Open/Solved.
3 - An area for sensitive data should be submitted. When posted by the user this data should only be seen by the admin. This is very important. Some sites have online stores where issues with payment could arise...requiring credit card info. Many other examples too.

[Hostboard]

Footer credit reads beta 5 even when you have beta 6 installed.

[Jase2]

Yes, sorry - seems that we forgot to update that. It will be fixed for next release.

[dancue]

Jase,
Will you consider the suggestions I made in my post earlier?

Also, How do I make the width of the navigation wider?

[John3971]

Jase,
Will you consider the suggestions I made in my post earlier?

Also, How do I make the width of the navigation wider?

to make it wider edit the template named HCENTER_SHELL

[dancue]

I took a look at it and it says width=100%.

I don't see where I need to adjust it. I'd like to make it the same width as the navigation on usercp.

It's not a big deal, but I'd appreciate anyone's help with it.

[Vinny445]

I have downloaded the latest package on this page and am being told after clicking on the HelpCenter link up on the nav bar, that this is beta 5. Same thing for the help page. However, it says beta 6 in products management, so I think I have the latest? I'm running the final release of vB 3.7 and I am not seeing anywhere to manage this system other than a few options in the usergroups and the main settings under vBoptions. I heard there should be a new section on the side panel in admincp... I don't see it. Paul, help me out here? Thanks

[Jase2]

The lite' version is not going to receive any more major features. We hope to move it to the release candidate stage, where only trivia bugs will be made.

Vinny445, that was missed off. We forgot to update the version number. Be assured that you are running the latest version. Will be fixed for next release ;)

[Vinny445]

Any idea why I don't have any options in the side panel of the admincp though? I can't add any departments of view statistics.

EDIT: It was collapsed, lol. I see it!

[dancue]

Any idea why I don't have any options in the side panel of the admincp though? I can't add any departments of view statistics.

I came across the same and thought it was an error.

I forgot to adjust permissions for each usergroup.

See if that's the same issue in your case.

[dancue]

The lite' version is not going to receive any more major features. We hope to move it to the release candidate stage, where only trivia bugs will be made.

Vinny445, that was missed off. We forgot to update the version number. Be assured that you are running the latest version. Will be fixed for next release ;)

When do you plan on releasing the pro version?

[Tom_S]

I am going to throw this out there once and leave it at that. I have purchased a number of mods now. Each one of them has been a nightmare of beta hell. I don't relish a continuance of debugging for someone after forking over a chunk of money. Mind you I really think it is worth paying someone for the enormous amount of time they put into the coding efforts on these projects but only if they are finialized and the rest is simple upgrades. That has not been the case with anything I have seen yet. It has been a bugApalooza farm that is never ending that is creature feature requsted one after another that causes it thus sending the mod into an over work load of horror.

I like this mod a lot is the reason for all the concerns.

With that said how much do you project the full version to be and with what features that aren't already in it and with what guarantees. I have two paid mods that the support sites don't exist now.

[Jase2]

Not every organization is the same. There will be a lot of new features for the paid version. We will be supporting all products we release.

[PaulSonny]

I was wondering, how do you set who post the thread when someone makes a support ticket?

This is automatically set by whoever creates the ticket. For example if you were registered as Virtualshiner and created a ticket, it would be your username that appeared. If it was me PaulSonny would appear.

What text could I insert under HelpCenter Main Settings for the Automatic Template edit if I wanted to include this within the quicklinks?

At the moment i'm not sure, I will look into it and get back to you.

1 - When I go to helpcenter statistics it says its beta 5.

2 - Can I make the width of the navigation wider?

3 - When managing departments there is not a field for inserting a forumid. I would prefer to have it there rather than in the main settings.

I am using vb version 3.7.0 Gold
This is a fresh install done about an hour ago.

Suggestions:
1 - Replies made to the ticket should also post on the thread posted within the forum specified.
2 - A thread prefix should be created with the thread automatically. Should say Open/Closed or Open/Solved.
3 - An area for sensitive data should be submitted. When posted by the user this data should only be seen by the admin. This is very important. Some sites have online stores where issues with payment could arise...requiring credit card info. Many other examples too.

The Beta 5 issue has been identified and has been sorted for the next release.
With regards to the navigation, i'm not sure. I will check this out and get back to you.
Posting in multiple forums is going to be a paid feature. The Lite version only allows you to create tickets in one forum. Sorry for any inconvience.

Replies to a ticket should automatically insert into the thread. There is already a thread prefix which is the department title. I will look into allowing multiple thread prefixes in the admincp for the paid version. Sensitive Data issue has been mentioned previously and is going to be a paid feature.

When do you plan on releasing the pro version?

A definite date has not yet been set. We aiming for 2 weeks, but please...please do not take this as gospel.

I am going to throw this out there once and leave it at that. I have purchased a number of mods now. Each one of them has been a nightmare of beta hell. I don't relish a continuance of debugging for someone after forking over a chunk of money. Mind you I really think it is worth paying someone for the enormous amount of time they put into the coding efforts on these projects but only if they are finialized and the rest is simple upgrades. That has not been the case with anything I have seen yet. It has been a bugApalooza farm that is never ending that is creature feature requsted one after another that causes it thus sending the mod into an over work load of horror.

I like this mod a lot is the reason for all the concerns.

With that said how much do you project the full version to be and with what features that aren't already in it and with what guarantees. I have two paid mods that the support sites don't exist now.

I completely understand what you mean, as I myself have been in the same situation with regards to purchasing mods and then the original site disappear.

At this stage, I think myself and Jase have shown that we are dedicated to this project, if you disagree then please let us know what more we can do and we'll try our best. We have been fixing bugs quickly and promptly and supporting this modification. Almost all the bugs that have been brought to our attention have been fixed.

At this stage we can not project the cost nor the features of the pro version.

Thanks, Paul.

[choccyclaire]

For some reason the navigation bar only has the option to view tickets. There is no way to submit a new ticket etc. Have I done something wrong?

[Charlie98902]

Curious what will be the price of the Pro version?

[PaulSonny]

For some reason the navigation bar only has the option to view tickets. There is no way to submit a new ticket etc. Have I done something wrong?

You need to sort out the usergroup permissions via the Usergroup Manager.

Curious what will be the price of the Pro version?

Currently not yet decided.

Thanks, Paul.

[choccyclaire]

^ Thanks!

One more question.

Where it lists the tickets - the background is showing as black so therefore you cannot see the actual ticket details. What template is it to alter the colours?

Attached screen shot.

[Jase2]

helpcenter.php

if ($_REQUEST['priority']==3) {
$priority="Low";
} elseif ($_REQUEST['priority']==2) {
$priority="Medium";
} else {
$priority="High";
}

You will need to change the html color code.

[powerful_rogue]

I completely understand what you mean, as I myself have been in the same situation with regards to purchasing mods and then the original site disappear.

At this stage, I think myself and Jase have shown that we are dedicated to this project, if you disagree then please let us know what more we can do and we'll try our best. We have been fixing bugs quickly and promptly and supporting this modification. Almost all the bugs that have been brought to our attention have been fixed.

At this stage we can not project the cost nor the features of the pro version.

Thanks, Paul.

Couldnt agree more. This has to be one of the best supported mods ive come across.

[Tom_S]

Not every organization is the same. There will be a lot of new features for the paid version. We will be supporting all products we release.

Okay you do know that echos what they said as well right? I can only hope that to be true so we shall see my friend. ;)

EDIT:
I will agree that so far support has been outstanding!!!

[Jase2]

I've yet to see so many good features in a lite version of a product. Count yourself lucky ;)

We will be opening forum soon for suggestions of the paid version. A few already are: Tags, search, subscriptions, ect.

[Tom_S]

Im counting

[KHALIK]

Installed

working fine on 3.7.0 gold version.

Thanks

[Revpolar]

I have one feature request that would IMO make this perfect. Can you add the prefix selection for the forum that the department is linked to when making a new ticket? If so you could use this mod make vbulletin into a cmms.

[blindmedia ltd]

knowing paul well i want to say so far this is an outstanding idea especially fro m my point of view cant wait till the final release and i for 1 will be one of the first to pay up

great work guys

[PaulSonny]

I have one feature request that would IMO make this perfect. Can you add the prefix selection for the forum that the department is linked to when making a new ticket? If so you could use this mod make vbulletin into a cmms.

