Unlicensed Not update here

[rafael9258]

I'm showing up as unlicensed here but I fixed the problem At vb.com and it doesn't
updated here.
what can i do to fix the problem here ?

Thanks,

suaking.com

[Paul M]

Have you taken note of all the message ?

The update of your account can take up to one hour.

Also ;

To protect our customers privacy you will also need to Opt-In to license validation for all Support Sites. You must authorise vBulletin.org in order to validate your license status here. Make sure to set the permission to allow vBulletin.org to validate your status.

[Roms]

rafael9258,

We ask you to please click here (vB-Germany users click here, vB-Chinese users click here) and enter your email address. You will need to use your customer number and password (which will be in the email you got when you paid for your license) to access that page. Please note that your email is case sensitive.

[rafael9258]

Hi @ all

This is the most important second website for the vbulletin users. please, try to fix this matter; I've done everything you say and nothing changed
I don't remember if I registered here with the same email that I registered in vb.com

Thanks,

Rafael

suaking.com

[Knippschild]

Did you put your email address in the "priority support" list?

[Paul M]

Originally Posted by rafael9258

This is the most important second website for the vbulletin users. please, try to fix this matter; I've done everything you say and nothing changed
I don't remember if I registered here with the same email that I registered in vb.com

There is nothing we can do, we have no access to your account, or details, with Jelsoft.

How can you be sure you have done everything when you can't remember if you used the same e-mail address, that's a contradiction. You must make sure you have taken all the required steps.

[rafael9258]

Originally Posted by Knippschild

Did you put your email address in the "priority support" list?

yes I did it, the problem is that i do not know if it is the same email that i'm using here
how do i know the email that i'm using here.


thanks,

suaking.com

Originally Posted by Paul M

There is nothing we can do, we have no access to your account, or details, with Jelsoft.

How can you be sure you have done everything when you can't remember if you used the same e-mail address, that's a contradiction. You must make sure you have taken all the required steps.

this is happening because i did change my email more than 5 times in vb.com and the system automatically block you when you do so, i do not have any problem at vb.com
it is here my problem.

thanks,

suaking

[Dan]

You will need to go to the priority support form and make sure this box in the screenshot below is checked.

[rafael9258]

Originally Posted by Dan

You will need to go to the priority support form and make sure this box in the screenshot below is checked.

I did that, I registered there with this email {newyorkint@yahoo.com
can you check if I registered this one here also.

Thanks,

suaking.com

[Dan]

Goto your usercp here and click on the email button on the left side it will tell you what email you registered here with.