The Arcive of Official vBulletin Modifications Site.It is not a VB3 engine, just a parsed copy! |
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Hosting Issues
Hi,
New to this forum, looking for input on hosting. First, the situation... We've been with our current host for about 2 years and for the most part, good service. Prompt answers to support questions and a good attitude towards the odd stupid ticket on my part. (yes, limited IT skills) However since the end of August, a) our site went down one Sunday without warning, and b) we've been unable to send out emails twice. Explanation for the site going offline was... "It was a database table crash and I've repaired it for you. We had restarted the server due to some technical issues." I understand routine maintenance done on weekends with possible scheduled downtime. What I don't understand is routine maintenance that apparently involves an unexpected server restart... am I missing something here? The blacklisting of our IP twice is the more irritating issue. The August block was pretty much all networks as per Spamhaus, and that one was resolved more or less within 72 hours. The recent one earlier this week was Hotmail and Att.net; Hotmail resolved within the usual 48 hours, Att.net has been blocking our IP since last Sunday. Responses to my questions are: Quote:
Is this merely par for the course? I don't want to consider another host if this is normal, just don't like the feeling that we're being screwed. We already pay this host $50.00/month, and I have no motivation to get into VSP concerns. Again, limited IT skills. Any thoughts welcome. |
#2
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The fact that your IP was/has been blacklisted would be reason enough for me to move host already.
I would just move to a more reliable hosting company whenever you can, that will save yourself a lot of trouble in the future. DigitalOcean and Linode are 2 excellent VPS hosting companies which are probably cheaper as well. If that's really no option then there's not a lot you can do about it because you are simply bound to that hosting company. |
Благодарность от: | ||
RichieBoy67 |
#3
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Well spamhauser seems to blacklist way too many and if that is your only blackilsting I wouldn't worry about it. Hotmail though is a concern.
You can be black listed just for your email server and dns not being set up correctly according to anti spam standards. |
#4
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Quote:
Quote:
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#5
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It depends.
If you have an unmanaged server then the host is not responsible for anything that's installed or misconfigured on your server. If it's a managed server however, they have a lot more responsibility. |
#6
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Well it depends on your host really but I do not believe most will set up your dns like that.
Check using the tool here. http://mxtoolbox.com/SuperTool.aspx If you see the issue then tell your host. If you get blacklisted by Google and Microsoft then you have a bigger problem. |
#7
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Thanks for the link to mxtoolbox. A mailserver test of our IP did in fact error:
Quote:
--------------- Added [DATE]1443972040[/DATE] at [TIME]1443972040[/TIME] --------------- I believe it's managed but would have to double check. |
#8
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Yes, that could absolutely be the issue.
Managed just means that your host takes care of the configuration, etc. I would contact them if I was your and have them fix that. You will need a dedicated IP though and your smtp IP must match. If that is your only blacklist though I would not worry and if that is your only issue reported on mxtools you should be ok. Just fix the Hotmail issue by contacting them and filling out the forms, etc. You will need a privacy page, an opt in, opt out, etc and be sure to have everything all set before you submit the form to them. |
#9
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Will do. Thanks again for the responses, I've been trying to get a handle on how serious this situation is.
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Благодарность от: | ||
RichieBoy67 |
#10
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Besides the blacklisting issue, it's still worrying that your site was offline due to a database crash.
They also mentioned "We had restarted the server due to some technical issues.", I would always expect the host to tell me exactly what was going wrong, not a vague description. |
Благодарность от: | ||
Flibnipktz |
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