Need support ticket product for 3.8

[ka99]

Hi

I'm looking for a working support ticket system that works with 3.8

found microsupport but there is a problem with the encoding when it sends email to users

also helpcenter didnt work as the product isnt creating the required tables

TIA.

[Paul M]

Dont know of any, but I fixed your title for you.

[ka99]

Originally Posted by Paul M

Dont know of any, but I fixed your title for you.

Thanks Paul

[paradoxG(r)eek]

What problem did you found with encoding in emails?
I was using it with Greek characters and it was working fine.

As per your question I don't remember to have seen any other support mod. It was one from the late Lionel but its 2 years now that he past away and the mod was commercial.

[ka99]

Originally Posted by paradoxG(r)eek

What problem did you found with encoding in emails?
I was using it with Greek characters and it was working fine.

As per your question I don't remember to have seen any other support mod. It was one from the late Lionel but its 2 years now that he past away and the mod was commercial.

Hi

the product was installed and working, except for the emails which comes strange characters

my forum encoding is windows-1256 (arabic)

Thank you

[paradoxG(r)eek]

Can you send me the php file to check it?
The mod is mine but didn't found it here to download and I'm not sure if I've somewhere the vb3 version. I found only the vB4 version.

Edited: Never thought that I had coded so many mods for vB3. Searching to find microsupport I found mods that I've totally forgot them like vbJournal, vbSuggestions, vbTravel etc.

Are you sure that the mod's name is microSupport? Usualy for vB3 I was naming my mods with vB prefix eg vbMates, vbJournal etc. I used micro as prefix in my vB4 mods.

[ka99]

Originally Posted by paradoxG(r)eek

Can you send me the php file to check it?
The mod is mine but didn't found it here to download and I'm not sure if I've somewhere the vb3 version. I found only the vB4 version.

Edited: Never thought that I had coded so many mods for vB3. Searching to find microsupport I found mods that I've totally forgot them like vbJournal, vbSuggestions, vbTravel etc.

Are you sure that the mod's name is microSupport? Usualy for vB3 I was naming my mods with vB prefix eg vbMates, vbJournal etc. I used micro as prefix in my vB4 mods.

not sure if its yours or not, I believe prefix doesnt start with vb

I'll double check as I downloaded and tried different ticket systems

Thank you.

[paradoxG(r)eek]

Originally Posted by ka99

not sure if its yours or not

It's mine 100%. Actually the prefix "micro" comes from my first username here microHellas

[ka99]

Originally Posted by paradoxG(r)eek

It's mine 100%. Actually the prefix "micro" comes from my first username here microHellas

Ok, here is the file attached, someone translated it and posted it in a forum, I cant find the original one but I'll try to search for it if needed

Thanks a lot

[paradoxG(r)eek]

Unzip this file and upload support.php to your installation.
Let me know if it works.

Also can you tell me what is this site http://www.nabdh-alm3ani.net/ Have you downloaded it from there?