I dont think I quite understand what you mean, can you elaborate?

knowing paul well i want to say so far this is an outstanding idea especially fro m my point of view cant wait till the final release and i for 1 will be one of the first to pay up

great work guys

Thanks bud, comments are much appreciated.

HelpCenter has been nominated for Mod of the Month so everyone who wishes to vote for us it would be much appreciated.

Thanks, Paul.

[Tom_S]

Paul your website http://www.paulsonny.com/forum/helpcenter.php isn't coming up right now.

[Jase2]

Yes, it's just a server problem. I can't connect either, just wait a while.

[Tom_S]

I think I will just wait awhile

[saotome]

To Paul,
why when i edited usergroups its make a new usergroups twice? i mean same usergroup name but usergroups id different. thanks in advance

[Jase2]

To Paul,
why when i edited usergroups its make a new usergroups twice? i mean same usergroup name but usergroups id different. thanks in advance

Not entirely sure what you mean.

[saotome]

Not entirely sure what you mean.

its some kind cloning my usergroups but all primary user not moved.

[saotome]

weird.. edited usergroups is works but just make same usergroups at my usergroups i'll deleted and check old usergroups all is work fine now.. sorry for my mistake.

[choccyclaire]

helpcenter.php

if ($_REQUEST['priority']==3) {
$priority="Low";
} elseif ($_REQUEST['priority']==2) {
$priority="Medium";
} else {
$priority="High";
}

You will need to change the html color code.

That just changes the Priority colours. I want to get rid of that huge black block of line that obscures the view of the fact I have a ticket there.

[Jase2]

Not entirely sure what you're trying to do.

[choccyclaire]

See my attachment on the previous page?

Where you see the priority word - this means there is a ticket there, behind the black line! But the only way you know there is a ticket there is because you see the priority word. You don't see the ticket number, title, who submitted it etc, because its hidden by the blackness. I need to know how to change that black to something like white so I can actually see there is a ticket there.

[Tom_S]

See my attachment on the previous page?

Where you see the priority word - this means there is a ticket there, behind the black line! But the only way you know there is a ticket there is because you see the priority word. You don't see the ticket number, title, who submitted it etc, because its hidden by the blackness. I need to know how to change that black to something like white so I can actually see there is a ticket there.


That is in your ACP>>Style Manager>>Main CSS>>Body (Customized in this Style)>>Normal Links CSS>>Font Color

[Tom_S]

Yes, it's just a server problem. I can't connect either, just wait a while.

I think I will wait a while longer ;)

[Jase2]

Tom, please do not be cocky. Someone Paul knows handles the server, so until he gives us more information, there's nothing I can do.

[kj_202]

I think I will just wait awhile

I think I will wait a while longer ;)

Sorry but that made me laugh :p

Nice work jase2 and paulsonny!

[Tom_S]

Tom, please do not be cocky. Someone Paul knows handles the server, so until he gives us more information, there's nothing I can do.

Zip it pal. That was a polite nudge letting you know the server was still down in case you didn't know. Oh. I'm sorry it isnt your server or your thread. Ooops. I am always polite to those who are polite to me. Thank you ever so kindly my friend.

[Jase2]

I don't think you belong in this thread, Tom. Bye!

[Tom_S]

I am here for the support of this mod from Paul. I have this Jase fellow on my ignore list so I can't see what he posts now anyway. I don't need to see it anyhow. I don't need that much support. I won't be bullied around after asking a valid question concerning a mod.

[Jase2]

I actually develop this with Paul, Tom.

That's fine if you don't want support -- just don't install it and come here asking for support.

[dancue]

Jase, Thank you for your support.

I hope to see this mod develop and will gladly pay for the pro version when it is available.

[Khalid-B]

Nice hack ,

Need some help.
is there any way to change color of ´HelpCenter´ title in navbar.

Thanks

[Jase2]

Yes.

Change:

<td class="vbmenu_control"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>

To:

<td class="vbmenu_control"><a href="helpcenter.php$session[sessionurl_q]"><font color="color_here">$vbphrase[helpcenter]</font></a></td>

Ooops, just remembered we now have the automatic template edit hehe. You can use above if you made your own edit.

[Khalid-B]

Thanks alot......

[Tom_S]

I actually develop this with Paul, Tom.

That's fine if you don't want support -- just don't install it and come here asking for support.

Fine Jase. Don't acuse people of being cocky after you have been a rather rude person to them and they didn't do anything but ask a valid question you took offense to and then give feedback about a support link being down that you evidently didn't like the manner it which it was given. That shows lack of customer service representation and it sure shows up front the type of support you intend on giving when the going gets tough later. I hate seeing a good mod/thread busted with junk like this so back off and allow me to participate in the manner I should have been afforded to start with minus your attitude kind sir.

[PaulSonny]

Just to bring everyone into the picture. I have had problems with my hosting and it seems they have had their account suspended so I have no alternative but to find another hosting company, which I have done.

The site PaulSonny.com is now back up, but things are not like they were before and it will take me a day or two to get myself back up and running properly.

I hope everyone is patient enough and any members who previously registered before would like to re-register I would be very grateful.

I wish to thank everyone for their kind words and support through the development of HelpCenter.

Thanks, Paul.

[Tom_S]

Thanks Paul. Sorry for the issues.

[Revpolar]

I dont think I quite understand what you mean, can you elaborate?

Well cmms stands for "computerized maintenance management software". Lets say you had departments for buildings or different processes in a manufacturing facility. Then say you had different forums for each department. Then you had a prefix for each piece of equipment in that department. You could use helpcenter to create a work order for a specified piece of equipment within a department. The next evolution would be Scheduled maintenance (preventative maintenance) where you create some of the tickets (work orders) by cron. Then some graphs would be a nice touch. If you are planning to make money at this mod I would like to say a cmms would be very valuable.
Or it could be an AMS "asset management system" which is pretty much the same as an cmms.

[Lindsey]

Ty!!!!!!!!!!!!

[dancue]

Just so you know, it still says beta 5. I just want to make sure that the one that is up right now is the latest, most secure version, correct?

[Lindsey]

Good point..Please advise...

[Lindsey]

Database error in vBulletin 3.7.0:

Invalid SQL:
INSERT INTO helpcenter_department (departmentid,department,status,displayorder,forum id) VALUES ('','Hosting','0','1','78');

MySQL Error : Unknown column 'forumid' in 'field list'
Error Number : 1054
Request Date : Saturday, May 10th 2008 @ 09:17:35 AM
Error Date : Saturday, May 10th 2008 @ 09:17:35 AM
Script : http://****.com/forums/admincp/helpcenter_admin.php?do=adddepartment
Referrer : http://***.com/forums/admincp/helpcenter_admin.php?do=departmentadd
IP Address : //////////
Username : Lindsey
Classname : vB_Database
MySQL Version : 5.0.51a-community

[WildWeb]

Database error in vBulletin 3.7.0:

Invalid SQL:
INSERT INTO helpcenter_department (departmentid,department,status,displayorder,forum id) VALUES ('','Hosting','0','1','78');

MySQL Error : Unknown column 'forumid' in 'field list'
Error Number : 1054
Request Date : Saturday, May 10th 2008 @ 09:17:35 AM
Error Date : Saturday, May 10th 2008 @ 09:17:35 AM
Script : http://****.com/forums/admincp/helpcenter_admin.php?do=adddepartment
Referrer : http://***.com/forums/admincp/helpcenter_admin.php?do=departmentadd
IP Address : //////////
Username : Lindsey
Classname : vB_Database
MySQL Version : 5.0.51a-community

Same error here after fresh install of todays release.

[dcw]

Yeah I am getting that error... *sigh*

[VTXCafe.com]

Same error as the ones above.

[PaulSonny]

Uploaded new package which will fix the above issue, sorry about that. I added a new field and stupidly forgot to add it to the installation code of the product.

Anyway should be fixed now.

Uninstall & Reinstall.

Thanks, Paul.

[powerful_rogue]

Hi Paul, great to have mod back :)

Ive just installed the new product however I have a problem!

When I create new departements, they remain closed. Ive updated them to be open but this dosent seem to make any difference.

Edit -

Ive added an attachment - Where abouts do I need to look to edit the CSS for the "Ticket ID" and "Posted By" - At the moment there the same colour as the backgroud so only show up when you put your mouse over them.

The other question is regarding the "Admin" link on the left hand side, should there be anything underneath that?

[ecihanuysal]

Hi Paul, great to have mod back :)

Ive just installed the new product however I have a problem!

