I called the phone number and got the answering service. All they can do is have someone reply by email within 24 hours. I emailed twice last week (support and sales) and didn't get any response to either email.
I understand the issues, but it really shouldn't be so hard for a customer who needs to buy an additional license to have to jump through so many hoops. If it wasn't for this site, I'd of thought vB was out of business.
There has only been one phone call today and it wasn't about this. In fact, they called before hours and I have sent an email back to them asking what the call was about since no message was left.