Damn phone company

[assassingod]

My stupid phone company 'accidently' cut my phone-line when I requested an old one to be cut, so now I cannot connect to the internet in my room - I have to use my mums work laptop (Which I wont be using very often)

So this is just a quick notice that I may not be online for a few days.

So, if im lucky see you all soon, if not, seeyah in a week :disappointed:

Now I am going to use the main phone to shout at my phone company - bye all

[filburt1]

Broadband!

(unless you had DSL)

[MaDCaT75]

Lousy punks

[Brad]

I am the phone companys +++++..they wont fix my lines, and I cant get internet access any other way (well theres satlite, hopefully getting that soon). Meh at least I dont have to pay for the isp I use

[Xenon]

it's nice to see everywhere in the world, the phone companys act very similar

[assassingod]

@filburt:
I am on broadband but as you said its DSL (I can only receive that since cable/satalitte isnt in our area)

It hasn't been fixed yet They said a week but thats a ridiculous time to wait, it can be done in a day or so.

[Logician]

guys don't complain and appreciate your phone companies. A few months ago, 70 million people in my country lost internet connection because of our "beloved" phone company. And they couldn't fix it for more than a month either..

[Chris M]

Today at 08:07 AM assassingod said this in Post #6
@filburt:
I am on broadband but as you said its DSL (I can only receive that since cable/satalitte isnt in our area)

It hasn't been fixed yet They said a week but thats a ridiculous time to wait, it can be done in a day or so.

Steve you obviously don't understand...

The work may only take a few hours, but remember they are a Phone Company, and therefore have more than just you to provide a service to...

You asked for a line to be cut, and they cut the wrong one - They had to schedule the time to do that line cutting, and let me assure you that if there is one thing that Phone Companies do not have, it is alot of time...

Now you say a week is a ridiculous time to wait - That is probably the earliest they can fit you in without causing themselves serious problems - You of all people should understand that things take time, and just because you click your fingers doesn't make it happen...

Take coding for example - Imagine you are the head of a forum-software company, i.e. Jelsoft, and vBulletin is your product - Imagine if a fault is found in your code due to a faulty download or a corrupted .zip file - With the amount of other customers that you have, lets say that there are 10,000 customers - About 200 need urgent support, as they have corrupted something, or they experience similar problems to yours or whatever - For someone to come along and exclaim that it is outrageous that it will take 5 hours to fix, when you know it could be done in 10 minutes, is going to cause you grief - Should you drop the other 200 people who need support, just to solve the problem of one person? Or should the other 199 people along with this arrogant customer be told a rough estimate of when they can be helped, while you work through each customer's problems?

Now take that from the point of view of a Phone company - They have hundreds of thousands of customers other than you, and I am sure they have many thousands of problems to deal with in a week - Is it realistic for you to rant and rave about your phone line being cut when there could be other people out there who have had their phone lines down for a week already, or even a month?

Think steve - I think they are being as reasonable as they can be...

Satan

[assassingod]

I understand that, but its the lies they come out with. They PROMISED (key word) that after 30 mins after calling me, they would reconnect the line, and ring me. That was 2 hours ago, and nothin yet. I could have been doing much more things than sitting by a modem and a phone waiting. Also, they cut the one I requested, but they also cut mine, which is annoying.

I can appreciated that they are the number 1 nationwide phone company and are far to busy to help one person, but I wouldnt of minded a quick call where they could of said "Sorry but we cannot connect the line for a few days or so"
I also wouldnt of been this mad if this was a first time mistake by them, but its not. They have been the same when they were my ISP, they put me on a special number to connect to, but they didnt say that this number would interrupt my connection, or not dial propperly (They put me on since I was apparantly 'abusing' their connection package - which i wasnt)

and the fact that because of their mistake, I have to suffer.

[Chris M]

Today at 12:01 PM assassingod said this in Post #9
I understand that, but its the lies they come out with. They PROMISED (key word) that after 30 mins after calling me, they would reconnect the line, and ring me. That was 2 hours ago, and nothin yet. I could have been doing much more things than sitting by a modem and a phone waiting. Also, they cut the one I requested, but they also cut mine, which is annoying.

I can appreciated that they are the number 1 nationwide phone company and are far to busy to help one person, but I wouldnt of minded a quick call where they could of said "Sorry but we cannot connect the line for a few days or so"
I also wouldnt of been this mad if this was a first time mistake by them, but its not. They have been the same when they were my ISP, they put me on a special number to connect to, but they didnt say that this number would interrupt my connection, or not dial propperly (They put me on since I was apparantly 'abusing' their connection package - which i wasnt)

and the fact that because of their mistake, I have to suffer.

And you obviously did not pay any attention to what I said did you

I understand that, but its the lies they come out with. They PROMISED (key word) that after 30 mins after calling me, they would reconnect the line, and ring me. That was 2 hours ago, and nothin yet. I could have been doing much more things than sitting by a modem and a phone waiting.

Who promised you? The head of BT (which I presume is the company who you mean), or some person who works in the Customer service department? Because if it is the latter, then you take what they say with a pinch of salt stevie

They cannot promise squat - They only said that as it is what they were told by another department...

Also, they cut the one I requested, but they also cut mine, which is annoying.

Human error is the one thing about a business that can never be solved - People make mistakes, and I am sure they are trying their hardest to rectify it...

I can appreciated that they are the number 1 nationwide phone company and are far to busy to help one person, but I wouldnt of minded a quick call where they could of said "Sorry but we cannot connect the line for a few days or so"

You've hit the nail on the head - "and are far to busy to help one person" - They have possibly thousands, heck, even hundreds of thousands of people with problems or questions or rants every day, and what you don't seem to realise is that no matter how small a 2 minute conversation seems to you, that is still 2 minutes out of some person's schedule, who is probably so over-stressed and has worked constantly since they started today, and those 2 minutes in which they call you could have been spent working on other problems which are far more important than your own...

I also wouldnt of been this mad if this was a first time mistake by them, but its not. They have been the same when they were my ISP, they put me on a special number to connect to, but they didnt say that this number would interrupt my connection, or not dial propperly (They put me on since I was apparantly 'abusing' their connection package - which i wasnt)

Again - People make mistakes - We are never perfect, no matter how much someone wants to believe they are...

You cannot take that as an example steve - BT is a massive company, divided into sub-companies and departments, and one department or sub-company's faults cannot be blamed on another's...

BT's internet department are only involved with the Technical department via the fact that they are owned by the same company - You cannot hold a technician responsible for the faults caused by the Internet department and how they treated you...

and the fact that because of their mistake, I have to suffer.

Noone is denying that BT should fix it, or that they are at fault - You are just being a bit too selfish to expect it to be done immediately, and to take the word of someone who works on the telephones - They have no control over BT or it's actions, and can only go by what their procedure tells them, which is to estimate a time based on what a department tells them - If a crisis appears and half of London's telephone system goes down, then obviously your estimate will go out of the window...

Satan