When I create new departements, they remain closed. Ive updated them to be open but this dosent seem to make any difference.


i also have this problem. how can we solve it?

[PaulSonny]

I have fixed the department error, I had mis-typed the word status in the admin file so it wasnt finding the value from the form correctly.

With regards to the CSS, if you look in the hcenter_ticketlist template each <td> tag will have a class, just remove that class.

Thanks, Paul.

[ecihanuysal]

Thank you Paul

[powerful_rogue]

I have fixed the department error, I had mis-typed the word status in the admin file so it wasnt finding the value from the form correctly.

With regards to the CSS, if you look in the hcenter_ticketlist template each <td> tag will have a class, just remove that class.

Thanks, Paul.

Brillaint.

Now its in RC stage do we still need to uninstall and then install or can we just upload and overwrite now?

[dcw]

It fixed the error, but now when I make departments, it isn't showing in the "Add new Ticket" area.

[ecihanuysal]

It fixed the error, but now when I make departments, it isn't showing in the "Add new Ticket" area.

set the permissions again

[dcw]

set the permissions again

I did, and still nothing.

[mikexxx]

Is it possible for admins to get a notification (“Your Notifications”) when there are open tickets?

[powerful_rogue]

With regards to the CSS, if you look in the hcenter_ticketlist template each <td> tag will have a class, just remove that class.

Ive had a look, but the only CSS I can see relates to the actual headings, not for the information underneath.

I need to alter the CSS for the username that posts and also for the generated ticket ID.

[PaulSonny]

You should be able to just overwrite now.

I have just tested adding a new department and testing whether it appears in the Drop Down Menu on the Add New Ticket form and it does.

Make sure you have set the permissions to add a new ticket, and also make sure the Department itself is not closed?

Thanks, Paul.

[PaulSonny]

Is it possible for admins to get a notification (?Your Notifications?) when there are open tickets?

Not at the minute, will take this onboard though.

Ive had a look, but the only CSS I can see relates to the actual headings, not for the information underneath,

I need to alter the CSS for the username that posts and also for the generated ticket ID.

Sorry I mentioned wrong template, try hcenter_ticket instead.

Thanks, Paul.

[powerful_rogue]

Not at the minute, will take this onboard though.



Sorry I mentioned wrong template, try hcenter_ticket instead.

Thanks, Paul.

Ive tried editing the bit in bold, but it dosent seem to make any difference.

<tr>
<td class="smallfont" align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticketid</a></td>
<td class="$bgclass" align="center"><b>$ticket[tickettitle]</b></td>
<td class="$bgclass" align="center">$priority</td>
<td class="smallfont" align="center"><a href="member.php?$session[sessionurl]u=$ticket[ownerid]">$ticket[ownerusername]</a></td>


<td class="$bgclass" align="center">$ticket[datelogged]</td>
<td class="$bgclass" align="center"><phrase 1="$ticket[datelastupdate]" 2="$ticket[lastreplyusername]" 3="$ticket[lastreplyuserid]"
>$vbphrase[last_update_by]</phrase></td>
</tr>

They still show as invisable until you put the cursor over them.

[PaulSonny]

Try replacing the hcenter_ticket template with this:

<tr>
<td align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticketid</a></td>
<td align="center"><b>$ticket[tickettitle]</b></td>
<td align="center">$priority</td>
<td align="center"><a href="member.php?$session[sessionurl]u=$ticket[ownerid]">$ticket[ownerusername]</a></td>


<td align="center">$ticket[datelogged]</td>
<td align="center"><phrase 1="$ticket[datelastupdate]" 2="$ticket[lastreplyusername]" 3="$ticket[lastreplyuserid]"
>$vbphrase[last_update_by]</phrase></td>
</tr>

Thanks, Paul.

[powerful_rogue]

Thanks paul,

dosent appear to change anything afterwords. Ive refreshed and logged out and it but it still remains the same.

[PaulSonny]

Well im afraid it isnt HelpCenter causing the problem, because that template above has no style at all, just alignment.

If you want me to log in and check for you please PM details me.

Thanks, Paul.

[codershark]

I get a Database Error when I create a ticket :(

Database error in vBulletin 3.7.0 Release Candidate 1:

Invalid SQL:
INSERT INTO helpcenter_ticket(departmentid, tickettitle, message, priority, ticketview, ownerid, ownerusername, lastreplyusername, lastreplyuserid, datelogged, datelastupdate, ipaddress, threadnum) VALUES ('1','Testticket','Nur ein testthread :D','2','0','1',','1','1210415000','1210415000','9 1.17.202.83','0');

MySQL Error : Unknown column 'ticketview' in 'field list'
Error Number : 1054
Date : Saturday, May 10th 2008 @ 12:23:20 PM
Script : http://www.anonym.com/helpcenter.php
Referrer : http://www.anonym.com/helpcenter.php?do=newticket

[PaulSonny]

Did you have a previous installation installed? If so please uninstall and then reinstall to see if this corrects your problem. Can I ask why your still using RC1 of vBulletin 3.7? Why not upgrade?

Thanks, Paul.

[codershark]

Ok I will test it, I will upgrade my board to RC3, because I use a lot of Hackz which dont have the security Update. I will wait a little to upgrade to 3.7 Gold.

[PaulSonny]

This modification will work fine with RC1, I just wondered why you hadnt updated to Gold. No problem.

Thanks, Paul.

[codershark]

Yes now it works fine after uninstall first.

Thanks ;)

[PaulSonny]

No problem, glad it works.

Thanks, Paul.

[choccyclaire]

Do we need to overwrite all the files, including the php ones or just overwrite the product?

[PaulSonny]

If you have a previous installation (I.e. Beta Release) then you need to uninstall and then re-install. I believe this will be for the final time.

Thanks, Paul.

[Jase2]

choccyclaire, you will need to re-upload all files, including re-installing the product.

[dcw]

Ok, maybe it is because it won't switch to Open, but I am still getting no departments... I have tried to open things and they still say off.

[TheInsaneManiac]

Edit your usergroup permissions

[Jase2]

TheInsaneManiac is right.

ACP --> Usergroups --> Usergroup Manager

Set permissions for each group individually. That reminds me, I need to put the usergroup permissions in the readme - I totally forgot.

[dcw]

yes I have done that, it doesn't change the department stuff... *sigh*

https://vborg.vbsupport.ru/external/2008/05/20.png
https://vborg.vbsupport.ru/external/2008/05/21.png

I have switched my departments to on, and they won't stay on.

[dancue]

Not that it's a big deal, but is there any reason why these settings are reset every time we upgrade?

Would be nice to not have to do that.

Again, it's not that big of a deal.

[dancue]

Oh, man...I have to create the departments again.

I should have written them down...:(

[Jase2]

dcw, private message me an admin account with a link to your forums and I'll take a look.

dancue, this is because the permissions are being overwrote and set to the <defaultvalue>. Maybe we can work on an upgrade.php script in the paid version which will keep all your settings intact. We'll see....

[dancue]

yes I have done that, it doesn't change the department stuff... *sigh*

https://vborg.vbsupport.ru/external/2008/05/20.png
https://vborg.vbsupport.ru/external/2008/05/21.png

I have switched my departments to on, and they won't stay on.

Under Department Manager did you select open for department status?

[dcw]

Under Department Manager did you select open for department status?

As I said above, I have made sure they were open, and they keep closing, and I am not closing them.

[dancue]

dcw, private message me an admin account with a link to your forums and I'll take a look.

dancue, this is because the permissions are being overwrote and set to the <defaultvalue>. Maybe we can work on an upgrade.php script in the paid version which will keep all your settings intact. We'll see....

Ok. Jase, when creating a department there is a field to enter a forumid. Will this override the forumid entered in the main settings?

[Jase2]

No, it shouldn't do. But, I'll need Paul to confirm that since he created that and I haven't had time to check it out - coding new features ready for the paid version. :)

[dcw]

Jase I pmed ya :)

[codershark]

Is it possible to include a PM Notification when a new ticket is created ???

[Jase2]

codershark, notfications was discussed here: http://www.paulsonny.com/forum/showthread.php?p=124

I may add a private message notfication feature in a later paid version.

[powerful_rogue]

Well im afraid it isnt HelpCenter causing the problem, because that template above has no style at all, just alignment.

If you want me to log in and check for you please PM details me.

Thanks, Paul.

