Profile pictures / avatars aren't working

[Webdevkirk]

Hello.

Whenever I try to upload a profile picture to my forum, it's not working... It shows as a broken image: http://prntscr.com/2zxjti
This is for all .png/.jpg/.jpeg/.gif images..


Yes, the usergroups are set to "yes can upload profile picture" or "yes can upload an avatar" but the images aren't working..

can someone fix this please?


I've tried contacting vBulletin support, but the support technician I was assigned, isn't replying at all. It's been about 4 days.


Thank you,
Steve

[ozzy47]

Is this in all browsers?
Have you tried on a unmodified default style?
Have you tried with all mods disabled?
What vB version and PHP version are you running?

[Webdevkirk]

Originally Posted by ozzy47

Is this in all browsers?
Have you tried on a unmodified default style?
Have you tried with all mods disabled?
What vB version and PHP version are you running?

Yes its in all browsers
Yes I've tried on a unmodified default style.
Yes I've tried with all mods disabled.
vB 3.8.7

[ozzy47]

Was this working before and suddenly stopped working?

[Webdevkirk]

Originally Posted by ozzy47

Was this working before and suddenly stopped working?

Yes, it was working then it suddenly stopped. I tried uploading it via admincp sometimes they work, sometimes they don't.

I'm not sure why this is actually.

[ozzy47]

What exactly happens when you try to upload an avatar?
Are you trying to upload it via the profile page?
What exactly are you doing and what is the exact problem?
What is in your error_logs (if you don't know where they are, ask your host) at the same time you try to upload the image?
What is the result of Maintenance > Diagnostics > Upload?
Are these stored in the database or filesystem?

[Webdevkirk]

Originally Posted by ozzy47

What exactly happens when you try to upload an avatar?
Are you trying to upload it via the profile page?
What exactly are you doing and what is the exact problem?
What is in your error_logs (if you don't know where they are, ask your host) at the same time you try to upload the image?
What is the result of Maintenance > Diagnostics > Upload?
Are these stored in the database or filesystem?

When I try to upload an avatar, it says "Choose from file" or "upload from url", I've tried both, they show broken.
I'm trying to upload it via usercp (settings)
I'm exactly trying to upload an avatar image/profile picture so I can have a custom avatar, but it shows broken.
These are the results of Maintenance > Diagnostics > Upload:
http://prntscr.com/2zy65s

They are storred in a filesystem, this is the link it's leading to: http://habbtunesforum.net/image.php?...671&type=thumb

and thats very odd

[ozzy47]

Hmmm, I never came across this issue before, but hopefully there is enough info in the thread now, that someone may have a idea.

[Zachery]

Open your config.php file, in something like notepad, or notepad++ make sure there are no characters, or spaces before <?php

White space, or a UTF8 bom (because someone saved it as a UTF8 file, instead of plaintext) causes massive issues.

[Webdevkirk]

Originally Posted by Zachery

Open your config.php file, in something like notepad, or notepad++ make sure there are no characters, or spaces before <?php

White space, or a UTF8 bom (because someone saved it as a UTF8 file, instead of plaintext) causes massive issues.

No, there is none.