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BBNZowner · #1 04-12-2014, 04:27 AM

Okay so on my forum I have an automatic usergroup promotion when a user reaches 14 days registered + 25 posts. This has been working fine until today.

One of my users has passed this requirement, and I have now run the promotions scheduled task a number of times, but it doesn't update their displayed usergroup (and associated rank image). On the usergroups manager they appear in the correct usergroup however.

I ran the rank/title maintenance task - no result. Cleared the forum cache etc. etc. Nothing.

The mods I have installed since it working fine until this error:
Ozzmods PM Spy
DBtech Slider (pro)
DBtech Advanced Likes/Thanks (i had this previously but upgraded to pro)

Could one of these be causing the issue?

Lynne · #2 04-12-2014, 04:56 PM

Disable the mods and see if one of them is causing the issue. Also, check your error_logs (if you don't know where they are, ask your host) to see if something is in there.

Zachery · #3 04-12-2014, 05:00 PM

The promotion won't promote him if he wasn't on since the last time it ran.

If it persists for a few days, worry about it. Otherwise, don't.

BBNZowner · #4 04-12-2014, 09:48 PM

EDIT: this issue has been resolved (the ranks were the problem, something had gone wrong with them on the server)

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More Information
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