Cheers Paul. Ive PM'd you the details.

[Tom_S]

It is working great! Thanks for the update Paul :)

[Jase2]

Can all users please continue to report bugs @: www.paulsonny.com

[PaulSonny]

Departments staying closed when asked to open has been fixed and you need to download and upgrade your current installation, this should for you.

Im sorry for the need to lose all settings but its because while it was in Beta I was adding new fields to the tables and upgrading for some reason wasnt adding the new fields to the existing DB.

Thanks, Paul.

[dcw]

Departments staying closed when asked to open has been fixed and you need to download and upgrade your current installation, this should for you.

Im sorry for the need to lose all settings but its because while it was in Beta I was adding new fields to the tables and upgrading for some reason wasnt adding the new fields to the existing DB.

Thanks, Paul.


do I need to reinstall everything or just the product? If just the product, well its still saying its closed.

[Twilkey]

do I need to reinstall everything or just the product? If just the product, well its still saying its closed.

You need to reinstall the whole thing. Not just the product. I would suggest uninstalling the product and then reinstalling it and making sure you override all the files when you upload the new ones to the server.

[dcw]

WOOT! Thanks it is working now :)

[PaulSonny]

Glad it working now.

Thanks, Paul.

On another note, MyCart development is going really well.

[bornoffire]

Ok just installed and does show the "Add New Ticket" option in the HelpCenter Navigation box.

[PaulSonny]

Ok just installed and does show the "Add New Ticket" option in the HelpCenter Navigation box.

Can you please make sure you have set the Usergroup Permissions correctly.

Thanks, Paul.

[Jase2]

ACP --> Usergroups --> Usergroup Manager --> Edit Usergroup --> HelpCenter Permissions --> Can Create Tickets

[uberjon]

is it possible to "force" tickets to private by default? so users can only see tickets they created unless they are staff?

[Jase2]

It is already selected by "default" in the drop down menu. Unless you mean something else?

[CloneVince]

Can we block the access of the helpcenter by groups ?

It would be a great option for me :)

perhaps i have missed it if it is already possible ...

[Jase2]

Isn't this that ? :

ACP --> Usergroups --> Usergroup Manager --> Edit Usergroup --> HelpCenter Permissions

[CloneVince]

Yes but I think one option is needed.

For example, yo can see the page : http://www.guild-heberg.fr/forum/helpcenter.php
But you are unregistered.

I didn't found an option like : Can View HelpCenter Yes / No

Do you see what I mean ?

[Jase2]

Ah, I see what you mean. Unfortunately, the features are locked as we have entered Release Candidate stage. Maybe an option in the paid version.

[uberjon]

It is already selected by "default" in the drop down menu. Unless you mean something else?

i mean like to remove the drop down menu. so "its not an option to select public"

[CloneVince]

Ah, I see what you mean. Unfortunately, the features are locked as we have entered Release Candidate stage. Maybe an option in the paid version.

In paid version .... :down::eek:

Nice job :)

[TheSupportForum]

its a great help, but would like to see an improvement so that, you can report stuff via the forum that you import the helpdesk stuff to instead
also an email integration for this

[exetel]

Jase2,

Your not going to get the market for ppl to pay for this type of mod, they would simply go for Joomla that has the bridge for VB and use the ticket system which already has some of the features you might be working on for the this so called "Pay version" Druple also has a bridge for VB as well and a ticket system... In fact most CMS have some sort of ticket system/bridging options for VB

On top of this customers already pay for VB as it is, what would make customers want to pay for your ticket system mod? when you can get a FREE CMS that already has a ticket system in it and more then likely a much more advance system for FREE?

Regards

Exetel

[chaser.nl]

this looks really nice, will install this as soon as i have the time..

replaces the support forum hack i am using now and looks much better :D

Great work !

[baghdad4ever]

great work

and im waiting gold edition

[Tom_S]

No worries. I looked at Joomla before and re-took a peek. That would be at least a two month setup and customization and I don't have that kind of time right now so I'm good to spend the bucks on this project that is so far outstanding.

[baghdad4ever]

i see strange thing

when i enter as guest

i can see all tickets

even if i choose no permissions in usergroup

so what is that?

[danielc2384]

I cant seem to submit a ticket at all. In helpcenter.php the side colum just has:

HelpCenter
Navigation
View My Tickets

https://vborg.vbsupport.ru/external/2008/05/53.jpg

There is no "Submit a ticket".

[bornoffire]

check ur usergroups

[peter.m]

Hello,

Where can i change the Departments ??

[PaulSonny]

Jase2,

Your not going to get the market for ppl to pay for this type of mod, they would simply go for Joomla that has the bridge for VB and use the ticket system which already has some of the features you might be working on for the this so called "Pay version" Druple also has a bridge for VB as well and a ticket system... In fact most CMS have some sort of ticket system/bridging options for VB

On top of this customers already pay for VB as it is, what would make customers want to pay for your ticket system mod? when you can get a FREE CMS that already has a ticket system in it and more then likely a much more advance system for FREE?

Regards

Exetel

This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

this looks really nice, will install this as soon as i have the time..

replaces the support forum hack i am using now and looks much better :D

Great work !

I'm glad you like it. Thanks for your comments.

i see strange thing

when i enter as guest

i can see all tickets

even if i choose no permissions in usergroup

so what is that?

When you say they can see all tickets, what do you mean?

I cant seem to submit a ticket at all. In helpcenter.php the side colum just has:

HelpCenter
Navigation
View My Tickets

There is no "Submit a ticket".

You need to set the Usergroup Permissions for HelpCenter.

Hello,

Where can i change the Departments ??

This can be done via the AdminCP under Department Management.

Thanks, Paul.

[baghdad4ever]

check ur usergroups

i check Unregistered / Not Logged In usergroup

and set all help center permission to no

and the same thing

[PaulSonny]

Guests are able to see there own tickets (based on their IP Address).

Thanks, Paul.

[exetel]

This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

Thanks, Paul.
It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

[danielc2384]

How can moderators reply to posts in the help center since they dont have access to the admin cp?

[exetel]

How can moderators reply to posts in the help center since they dont have access to the admin cp?

You should be able to set up permissions if I'm not mistaken for the mods able to have access to the ticket system :)

[powerful_rogue]

Well im afraid it isnt HelpCenter causing the problem, because that template above has no style at all, just alignment.

If you want me to log in and check for you please PM details me.

Thanks, Paul.

Hi Paul,

I know youve probably been busy, just wanted to see if youve had a moment to log in and check.

Thanks

Dave

[Hostboard]

How can moderators reply to posts in the help center since they dont have access to the admin cp?

Give them permission to see them and they should be able to view the tickets through the HV menu.

[danielc2384]

^ In the "HelpCenter Permissions" category I set all moderators permissions to "yes" but they still can't view it. :confused:

[PaulSonny]

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

I'm not looking to get into any arguments over this so this will be my final reply on the matter.

At the end of the day, alot and I mean alot of effort goes into these types of modifications both coding and support.

We are not pulling the plug on anything, where have you got this assumption from? We have been honest and clear from the start as to what our intentions will be.

We are not requiring anyone to pay for this modification, it is based basically upon choice, you either want to, or you dont, and can you please provide me with a link to a post/comment where I have begged for people to PAY?

Some of the features in the pro version of HelpCenter you might/might not find in other support ticket systems. To be honest I dont care what features others have, this is mine and Jase2's modification and we will put into it what we think it needs, as we already have put alot of the suggestions people have mentioned, more than we should have!

AND finally, I dont appreciate you accusing me of deception and trying to deceive people, like I have said above, myself and Jase2 have been clear from the start about what our intentions are.

How can moderators reply to posts in the help center since they dont have access to the admin cp?
^ In the "HelpCenter Permissions" category I set all moderators permissions to "yes" but they still can't view it. :confused:

You have to give moderators the permission to manage all tickets, are you having problems with other usergroups and their permissions?

Hi Paul,

I know youve probably been busy, just wanted to see if youve had a moment to log in and check.

Thanks

Dave

Sorry I have not been in touch sooner, I have just started work on MyCart and got really carried away and totally forgot about the PM I received. I will be home in around an hour and will have a look.

My apologises and thanks, Paul.

[Jase2]

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

Sorry, I just had to comment on this. FYI, the lite version is so users could get a feel of what the basics of HelpCenter is about. In the paid version, there is going to be even more features, with the same great support!

