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password recovery loop · **Released**: 06-10-2003

I have a strange problem on my site. It doesn't happen to me when I use the recovery procedure from my test user accounts but I get tons of e-mails from members who say that when they submit the form, it tells them their e-mail address is invalid and returns them to the recovery form again. I have verified many many times that the e-mail address in their memberfiles is valid but they are still receiving that message.

any ideas why that is happening to people?

filburt1 · #2 06-10-2003, 07:46 PM

Case-sensitivity? Extra leading or trailing spaces?

Or, best yet, are they entering in their actual e-mail addresses? Remember, users can be stupid

drives fast · #3 06-10-2003, 09:38 PM

true....I must keep reminding myself of that

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