Strange Godaddy issue - Unable to reply to posts

[RichieBoy67]

I hope you are all doing good!

A client has multiple Vbulletin sites on both shared and dedicated servers through godaddy. Yesterday on all these sites his members started being unable to reply to posts. They are getting the following - Are they working on something or have they changed something and are others here having this issue?

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thanks,
Rich

[Max Taxable]

I've had no such problems with my two GD hosted boards.

[RichieBoy67]

I just read this but am not sure if it is godaddy.

http://www.vbulletin.com/forum/forum...nnot-be-posted

[itzxmikee]

Posting to an existing thread is fine. Its just when starting a new thread that this problem occurs

[RichieBoy67]

Normally I would suggest something else but if this just started happening on all of your sites at once than it has to be a godaddy issue.

--------------- Added [DATE]1392830804[/DATE] at [TIME]1392830804[/TIME] ---------------

Just a follow up - I believe this is a mod security issue -

[itzxmikee]

Seems to be a lot of us surfacing
http://www.vbulletin.com/forum/forum...nnot-be-posted

And godaddy seems to be the common denominator

[Max Taxable]

I'm still having no such issues.

[RichieBoy67]

My guess is that they updated apache last night. I bet this could be fixed with increasing php fcgi requests in Apache config.

I really did not think they would run these updates though without notification of some kind especially on dedicated servers.

What really drives me nuts though and something I have encountered over and over is they always refuse to admit they caused an issue or the issue is on their end. If someone has 5 sites and has made no changes at all and they all have the exact same odd issue at the same time than it is highly unlikely to be a code issue with the site.

They keep security filters set way to high if simple probes will trigger an issue like this.

--------------- Added 19 Feb 2014 at 12:58 ---------------

Originally Posted by Max Taxable

I'm still having no such issues.

If it is Apache I am pretty sure they roll these updates out slowly so who knows. Also it may depend on your sites as well. If you have really high traffic sites that are likely to go over their limit settings you will likely have issues at some point too unless they fix the issue.

I do hope everyone having this issue has contacted godaddy to complain.

#Update - he has the following packages Max

Economy Virtual Private Hosting Linux
Economy Web Hosting Linux
Economy Web Hosting Linux
Deluxe Web Hosting Linux

I believe they are all effected though I am working on the dedicated to see if I can fix it. I can't do anything though with the shared accounts without root access.

[Max Taxable]

Originally Posted by RichieBoy67

My guess is that they updated apache last night. I bet this could be fixed with increasing php fcgi requests in Apache config.

I really did not think they would run these updates though without notification of some kind especially on dedicated servers.

What really frives me nuts though and something I have encountered over and over is they always refuse to admit they caused an issue or the issue is on their end. If someone has 5 sites and has made no changes at all and they all have the exact same odd issue at the same time than it is highly unlikely to be a code issue with the site.

They keep security filters set way to high if simple probes will trigger an issue like this.

Yep the bolded is the one irritant I have had about GD, but I have found it to be universal among the large hosting companies and not unique to GD. Their call center people are about qualified for flipping burgers maybe just, know nothing, and merely stick to the script they are given which consists almost primarily of, blaming you. Over the years though, GD has learned that when I am on the phone they bypass the call center pretty quickly and escalate me to a real tech person. They have a user note on my account explaining that.

Originally Posted by RichieBoy67

If you have really high traffic sites that are likely to go over their limit settings you will likely have issues at some point too unless they fix the issue.

I don't have limits at all.

[RichieBoy67]

Originally Posted by Max Taxable

Yep the bolded is the one irritant I have had about GD, but I have found it to be universal among the large hosting companies and not unique to GD. Their call center people are about qualified for flipping burgers maybe just, know nothing, and merely stick to the script they are given which consists almost primarily of, blaming you. Over the years though, GD has learned that when I am on the phone they bypass the call center pretty quickly and escalate me to a real tech person. They have a user note on my account explaining that.

I don't have limits at all.

yeah, funny how when Mike called them they never thought to look at the logs until I suggested it and I was already looking at it.

Some hosts are better than others and gd is great for some things. I have many of my domains registered with them. The call center definitely does not know what is going on though with the servers in terms of updates usually. I could be wrong but I am pretty sure much of thier support is outsourced to India or the Philippines. Not sure though, it has been years since I have had a gd host.

In terms of limits I am talking about internal limits, amount of requests, etc. Not about bandwidth, storage, etc.