Really, have we begged users to pay? I don't think so. Get your act right before you start jumping to conclusions. vBulletin had a lite version... hmmm, but you still paid for vBulletin paid ? Yes!

I don't mind answering questions, but when someone doesn't think before they ask or accuse, then I really cannot be bothered with them. Good bye!

[powerful_rogue]

As much as I would love to be a coder, its never going to happen. Some people have it and others dont.

I can tell that a lot of time and effort has gone into this mod and the support offered is second to none.

Im more then happy to pay for the premium version when it comes out. If it keeps Paul and Jase rolling out top quality mods like this then that cant be a bad thing.

Ive been after a support mod for a long time, and had to settle on a php script that looks clumsy and takes members away from the forum. Having eveything in one place like this mod does is great.

Plus, you dont have to buy the premium product, all the features you need for a basich help desk are included in the lite version.

Sorry to jump in on an argument thats nothing to do with me, it just winds me up when people complain about having to buy a full version. I own a car, however I dont expect Fiat to do the services and supply all the extras for free.

[baghdad4ever]

Guests are able to see there own tickets (based on their IP Address).

Thanks, Paul.

thanks for your reply

i understand now

bec i make the ticket via username

and enter as guest and see my ticket

so if there r many users have the same ip (shared internet)

so they will see ticket of each other

and no privacy

so please can you change this

and make it via username only not by ip

[gettingbetter]

Some suggestions for future releases, if not already implemented or mentioned:

1) A pull-down textbox on the ticket response screeen with "Close this ticket" (and other variables) so that the ticket can be closed upon responding.

2) reCAPTCHA field for certain usergroups (unregistered, awaiting email confirmation, etc) when submitting a ticket. Deters spam, obviously.

3) Perhaps some aesthetic designs or graphics. Not essential, but might make things look spiffy.

This is a very good and professional mod. Thanks for all the hard work I know you put into it.

[PaulSonny]

Sorry, I just had to comment on this. FYI, the lite version is so users could get a feel of what the basics of HelpCenter is about. In the paid version, there is going to be even more features, with the same great support!

Really, have we begged users to pay? I don't think so. Get your act right before you start jumping to conclusions. vBulletin had a lite version... hmmm, but you still paid for vBulletin paid ? Yes!

I don't mind answering questions, but when someone doesn't think before they ask or accuse, then I really cannot be bothered with them. Good bye!

Well said, I couldnt of put it better myself!

As much as I would love to be a coder, its never going to happen. Some people have it and others dont.

I can tell that a lot of time and effort has gone into this mod and the support offered is second to none.

Im more then happy to pay for the premium version when it comes out. If it keeps Paul and Jase rolling out top quality mods like this then that cant be a bad thing.

Ive been after a support mod for a long time, and had to settle on a php script that looks clumsy and takes members away from the forum. Having eveything in one place like this mod does is great.

Plus, you dont have to buy the premium product, all the features you need for a basich help desk are included in the lite version.

Sorry to jump in on an argument thats nothing to do with me, it just winds me up when people complain about having to buy a full version. I own a car, however I dont expect Fiat to do the services and supply all the extras for free.

Thanks for your comments, much appreciated.

thanks for your reply

i understand now

bec i make the ticket via username

and enter as guest and see my ticket

so if there r many users have the same ip (shared internet)

so they will see ticket of each other

and no privacy

so please can you change this

and make it via username only not by ip

I agree this is an error, I will fix for RC2.

Some suggestions for future releases, if not already implemented or mentioned:

1) A pull-down textbox on the ticket response screeen with "Close this ticket" (and other variables) so that the ticket can be closed upon responding.

2) reCAPTCHA field for certain usergroups (unregistered, awaiting email confirmation, etc) when submitting a ticket. Deters spam, obviously.

3) Perhaps some aesthetic designs or graphics. Not essential, but might make things look spiffy.

This is a very good and professional mod. Thanks for all the hard work I know you put into it.

1) You can already close a ticket from the Ticket Options menu with the correct Usergroup Settings.

2) This has already been suggested and Jase is implementing into the paid version.

3) Can you please confirm what you mean? Graphics for where?

Thanks, Paul.

[powerful_rogue]

Just to say thanks once again Paul for sorting that problem out for me. Ive finally been able to get rid of that horrid support system I was previously using and put this one live on the forum :)

Ive had problems with a few mods in the past, some free and some paid and the support didnt come close to what you have offered. Thank you once again :)

Ive also got a couple of suggestions for maybe a furture version. When you have it set to create a thread when a ticket has been created, maybe have a link in that thread that will take you straight to the ticket in question.

The other suggestion relates to unregistered members creating tickets. Im presuming one of the main reasons they will create a ticket is because:

1. They are having problems registering or
2. They have been banned.

Maybe an option for them to enter an email address rather then basing it on their ip. They can then either log into the help center using their email address or have the reply emailed to their email account.

Keep up the good work guys.

Dave

[Twilkey]

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

I kind of feel like now that I am on the team, I need to say something here.

1. Support - You talk about these free mods. What would you do if the mod is not supported. I use Joomla on my site and I have yet to find a mod like this that is supported. And if I did find one, it probably isn't as supported as much as our mods. I am personally not a regular coder on this mod, but I am a member of the Development team. I even chime in and answer questions and such. That alone shows that we do offer top notch support. And when we release MyCart, We will show that mod just as much support.

2. Integration - You talk about bridges. There are some bridges out there. Joomla has one, but for most people, it takes hiring someone to get it installed. Even then you have to worry about that mod being supported. If it is not supported then there is a good chance that there are bugs and holes in it. You also have to think about upgrades. If you use Joomla, then you know that 1.0 is a bit different then 1.5. Most of the mods that work on 1.0, don't work on 1.5 and even some of them that do work, are screwed up. Again, I use Joomla, and personally, if I had the time to go through and import that database into vbadvanced and vbulletin, I would. Joomla is sloppy in my opinion, and most of the mods made for it are sloppy as well. Now wouldn't you rather have a mod that is so easy to install and set up, that you do not need to hire someone to do it for you. Even then, if you do need help, we have great support. Also on a smaller note, if you install a whole cms then you have to worry about styling. If you get our mod, then the styling is already done for you. No need to look into getting a skin for the cms you only got because you needed a support ticket system.
Another thing to look at it users. If you get a cms for the support system and you dont want to hire someone to bridge it with vB, then you have to worry about two sets of user tables. Because personally, I don't like spam, and if you don't require registration, then you will probably get alot of unneeded tickets. Our mod uses the already established vBulletin user table.

So if you look at this, If a complete noob, that knows nothing about skinning, or doing anything with any system other then vbulletin, comes here and needs a Support Ticket system or a shopping cart, then its probably going to be cheaper to just buy our mod.

On a last note, because I can't think of anything else to say really, All this will go for MyCart also.

[youradhere4222]

No one is implying that you are being forced to pay, but I think we're disappointed that a modification with such potential is this has features reserved for those who pay.

Take ibPro Arcade, for example - no paid version. I guess it could be argued that the support takes time, but money won't buy time, and there is the option to leave a hack unsupported, as well as a donation option, which I know is used.

[Tom_S]

Good Lord people! You all do realize this is your open platform to look good for customer service. Ignore the idiots already. Let the flaming go. This thread is getting eat up with it.

[peterle1]

Can anyone tell me, what the big difference to the vBulletin Project Tools is?

I really can't see the special point. Sorry for that. :o

[Jase2]

Because the Project Tools isn't a support ticket system. That aren't its intentions.

[peterle1]

Because the Project Tools isn't a support ticket system. That aren't its intentions.

Yes, but we can use it as one, can't we?

[Jase2]

I wouldn't of thought so -- it's not designed to do that.

[dancue]

It all boils down to support. Project tools is not going to support it's product as a support ticket system.

HelpCenter will be supported and catered as a support ticket system.

It makes all the difference in the world.

[Smiry Kin's]

there away to make all tickets private?

[PaulSonny]

At the minute no.

In RC2 I am planning to add a queries page which will allow you to execute varies queries, such as making all tickets private. Others will include all tickets closed. All tickets open.

Thanks, Paul.

[Smiry Kin's]

At the minute no.

In RC2 I am planning to add a queries page which will allow you to execute varies queries, such as making all tickets private. Others will include all tickets closed. All tickets open.

Thanks, Paul.not even away to remove the "Public,Private" option?

[PaulSonny]

I'm afraid im not removing the option to remove the Public/Private option as this was already a request.

