Subscription problems

[Steelerfan81]

So whenever anyone pays for a subscription it doesn't automatically update. I have to go in and manually switch them to a subscriber and put in the amount of time. I've checked all the options in the Admin Control panel but I don't see anything. I assume it is somewhere in the code.

I'm new to all this and I have a general idea but try to explain in simple terms lol

[ForceHSS]

You need to give time for the cron to run

[Steelerfan81]

Well it doesn't do it even after a full day.

[ForceHSS]

give it more than 24hrs if it still does not work then get someone to have a look it might be a custom plugin or something stopping it from running

[kh99]

Originally Posted by Steelerfan81

So whenever anyone pays for a subscription it doesn't automatically update. I have to go in and manually switch them to a subscriber and put in the amount of time. I've checked all the options in the Admin Control panel but I don't see anything. I assume it is somewhere in the code.

I'm new to all this and I have a general idea but try to explain in simple terms lol

What are you using for the payment type? Paypal, for example, has to get a return "call" from the paypal server before the user will get the subscription.

[Lynne]

As Kevin says, have you verified it is all working? Have you checked the Subscription Transaction Logs for errors? Did you try the Test Communication Link and not get an error?

[Steelerfan81]

Yeah, its PayPal. I've tried the test options and it says it works. It just used to be automatic and after an update it never would do it automatically.