Problem with members
 

Hi I recently updated to 4.0.2. Opened the forum up a few days ago and my members are coming to the forum again and alot of them are banned and I have no clue why. I made some members again yesterday and again today they look like they are banned!! Anyboday can help me I would really appreciate it.

Thank you

Check your usergroup settings and make sure you don't have it set as a banned group.

I had that issue when they were in the CMS page(content .php) and they had no permission to view that area.
change like this
https://vborg.vbsupport.ru/showthread.php?t=238841

Hi Lynne they are not set as a banned group. my problem is my members alot of them have a usergroup coppa . i change them back to members and then I see them again as coppa. then they complain that they are banned.

If they are getting moved from Registered Users to COPPA for no apparent reason, then you have a modification doing this and you should disable your mods and figure out which one is doing this.

Hi i disabled my mods only have a few and the same thing is happening!

Do you have any promotions? Is the move showing up in the Control Panel - it should, so what does it say there?

Hi no i dont have any promotions. in the acp my members that were members show up as coppa and they complain in the shoutbox that they have been banned. I have to in the acp all day to keep changing them to being members!!!!

Well, this doesn't just naturally happen. Something is doing it and it should be in the Control Panel Log.