Another way round it would to be disable the view of Public Tickets and then it wouldn't really matter.

Thanks, Paul.

[Antivirus]

Very nice PaulSonny, waiting for this to become stable, but checking it out on a dev board - everyone's been looking for this for quite some time now here at vborg. :)

[PaulSonny]

Very nice PaulSonny, waiting for this to become stable, but checking it out on a dev board - everyone's been looking for this for quite some time now here at vborg. :)

Thanks Antivirus, make sure to report any bugs you find at PaulSonny.com

Thanks, Paul.

[Smiry Kin's]

well 1 big bug is that unregistered users can still access the helpcenter.php, they do not get the login screen asking them to sign in etc etc.. which is very annoying..

[Smiry Kin's]

Paul FYI

for those who use vBSEO

to use these settings will seo it all just add it to your current "Custom Rewrite Rules"'^helpcenter\.php$' => 'support/'
'^helpcenter\.php\?do=(\w+)$' => 'support/$1'
//'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1'
'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1.html'

[ShawneyJ]

Paul FYI

for those who use vBSEO

to use these settings will seo it all just add it to your current "Custom Rewrite Rules"'^helpcenter\.php$' => 'support/'
'^helpcenter\.php\?do=(\w+)$' => 'support/$1'
//'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1'
'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1.html'


THANKS POOF ;)

[Lizard King]

Really good system Paul. I checked the code and installed this morning. I am really impressed.

Some feature requests :
When users who donot have privilidge to view , create any ticket shall face a warning message that they need to purchase subscriptions to access ticket system.
Tie this system with notices so that when there are unsolved tickets or ticket awaiting replies notices will give warning for staff.

[PaulSonny]

well 1 big bug is that unregistered users can still access the helpcenter.php, they do not get the login screen asking them to sign in etc etc.. which is very annoying..

This is not a bug. It is incase you want guests to be able to use the support ticket system to report registration or log in problems.

In RC2 I am implementing another usergroup option "Can View Helpcenter" which will allow you to specify which usergroups can or can not view the helpcenter.

Really good system Paul. I checked the code and installed this morning. I am really impressed.

Some feature requests :
When users who donot have privilidge to view , create any ticket shall face a warning message that they need to purchase subscriptions to access ticket system.
Tie this system with notices so that when there are unsolved tickets or ticket awaiting replies notices will give warning for staff.

Thanks for your comments, Paul.

Your first request you can implement yourself, just edit the phrase via your AdminCP.
Your second request has already been mentioned and is being considered.

[xoutlawz00x]

bookmarked this can probaly used as a request script

[HobaZ]

hello paul ,
nice mod i installed it but the helpcenter dont appear in navbar also i cant find manual temp edit in readme page , i've seareched for $template_hook[navbar_buttons_left]
in navbar temp and its not added , please tell me what to do i have same problem with arcade so i hope i can fix both , thanks

[PaulSonny]

hello paul ,
nice mod i installed it but the helpcenter dont appear in navbar also i cant find manual temp edit in readme page , i've seareched for $template_hook[navbar_buttons_left]
in navbar temp and its not added , please tell me what to do i have same problem with arcade so i hope i can fix both , thanks

Thanks for your comments Hobaz.

It sounds to me like you are using a custom Navbar template and it cant find "$template_hook[navbar_buttons_left]" in the template so it cant install the Automatic Template Edit.

In your navbar template, find where you want to place the HelpCenter link and paste the following:

<td class="vbmenu_control"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>

Any further problems send me login details and I will login and check it over for you.

Thanks, Paul.

[HobaZ]

fine i added it and it appear but it made the navbar not normal
here's my navbar temp just tell me where to add the helpcenter code

my navbar was here

[PaulSonny]

Yeah as I thought, it seems you have your navbar buttons in another template. Can you paste your Header template instead please.

Thanks, Paul.

[HobaZ]

thanks for the fast reply
here we are :D
<!-- set below for skin width-->

<table width="98%" border="0" align="center" cellpadding="0" cellspacing="0">
<tr>
<td width="100%" align="left" valign="top">
<!-- begin graphite header / logo is controlled via #logo in main CSS file -->
<div id="brd_outer">
<div id="brd_in">
<div id="hdr"><div id="logo"></div></div>


<!-- nav buttons bar -->
<div align="center">
<div id="nav_back">
<table cellpadding="0" cellspacing="0" border="0" width="50%" align="center">
<tr>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="$vboptions[forumhome].php?$session[sessionurl]">Home</a></td>
<!-- Load Blog Link-->
<if condition="$vbulletin->products['vbblog']">
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="blog.php$session[sessionurl_q]">$vbphrase[blogs]</a></td>

</if>
<!-- End Blog Link-->


<if condition="$show['member']">
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
<td align="center" class="h_nav"><a href="usercp.php$session[sessionurl_q]">$vbphrase[user_cp]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<if condition="$show['registerbutton']">
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="register.php$session[sessionurl_q]" rel="nofollow">$vbphrase[register]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<td class="h_nav"><a href="faq.php$session[sessionurl_q]" accesskey="5">$vbphrase[faq]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<if condition="$vboptions['enablememberlist']">
<td class="h_nav"><a href="memberlist.php$session[sessionurl_q]">$vbphrase[members_list]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
</if>

<td class="h_nav"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<if condition="$show['popups']">
<if condition="$show['searchbuttons']">
<if condition="$show['member']">
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<else />
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<td id="navbar_search" class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4" rel="nofollow">$vbphrase[search]</a> <if condition="$show['quicksearch']"><script type="text/javascript"> vbmenu_register("navbar_search"); </script></if></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<if condition="$show['member']">
<td id="usercptools" class="h_nav"><a href="$show[nojs_link]#usercptools" accesskey="3">$vbphrase[quick_links] </a> <script type="text/javascript"> vbmenu_register("usercptools"); </script></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<else />
<if condition="$show['searchbuttons']">
<td class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4">$vbphrase[search]</a></td>
<if condition="$show['member']">
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
<else />
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
</if>
</if>
<td class="h_nav"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>
<if condition="$show['member']">
<td class="h_nav"><a href="#" onclick="window.open('misc.php?$session[sessionurl]do=buddylist&amp;focus=1','buddylist','statusbar=no,me nubar=no,toolbar=no,scrollbars=yes,resizable=yes,w idth=250,height=300'); return false;">$vbphrase[open_buddy_list]</a></td>
</if>
</if>
<if condition="$show['member']">
<td class="h_nav"><a href="login.php?$session[sessionurl]do=logout&amp;logouthash=$bbuserinfo[logouthash]" onclick="return log_out('$vbphrase[sure_you_want_to_log_out]')">$vbphrase[log_out]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
</tr>
</table>
</div>
<!-- / nav buttons bar -->



</div>
<div id="nav_btm"></div>
<div id="nav_shadow"></div>
<!-- content table -->
<table bgcolor="#121212" width="100%" cellpadding="0" cellspacing="0" border="0">
<tr>
<td>

$spacer_open

$_phpinclude_output

$ad_location[ad_header_end]

[PaulSonny]

Try this for me please, replace the entire header template with this below:

Thanks, Paul.

<!-- set below for skin width-->

<table width="98%" border="0" align="center" cellpadding="0" cellspacing="0">
<tr>
<td width="100%" align="left" valign="top">
<!-- begin graphite header / logo is controlled via #logo in main CSS file -->
<div id="brd_outer">
<div id="brd_in">
<div id="hdr"><div id="logo"></div></div>


<!-- nav buttons bar -->
<div align="center">
<div id="nav_back">
<table cellpadding="0" cellspacing="0" border="0" width="50%" align="center">
<tr>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="$vboptions[forumhome].php?$session[sessionurl]">Home</a></td>
<!-- Load Blog Link-->
<if condition="$vbulletin->products['vbblog']">
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="blog.php$session[sessionurl_q]">$vbphrase[blogs]</a></td>

</if>
<!-- End Blog Link-->


<if condition="$show['member']">
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
<td align="center" class="h_nav"><a href="usercp.php$session[sessionurl_q]">$vbphrase[user_cp]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<if condition="$show['registerbutton']">
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="register.php$session[sessionurl_q]" rel="nofollow">$vbphrase[register]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<td class="h_nav"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
<td class="h_nav"><a href="faq.php$session[sessionurl_q]" accesskey="5">$vbphrase[faq]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<if condition="$vboptions['enablememberlist']">
<td class="h_nav"><a href="memberlist.php$session[sessionurl_q]">$vbphrase[members_list]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
</if>

