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ricardoNJ · #1 09-20-2009, 02:28 AM

Hi, an user -very important user- of my forum cant found the forum. This person use Mozilla, IE and other browser, and use two different pc but he can't found my forum: http://arteforos.com/ in the internet. This user live in Argentina. I don't know what can I do.

Can you help me please?

PhilipAlv · #2 09-20-2009, 03:58 AM

possible that his isp is blocking the site for some reason.is he behind a firewall ?

Dismounted · #3 09-20-2009, 05:32 AM

Can the user access the site via another ISP? (Maybe through a friend's PC.)

ricardoNJ · #4 09-20-2009, 03:03 PM

Well, she's using a normal pc and laptop and she cant found the forum in both computers.
When I told her that desactive her firewall nothing happened.

tafreeh · #5 09-20-2009, 04:27 PM

ask her to try it through online proxy

Marco van Herwaarden · #6 09-21-2009, 07:46 AM

Start by asking her to do a ping to your forum and check the reported IP. This sounds like a DNS problem, most likely caused by her ISP.

She could try using http://www.opendns.com/

ricardoNJ · #7 09-27-2009, 05:28 AM

Thank you guys she formatted her computer and everything is ok!

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