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LAM - Dispute Resolution Details »»
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This product will allow you to configure a forum so that only a thread creator, their nominated list of disputed members, and moderators are able to reply to the thread. When a dispute thread is created a PM will be sent to all those involved in the dispute.
On my site we have a lot of people selling items, and occasionally something goes wrong during the process. Before we had this product a member would post up about their problem and it became a free-for-all with 'friends' of both sides posting up slating the other side for being wrong and generally turning into a slanging match until the thread eventually got locked. Now, thanks to this product, only those actually involved in the dispute can reply. This has resulted in almost all of our disputes being resolved in a way where both sides are happy. As of version 4.0.8.1 it is now possible to configure this product to run in "Private Dispute" mode. This extends the normal functionality described above to also prevent those not in the dispute from being able to view the contents of the thread. They can still see it exists but any thread preview text, or opening the thread itself, will show a "You are not authorised to participate in this dispute" message. As of version 4.0.8.2 it is now possible to configure this product to run in "Extra Privacy" mode. This extends the "Private Dispute" functionality described above to also prevent those not in the dispute from being able to see the thread exists. With this setting enabled dispute threads will not be shown when browsing a forum if the user is not the thread creator, on the disputed list, or a moderator. As of version 4.1.3.0 it is now possible to make entering the disputed user names optional via the "Optional Disputes" setting. You can also enable the dispute functionality on all forums by enabling the "Globally Enabled" setting. As of version 4.1.4.0 it is now possible for the thread creator, or a moderator, to edit the threads dispute list by performing an advanced edit on any post in the thread which they have permission to edit. Upgrade instructions for this version can be found here. As of version 4.1.4.1 it is now possible to create a dispute against a single user group by enabling the "Enable Usergroups" setting. This will allow anyone in the user group to participate in the dispute, as well as anyone on the normal dispute list. PM notifications won't be sent to the user group. This version also fixes several bugs with the Private Dispute option where searches would still show a dispute thread even if the user wasn't allowed to participate in the dispute. Tapatalk Users - Please see this important note about Tapatalk support. Installation
Configuration You need configure which forums you want this product to run in, or globally enable it to run in all forums. You can also specify if creating a "dispute" thread in a dispute forum is optional. There is a setting that lets you override who the notification PM is sent from should you prefer it to come from an admin account rather than the user's account. And finally there are the privacy and user group options as detailed above. Example When creating or advanced editing a thread in a disputes forum there is now an additional row where the user can edit the user names (and user group if enabled) of those they are disputing... When the thread is created (or advanced edited) a PM is sent to those involved in the dispute (only newly disputed members are PMd when editing a thread)... When the thread is viewed it shows at the top who the dispute is between... An error will be shown if; the thread creator forgets to enter any names and the "Optional Disputes" option is set to No... the thread creator enters an unrecognised name... or someone not in the disputed list tries to reply to the thread... Version History 4.1.4.1 - Added user group option. Stopped threads showing in searches when Private Disputes is enabled. Stopped sending PMs to users already on the disputes list when editing a thread. (2011/07/19) 4.1.4.0 - Added the disputed users to the advanced edit screen & removed the admin option (2011/07/05) 4.1.3.0 - Added optional disputes, global enable and prevented the admin option appearing in non-disputes forums (2011/05/01) 4.1.2.0 - Fixed an SQL error if the admin option was accessed in a forum that didn't have disputes turned on (2011/03/25) 4.0.8.3 - Added auto-suggest to the user names field (2010/11/01) 4.0.8.2 - Added Extra Privacy mode (2010/10/24) 4.0.8.1 - Added Private Dispute mode (2010/10/23) 4.0.8.0 - Initial release (2010/10/23) Credits Although I've written this product for vB 4 the original idea came from the Private Debates product written by beebi. The code to not send PMd to users already on the disputes list when edited a thread was contributed by CheeSie Download Now
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#2
10-23-2010, 08:54 AM
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Tagged this till i get home,Could be a great mod for us at the PGL,Thanks!
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#3
10-23-2010, 09:57 AM
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Hmmm....I can see uses for this beyond just dispute resolution. For instance...allowing forums which run RPG's to have private threads between the game master and one or more of the players, rather than trying to co-ordinate things through PM's.
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#4
10-23-2010, 10:07 AM
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If anyone has any ideas of changes needed to make this product usable for anything other than dispute resolution, let me know and I'll try and incorporate it into the product.
It's already full phrased so it wouldn't take much effort to make this product appear like a basic ticketing system or private debates, etc.
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#6
10-23-2010, 01:36 PM
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Could you make it where only those involved in the dispute could read the thread? Would be an awesome feature for our WoW server, to let a player know when their donation has been processed and their in-game item is in the mailbox.
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#7
10-23-2010, 02:59 PM
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Quote:
A new setting is available... If enabled and a user not in the dispute hovers over the thread, the preview text is changed to... And if the user tries to view the thread anyway, they'll get the error... I wont be running this product in "Private" mode on my site so I'll be relying on feedback to let me know if there are any problems with it.
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#9
10-23-2010, 06:17 PM
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