Problem with members

[hellasgr]

Hi I recently updated to 4.0.2. Opened the forum up a few days ago and my members are coming to the forum again and alot of them are banned and I have no clue why. I made some members again yesterday and again today they look like they are banned!! Anyboday can help me I would really appreciate it.

Thank you

[Lynne]

Check your usergroup settings and make sure you don't have it set as a banned group.

[jkcerda]

Originally Posted by hellasgr

Hi I recently updated to 4.0.2. Opened the forum up a few days ago and my members are coming to the forum again and alot of them are banned and I have no clue why. I made some members again yesterday and again today they look like they are banned!! Anyboday can help me I would really appreciate it.

Thank you

I had that issue when they were in the CMS page(content .php) and they had no permission to view that area.
change like this
https://vborg.vbsupport.ru/showthread.php?t=238841

[hellasgr]

Hi Lynne they are not set as a banned group. my problem is my members alot of them have a usergroup coppa . i change them back to members and then I see them again as coppa. then they complain that they are banned.

[Lynne]

If they are getting moved from Registered Users to COPPA for no apparent reason, then you have a modification doing this and you should disable your mods and figure out which one is doing this.

[hellasgr]

Hi i disabled my mods only have a few and the same thing is happening!

[Lynne]

Do you have any promotions? Is the move showing up in the Control Panel - it should, so what does it say there?

[hellasgr]

Hi no i dont have any promotions. in the acp my members that were members show up as coppa and they complain in the shoutbox that they have been banned. I have to in the acp all day to keep changing them to being members!!!!

[Lynne]

Well, this doesn't just naturally happen. Something is doing it and it should be in the Control Panel Log.