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LAM - Dispute Resolution Details »»
LAM - Dispute Resolution
Version: 4.1.4.1, by mawby mawby is offline
Developer Last Online: Jul 2020 Show Printable Version Email this Page

Category: New Posting Features - Version: 4.1.4 Rating:
Released: 10-22-2010 Last Update: 07-18-2011 Installs: 73
DB Changes Uses Plugins Template Edits
Re-useable Code Translations  
No support by the author.

This product will allow you to configure a forum so that only a thread creator, their nominated list of disputed members, and moderators are able to reply to the thread. When a dispute thread is created a PM will be sent to all those involved in the dispute.

On my site we have a lot of people selling items, and occasionally something goes wrong during the process. Before we had this product a member would post up about their problem and it became a free-for-all with 'friends' of both sides posting up slating the other side for being wrong and generally turning into a slanging match until the thread eventually got locked. Now, thanks to this product, only those actually involved in the dispute can reply. This has resulted in almost all of our disputes being resolved in a way where both sides are happy.

As of version 4.0.8.1 it is now possible to configure this product to run in "Private Dispute" mode. This extends the normal functionality described above to also prevent those not in the dispute from being able to view the contents of the thread. They can still see it exists but any thread preview text, or opening the thread itself, will show a "You are not authorised to participate in this dispute" message.

As of version 4.0.8.2 it is now possible to configure this product to run in "Extra Privacy" mode. This extends the "Private Dispute" functionality described above to also prevent those not in the dispute from being able to see the thread exists. With this setting enabled dispute threads will not be shown when browsing a forum if the user is not the thread creator, on the disputed list, or a moderator.

As of version 4.1.3.0 it is now possible to make entering the disputed user names optional via the "Optional Disputes" setting. You can also enable the dispute functionality on all forums by enabling the "Globally Enabled" setting.

As of version 4.1.4.0 it is now possible for the thread creator, or a moderator, to edit the threads dispute list by performing an advanced edit on any post in the thread which they have permission to edit. Upgrade instructions for this version can be found here.

As of version 4.1.4.1 it is now possible to create a dispute against a single user group by enabling the "Enable Usergroups" setting. This will allow anyone in the user group to participate in the dispute, as well as anyone on the normal dispute list. PM notifications won't be sent to the user group. This version also fixes several bugs with the Private Dispute option where searches would still show a dispute thread even if the user wasn't allowed to participate in the dispute.

Tapatalk Users - Please see this important note about Tapatalk support.

Installation
  1. Download the attached .xml file
    product-LAM_DisputeResolution.xml
  2. Install the product
    AdminCP -> Plugins & Products -> Add/Import Product -> Import Product

Configuration

You need configure which forums you want this product to run in, or globally enable it to run in all forums. You can also specify if creating a "dispute" thread in a dispute forum is optional. There is a setting that lets you override who the notification PM is sent from should you prefer it to come from an admin account rather than the user's account. And finally there are the privacy and user group options as detailed above.



Example

When creating or advanced editing a thread in a disputes forum there is now an additional row where the user can edit the user names (and user group if enabled) of those they are disputing...



When the thread is created (or advanced edited) a PM is sent to those involved in the dispute (only newly disputed members are PMd when editing a thread)...



When the thread is viewed it shows at the top who the dispute is between...



An error will be shown if; the thread creator forgets to enter any names and the "Optional Disputes" option is set to No...



the thread creator enters an unrecognised name...



or someone not in the disputed list tries to reply to the thread...




Version History

4.1.4.1 - Added user group option. Stopped threads showing in searches when Private Disputes is enabled. Stopped sending PMs to users already on the disputes list when editing a thread. (2011/07/19)
4.1.4.0 - Added the disputed users to the advanced edit screen & removed the admin option (2011/07/05)
4.1.3.0 - Added optional disputes, global enable and prevented the admin option appearing in non-disputes forums (2011/05/01)
4.1.2.0 - Fixed an SQL error if the admin option was accessed in a forum that didn't have disputes turned on (2011/03/25)
4.0.8.3 - Added auto-suggest to the user names field (2010/11/01)
4.0.8.2 - Added Extra Privacy mode (2010/10/24)
4.0.8.1 - Added Private Dispute mode (2010/10/23)
4.0.8.0 - Initial release (2010/10/23)


Credits

Although I've written this product for vB 4 the original idea came from the Private Debates product written by beebi.