<td class="h_nav"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<if condition="$show['popups']">
<if condition="$show['searchbuttons']">
<if condition="$show['member']">
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<else />
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<td id="navbar_search" class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4" rel="nofollow">$vbphrase[search]</a> <if condition="$show['quicksearch']"><script type="text/javascript"> vbmenu_register("navbar_search"); </script></if></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<if condition="$show['member']">
<td id="usercptools" class="h_nav"><a href="$show[nojs_link]#usercptools" accesskey="3">$vbphrase[quick_links] </a> <script type="text/javascript"> vbmenu_register("usercptools"); </script></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
<else />
<if condition="$show['searchbuttons']">
<td class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4">$vbphrase[search]</a></td>
<if condition="$show['member']">
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
<else />
<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
</if>
</if>
<td class="h_nav"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>
<if condition="$show['member']">
<td class="h_nav"><a href="#" onclick="window.open('misc.php?$session[sessionurl]do=buddylist&amp;focus=1','buddylist','statusbar=no,me nubar=no,toolbar=no,scrollbars=yes,resizable=yes,w idth=250,height=300'); return false;">$vbphrase[open_buddy_list]</a></td>
</if>
</if>
<if condition="$show['member']">
<td class="h_nav"><a href="login.php?$session[sessionurl]do=logout&amp;logouthash=$bbuserinfo[logouthash]" onclick="return log_out('$vbphrase[sure_you_want_to_log_out]')">$vbphrase[log_out]</a></td>
<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

</if>
</tr>
</table>
</div>
<!-- / nav buttons bar -->



</div>
<div id="nav_btm"></div>
<div id="nav_shadow"></div>
<!-- content table -->
<table bgcolor="#121212" width="100%" cellpadding="0" cellspacing="0" border="0">
<tr>
<td>

$spacer_open

$_phpinclude_output

$ad_location[ad_header_end]

[HobaZ]

Wowow installed , thanks alot for ur support clicked installed xxx

[PaulSonny]

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.

[Smiry Kin's]

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.
anything been added to remove the option of making tickets public??

[PaulSonny]

anything been added to remove the option of making tickets public??

Unfortunately not, this was a previously requested feature, is there a ready why you don't want to make tickets public?

Thanks, Paul.

[Charlie98902]

Paul it even says in the description to make tickets Public/Private. If this can't be done then maybe remove that? Or add another line if the paid version only? Just some ideals.

[John3971]

Its possible to make them public or private but the options to remove this doesn´t exist

[PaulSonny]

Paul it even says in the description to make tickets Public/Private. If this can't be done then maybe remove that? Or add another line if the paid version only? Just some ideals.

I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

[jacx]

does this new version have the ability to direct tickets to different sub forums?

Aka tickets submitted to the games department go to the games department staff forum and tickets submitted to the forum department go to the forums mods staff forum.

point being forum mods should not see game issues as their might be private information supplied thus causing legal issues?

[Charlie98902]

I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

I see sorry I was confused. :D

[blindmedia ltd]

im having problems , when you go to create a new support ticket it doesnt matter what you put in the title all it says when you go to post the ticket is:

vBulletin Message
Please go back and enter a valid title.

any idea's? im using vn3.7.0

[SuperDave71]

Hey I have a quick question.

I have updated to the gold release and I am getting the following error:

Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

I did a fresh install. I deleted all old .PHP files and uninstalled the product and tried to do a clean install but no go.

I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?

Thank you so much in advance! I really appreciate it!

-Dave

[macc]

hello!

had same problem after upgrade and same error message in my admin cp !


reg

macc

[Twilkey]

We will fix these in the next update which will come very soon.

Thabk you for letting us know.

[Hasann]

if you interrest Help Center Statistics modification for HelpCenter go here
http://www.paulsonny.com/forum/showthread.php?t=69 it's created from me

[Majest]

Installed perfectly, I haven't tested it out yet but doubt there will be any problems. Thanks for providing this to the vB community, it's a much needed utility that really should come standard with vB.

[PaulSonny]

im having problems , when you go to create a new support ticket it doesnt matter what you put in the title all it says when you go to post the ticket is:

vBulletin Message
Please go back and enter a valid title.

any idea's? im using vn3.7.0

Fixed. Download and Install new Package.



I have updated to the gold release and I am getting the following error:

1.Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

2.It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

3.I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?


1.This has been fixed, was due to incorrect SQL syntax.
2.Also fixed, so you can download a new Package and install.
3.It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.

had same problem after upgrade and same error message in my admin cp !


See above.

Thanks, Paul.

[rainyleaves]

It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.

Thanks for your AWESOME mod.

When will you release PRO Version?
I can't wait for PRO Version. :)

[Jase2]

Pro will follow soon. We just need some extra time with it. Feel free to request some features. :)

[rainyleaves]

This request for PRO Version.
Please, Add some feature like this attachment.
This Features for OPEN and CLOSE Tickets pages.
And I need Search Function for tickets for All Users.
Thanks.

[Jase2]

I think we can add the department, and status. Just need to make sure it doesn't stretch the border. What would the drop down menus be for, though? (I think that is what you're implying).

And there will be a search engine for the PRO version.

[rainyleaves]

Drop down menus, That's good idea. :)
Thanks for your reply.

[Jase2]

But what will it display? By the looks of your screenshot, it seems you are suggesting drop downs for department, status, and Posted By...

[rowlandc]

What I think he means is that if you click the top it will group everything together. For example if you click the States button all the Private would come first and then the Public.

I'm not sure but that might be what he's asking.

[indie2industry]

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

[PaulSonny]

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

No probs, glad you found it :)

Thanks, Paul.

[Player-63]

Hay PaulSonny,

I've got a question about your Help Center mod, Will you be adding the ability to attach files to support tickets? Like (images and text files) ?

[Aaron218]

I get that error and im the owner of my board i have edit'd my usergroup to allow me to use the system and im still getting that error. Also the navbar edit is not working

Aaron217, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[Twilkey]

I get that error and im the owner of my board i have edit'd my usergroup to allow me to use the system and im still getting that error. Also the navbar edit is not working

Aaron217, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

Uninstall and reinstall and see if it works. As for the template edit, you may have to change the code that the auto edit searches for. You may have deleted the code that it searches for by default. What is your site.

[macc]

hello!

i get error when i click on public ticket
Database error in vBulletin 3.7.0:
Invalid SQL:
SELECT * FROM vb_helpcenter_ticket AS helpcenterticket LEFT JOIN vb_helpcenter_department AS helpcenterdepartment ON (helpcenterdepartment.departmentid = helpcenterticket.departmentid) WHERE ticketstatus=1 AND ticketview=1 ORDER BY datelastupdate DESC;
MySQL Error : Unknown column 'ticketview' in 'where clause'
Error Number : 1054
Request Date : Thursday, May 22nd 2008 @ 08:41:23 AM
Error Date : Thursday, May 22nd 2008 @ 08:41:23 AM
Script : http://belaplay.com/vb/libar/helpcenter.php?do=publictickets
Referrer : http://belaplay.com/vb/libar/helpcenter.php
IP Address :
Username : Admin
Classname : vB_Database
MySQL Version : 4.1.22-standard

and on bottom show "help center rc ver 1.0" (i updated to gold )

some help or solution?

regards

macc

[mvigod]

Suggestion/Question
Is it possible to have reported posts to create a ticket as private and assigned to the moderator of the forum it was reported in?

Looks great so far!

[scan-pa]

Installed.

Few questions.

1) New version still has RC 1 on the url link footer tag.

2) How do I assign Staff to only have access to specific Departments?

I want Super Admins to handle all Departments, Admins & Super Moderators to handle specific assigned departments ect....

There needs to be a pop up notification for Super Admins, Admins, Super Moderators of new tickets opened or replyed to. also an email for each open, reply, close event sent to the webmaster email address.

[Aaron218]

my site is not yet ready however if you think you can help me its www.gamingstop.site88.net

[PaulSonny]

Sorry about the late reply, been having a few problems but everything seems sorted now.

I get that error and im the owner of my board i have edited my usergroup to allow me to use the system and im still getting that error. Also the navbar edit is not working:

I would recommend uninstalling and reinstalling, can you confirm whether you had a previous version of HelpCenter installed?

