Go Back   vb.org Archive > vBulletin 3 Discussion > vB3 General Discussions
Reload this Page All members getting "Account Locked out" including admins. Unable to login
FAQ Community Calendar Today's Posts Search

Reply
 
Thread Tools Display Modes
  #1  
Old 06-18-2013, 07:38 PM
K12-Blue K12-Blue is offline
 
Join Date: Jul 2009
Posts: 5
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default All members getting "Account Locked out" including admins. Unable to login
Help.

All users are getting locked out including the forum admins and Moderators.
I've tried to reset the pass and received an email saying that someone at IP 10.216.1.70 has tried more that 5 times.

I dont know anything about websites. I simply use all the installed software and modules.

Help is appreciated.

Tanks.
Regards

Pedro Bessa

P.S. vBulletin® Version 3.8.3 with vBadvanced CMPS v3.2.0
Reply With Quote
  #2  
Old 06-18-2013, 07:39 PM
exel exel is offline
 
Join Date: Jan 2008
Location: Southern California
Posts: 161
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Could be a spam bot trying to crack accounts like they did on here.
As long as your staff members have good passwords, you should be fine.

I guess just wait it out?
Reply With Quote
  #3  
Old 06-18-2013, 07:43 PM
K12-Blue K12-Blue is offline
 
Join Date: Jul 2009
Posts: 5
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Lets hope so.
I did a backup last week of the website files and also made a backup of the database (.sql) via the admin - Backup menu.
Does that help in case this takes a while?
Reply With Quote
  #4  
Old 06-18-2013, 07:53 PM
Zachery's Avatar
Zachery Zachery is offline
 
Join Date: Jul 2002
Location: Ontario, Canada
Posts: 11,440
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Do you have a load balancer? That is an internal ip, it sounds like its being reported wrong to vBulletin.

You need to talk to your webhost about fixing the load balancer to report the right ip address.

Additionally, you should upgrade to 3.8.7 for security and bug fix reasons.
Reply With Quote
  #5  
Old 06-18-2013, 07:54 PM
K12-Blue K12-Blue is offline
 
Join Date: Jul 2009
Posts: 5
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by Zachery View Post
Do you have a load balancer? That is an internal ip, it sounds like its being reported wrong to vBulletin.

You need to talk to your webhost about fixing the load balancer to report the right ip address.

Additionally, you should upgrade to 3.8.7 for security and bug fix reasons.
I don't know how to upgrade...

I will call the service provider...
Reply With Quote
  #6  
Old 06-20-2013, 07:44 AM
K12-Blue K12-Blue is offline
 
Join Date: Jul 2009
Posts: 5
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
I've found out what is wrong.
The website is not recognizing the correct IP form the clients.

Problem with the server that manages the website or something else?

regards
Attached Images
File Type: jpg ScreenHunter_22 Jun. 20 09.44.jpg (70.7 KB, 0 views)
Reply With Quote
  #7  
Old 06-20-2013, 03:38 PM
exel exel is offline
 
Join Date: Jan 2008
Location: Southern California
Posts: 161
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Do you happen to know if you're running nginx on your server?
Reply With Quote
  #8  
Old 06-20-2013, 03:52 PM
Lynne's Avatar
Lynne Lynne is offline
 
Join Date: Sep 2004
Location: California/Idaho
Posts: 41,180
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
That is a problem on your server. You need to talk to your host about it.
Reply With Quote
  #9  
Old 06-21-2013, 06:37 AM
K12-Blue K12-Blue is offline
 
Join Date: Jul 2009
Posts: 5
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Hi,
I'm changing to a different provider.
Enough is enough.
I've had many problem over this last few years especially with the website not able to connect to the database, because the DB server was not available.

Lets see how it works with this new provider.

Regards
Reply With Quote
  #10  
Old 06-21-2013, 03:32 PM
exel exel is offline
 
Join Date: Jan 2008
Location: Southern California
Posts: 161
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by K12-Blue View Post
Hi,
I'm changing to a different provider.
Enough is enough.
I've had many problem over this last few years especially with the website not able to connect to the database, because the DB server was not available.

Lets see how it works with this new provider.

Regards
Sounds like you're using shared hosting.

Consider getting a VPS, at least.
Reply With Quote
Reply

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 08:52 PM.

Contact Us - Archive - Top

Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2025, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.03951 seconds
  • Memory Usage 2,268KB
  • Queries Executed 14 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (1)ad_showthread_firstpost
  • (1)ad_showthread_firstpost_sig
  • (1)ad_showthread_firstpost_start
  • (2)bbcode_quote
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)navbar
  • (3)navbar_link
  • (120)option
  • (10)post_thanks_box
  • (10)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (10)post_thanks_postbit_info
  • (10)postbit
  • (1)postbit_attachment
  • (10)postbit_onlinestatus
  • (10)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 
Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_postinfo_query
  • fetch_postinfo
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • postbit_attachment
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete