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Another vb.com question

I wrote both vb support and sales last week trying to gain access and to purchase an additional license and I have not received a reply.

Does anyone know if they have a phone number to call so I can purchase a new license over the phone?

<a href="http://www.vbulletin.com/forum/showthread.php?t=82905" target="_blank">http://www.vbulletin.com/forum/showthread.php?t=82905</a>

The toll free number for US/Canada is 1-877-326-6444, see http://www.vbulletin.com/forum/showthread.php?t=82878 for full details.

Thank you for the phone number and the links you posted.

The links are appreciated, but they don't work. Well, at least they don't work for those of us who can't get in to vB. This has been a tremendously frustrating experience.

Quote:

Originally Posted by Steve Machol @ vB.com

--------------------------------------------------------------------------------

We are pleased to announce two new additions to the services offered by Jelsoft.

Telephone Sales

We now have a toll-free number (in the U.S. and Canada) for pre-sales questions relating to vBulletin. This number is 1-877-326-6444 and is available from 9am to 5pm PST (GMT - 8), Monday to Friday. Please note that this is for pre-sales questions only, and we are unable to offer any technical assistance via this telephone number.

Premium Telephone Support

In addition to the free support options we provide to all customers (via the forums and the official support system), we have now put together a premium support option that includes toll-free (in the U.S.) telephone support. By purchasing a vBulletin telephone support contract, you will
be able to speak to a Jelsoft representative about any technical issue relating to your vBulletin installation(s). This toll-free technical support number is available from 9am to 5pm PST (GMT - 8), Monday to Friday.

This premium telephone support options are available in the following packages:
Premium Telephone Support - 12 Months (+$300)
Premium Telephone Support - 6 Months (+$180)
Premium Telephone Support - 1 Month (+$60)
If you are an existing vBulletin customer, and would like to purchase asupport contract, please visit the members area order form:

http://www.vbulletin.com/members/order.php

We are pleased to finally be able to offer these new telephone services in addition to our existing online technical support and contact options. Jelsoft is dedicated to supporting our customers.

I called the phone number and got the answering service. All they can do is have someone reply by email within 24 hours. I emailed twice last week (support and sales) and didn't get any response to either email.

I understand the issues, but it really shouldn't be so hard for a customer who needs to buy an additional license to have to jump through so many hoops. If it wasn't for this site, I'd of thought vB was out of business.

If you buy the license through the normal online form, using your existing e-mail address, they will both show up under the same customer login.

Quote:

Originally Posted by Bruce Brown

There has only been one phone call today and it wasn't about this. In fact, they called before hours and I have sent an email back to them asking what the call was about since no message was left.

Actually, I found his call. It was closed by the operator and never forwarded to me even though I have been available all day. I have sent you a contact email.

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