The code to not send PMd to users already on the disputes list when edited a thread was contributed by CheeSie

Download Now

File Type: xml product-LAM_DisputeResolution.xml (36.4 KB, 184 views)

Screenshots

File Type: png UserPM.png (40.5 KB, 0 views)
File Type: png ShowThread.png (37.9 KB, 0 views)
File Type: png ErrorNoNames.png (5.1 KB, 0 views)
File Type: png ErrorNoAccount.png (5.0 KB, 0 views)
File Type: png ErrorNotAuthed.png (16.2 KB, 0 views)
File Type: png 1 - AdminCP.png (88.0 KB, 0 views)
File Type: png 2 - NewThread.png (22.0 KB, 0 views)

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #32  
Old 03-24-2011, 01:17 PM
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morrow morrow is offline
 
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Not sure how I missed this one. Are you still taking requests to make modification to this mod?
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  #33  
Old 03-24-2011, 08:05 PM
mawby mawby is offline
 
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Quote:
Originally Posted by venom2124 View Post
Any help to get this working would be great.
I have no idea why it wouldn't appear. Not the most helpful option but can you try installing it again?

Quote:
Originally Posted by morrow View Post
Not sure how I missed this one. Are you still taking requests to make modification to this mod?
Go for it. I can't promise anything soon due to my work at the moment but I'm always happy to try and make the product better.
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  #34  
Old 03-24-2011, 08:27 PM
venom2124 venom2124 is offline
 
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Quote:
Originally Posted by mawby View Post
I have no idea why it wouldn't appear. Not the most helpful option but can you try installing it again?

Go for it. I can't promise anything soon due to my work at the moment but I'm always happy to try and make the product better.
Tried reinstalling it a couple of times. I see the mod in the options menu, just not there to enable it if the forum manager.
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  #35  
Old 03-25-2011, 09:04 AM
mawby mawby is offline
 
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Quote:
Originally Posted by BadgerDog View Post
For clarity, the option to edit the dispute resolution from the Administrative drop down is appearing in ALL forums, not just ones where the mod is turned ON for. Also, if someone tries to use that option being displayed on a thread that WAS NOT created with your mod installed, it crashes with an SQL error.
I've updated the product - both of these problems should be fixed.

The admin option still appears for all forums but if it's selected on a forum that doesn't have disputes turned on the user will get a friendly error message instead of an SQL error. When I get a bit more time I'll try and stop the menu option appearing at all when in a non-disputes forum.

Let me know if there are any more problem.
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  #36  
Old 03-25-2011, 10:19 AM
BadgerDog BadgerDog is offline
 
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Quote:
Originally Posted by mawby View Post
Let me know if there are any more problem.
Thank you ... :up:

Will advise as an edit to this thread when I have a chance to test it today ..

Regards,
Doug

Edit: no more SQL error ... now get a message that says "Invalid Action Specified .... thanks ...
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  #37  
Old 03-25-2011, 03:25 PM
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morrow morrow is offline
 
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Quote:
Originally Posted by mawby View Post
I have no idea why it wouldn't appear. Not the most helpful option but can you try installing it again?

Go for it. I can't promise anything soon due to my work at the moment but I'm always happy to try and make the product better.
Ok Great!

1. I'd like to be able to enable this in any forum however, when enabling in a forum, you MUST enter user names otherwise it won't allow you to post.

I'd like to simply add the usernames but only if I want to add them. The way it's currently set up, one has to ideally create a new forum.

2. The ability to simply enable this in all forums and/or by forum ID's rather than having to go into each forum and ticking the button would of course be a great option.

3. Now this one would really be cool... How about an option whereas you can input the users you DON'T want to see your new thread... For instance... UserA creates a new thread and doesn't want USER C, USER T and/or USERY to be able to read it and/or reply to it. However, ALL other users can do what the rules apply to.

That's about it. If you can do this great, if not, no big deal. I think 1 and 2 are more important than 3 at the moment.
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  #38  
Old 03-25-2011, 10:24 PM
venom2124 venom2124 is offline
 
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Looks like the update has fixed the issue. Thanks.
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  #39  
Old 03-26-2011, 08:12 AM
mawby mawby is offline
 
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Quote:
Originally Posted by venom2124 View Post
Looks like the update has fixed the issue. Thanks.
Although I'm glad it's working... that's impossible. The changes I made would have had no affect on the AdminCP side of things. But if it's working let's not worry about that.
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  #40  
Old 04-04-2011, 01:26 AM
Sforums Sforums is offline
 
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Great stuff, love it.
However, today I doscovered serious problem:

Dispute thread was initiated and all of a sudden member who is not involved in dispute posted. His post came from mobile phone. At my forum we use tapatalk (https://vborg.vbsupport.ru/showthrea...light=tapatalk). I checked all permissions, used my forum testing ID and always received message that I can't get access to disputed thread, which is the way it should be. There must be some kind of conflict between these 2 mods, would you please look into it?
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  #41  
Old 04-04-2011, 07:40 AM
Sforums Sforums is offline
 
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Installed and rated, good stuff.

It would be nice to have an option to mark thread as "Dispute Resolved". Any ideas how to do this?
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