The navbar edit may not be working because it cant find the search text, check your Main Settings and provide an alternative search criteria.

hello!

i get error when i click on public ticket
Database error in vBulletin 3.7.0:
Invalid SQL:
SELECT * FROM vb_helpcenter_ticket AS helpcenterticket LEFT JOIN vb_helpcenter_department AS helpcenterdepartment ON (helpcenterdepartment.departmentid = helpcenterticket.departmentid) WHERE ticketstatus=1 AND ticketview=1 ORDER BY datelastupdate DESC;
MySQL Error : Unknown column 'ticketview' in 'where clause'
Error Number : 1054
Request Date : Thursday, May 22nd 2008 @ 08:41:23 AM
Error Date : Thursday, May 22nd 2008 @ 08:41:23 AM
Script : http://belaplay.com/vb/libar/helpcenter.php?do=publictickets
Referrer : http://belaplay.com/vb/libar/helpcenter.php
IP Address :
Username : Admin
Classname : vB_Database
MySQL Version : 4.1.22-standard

and on bottom show "help center rc ver 1.0" (i updated to gold )

some help or solution?

regards

macc

The ticketview problem was solved in a previous release, I wonder if the upgrade hasnt worked correctly, could you please download the latest package, uninstall the product and then install as new and overwrite all files.

See if this corrects your problem.

Suggestion/Question
Is it possible to have reported posts to create a ticket as private and assigned to the moderator of the forum it was reported in?

Looks great so far!

Not at the moment.

Installed.

Few questions.

1) New version still has RC 1 on the url link footer tag.

2) How do I assign Staff to only have access to specific Departments?

I want Super Admins to handle all Departments, Admins & Super Moderators to handle specific assigned departments ect....

There needs to be a pop up notification for Super Admins, Admins, Super Moderators of new tickets opened or replyed to. also an email for each open, reply, close event sent to the webmaster email address.

Have you customised any of the templates? if so can you revert them and this should fix the RC1 issue.

Departments dont have usergroup permissions.

Notifications are going to be a Pro Version feature.

my site is not yet ready however if you think you can help me its www.gamingstop.site88.net

Please view my advice above and if that doesnt work ill gladly take a look for you.

Thanks very much, Paul.

[Charlie98902]

Paul I have a simple request to the unpaid version I am just testing right now. Can there be a auto prefix like responded from {username}? This way it helps to know if you are needing to look at the response, this of course works for the usergroup staff as well as the user. Also have it state it is open kinda like a prefix [OPEN] or [CLOSED]? Or is this stuff in the Pro?

Also the only problem I am having with the links in the navigation as well as admin links in the help center, this is when you go to click on it the wording disappears but you can click to create or so still. I can't seem to find how to change it. I can give you access if needed to look at what I am saying on this.

Also I am wondering if the pro version is ready and how much?

[PaulSonny]

When you view the My Tickets, Open Tickets or Closed Tickets one of the columns tells you when it was last updated and who by. for example Today by PaulSonny.

In the My Tickets it shows open or closed tickets in seperate tables, then Open Tickets links displays all open tickets. and then Closed Tickets links display all closed tickets.

Your other problem has been known before, and it seems to be something to do with the styles. If you can send me an admin login and your site I will login and correct it.

Pro version is in development, not an official release yet and no definite price.

Thanks, Paul.

[Charlie98902]

Well the help center is only being tested right now on my test vb so altering it would only help that unless I can just move the files from the test to the live site. Or you can tell me how to and what to alter? I can give you access to the test forum if still neded just let me know.

[macc]

Sorry about the late reply, been having a few problems but everything seems sorted now.




The ticketview problem was solved in a previous release, I wonder if the upgrade hasnt worked correctly, could you please download the latest package, uninstall the product and then install as new and overwrite all files.

See if this corrects your problem.


Thanks very much, Paul.

Thanks for reply and help!
i do what you say and now is ok..no database errors but on bottom of page is still rc1 ver.!

regards and thanks

macc

[Jase2]

If it is still showing (Powered By HelpCenter Version 1.0 Release Candidate 1) -- then please use this PRODUCT. I think Paul forgot to update it here @ vbulletin.org

[macc]

Thanks .. i just install addons - help center statistics and that fixed problem !

regards and thanks again

macc

[Jase2]

The PRODUCT above is the default product and will fix your problem with the version number. ;)

Please note: We do not officially provide support for modified code. (Only hacks released by us are supported, in which case you need to be a PS Supporter.) :)

[macc]

Thanks - done with product above !

regards

macc

[pushedx]

I just installed this product and begin looking through it. Looks great but I have a lot of requests / features I'll post on the other site :D Nice work!

[VargTimmen]

With this Mod I can't edit my usergroup preferences. What's the problem?
Everytime I got a database error.

[Jase2]

Did you have a previous installation? Uninstall your current product, then install a new, updated one. DO NOT overwrite. If that doesn't work, post the database error.

[VargTimmen]

Mea culpa!
The db errors were caused by another Mod. This one here workes out fine. Great job and thank you big time :)

[Jase2]

Thanks for letting us know. :)

[Tettinntil]

I only get this error when I try to edit usergroups
Database error in vBulletin 3.7.0:

Invalid SQL:
UPDATE vbulletinusergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'Administrators',
`description` = '',
`usertitle` = 'Administrator',
`opentag` = '',
`closetag` = '',
`passwordexpires` = '180',
`passwordhistory` = '360',
`pm_search` = '1',
`vbblog_general_permissions` = '126',
`vbblog_entry_permissions` = '24188',
`vbblog_comment_permissions` = '990',
`forumpermissions` = '8388607',
`genericpermissions` = '2147483583',
`attachlimit` = '0',
`pmquota` = '1000',
`pmpermissions` = '7',
`pmsendmax` = '15',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericpermissions2` = '1',
`genericoptions` = '63',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '100',
`avatarmaxheight` = '100',
`avatarmaxsize` = '20000',
`signaturepermissions` = '245759',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '20000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`albumpermissions` = '255',
`albumpicmaxwidth` = '600',
`albumpicmaxheight` = '600',
`albumpicmaxsize` = '100000',
`albummaxpics` = '100',
`albummaxsize` = '0',
`usercsspermissions` = '31',
`favsmiliepermissions` = '1',
`visitormessagepermissions` = '63',
`socialgrouppermissions` = '511',
`fcpermissions` = '8',
`ugphelpcenter` = '8191',
`itraderpermissions` = '7',
`mgccustomusergroupperms` = '0',
`nbmsgshowchatbox` = '',
`mysmiliesvb_permissions` = '1',
`mysmiliesvb_maxwidth` = '60',
`mysmiliesvb_maxheight` = '60',
`mysmiliesvb_maxsize` = '32768',
`mysmiliesvb_totalsmilies` = '50',
`mysmiliesvb_totalsize` = '1048576',
`groupvbmembermap` = '7',
`gb_permissions` = '3',
`unreq_perms` = '3'
WHERE usergroupid=6;

MySQL Error : Unknown column 'mgccustomusergroupperms' in 'field list'
Error Number : 1054

[Jase2]

If you had a previous install, please could you uninstall before trying to install the new updated, product file.

[Tettinntil]

I haven't installed it before. And I've uninstalled and tried to install again several times.

[SpeedyHire]

The hack looks good, only 1 think i dont like and maybe i just not installed it right. When you open a ticket is opens a new thread great, but when you close a ticket it dont close the thread:(:(

[dancue]

Paul or Jase,
I just upgraded to gold and was wondering if the settings were automatically saved from one version to another?

I looked at my settings and they looked like they had been kept the same, but I just want to make sure that I did install it correctly.

Thanks.

---edit---
After looking at the above post about uninstalling before upgrading I realized that I did not do that.
I have not gotten an error thus far, and I can see that the branding is now saying 1.0 gold. Should I still uninstall and then reinstall?

Thanks.

[Jase2]

It should just say: (Powered By HelpCenter Version 1.0)

However, I don't think Paul updated the product file. So, I have posted the product in post #482. There is no need to uninstall then re-install - you can just overwrite, providing you get no errors.

[dancue]

(Powered By HelpCenter Version 1.0 Gold!)

that is what it says on mine. Did I do something wrong?

[dancue]

I think it's Hasann's mod that is changing it to add "Gold!" in there.

[Jase2]

Ah, yes it must be that. Hassan will need to change it.

[Tettinntil]

I'm sorry. It wasn't this mod that caused my error.