Super Moderator and Moderator Usergroup Deleted????

[M.Iftikhar]

Hello, Vbulletin Staff and members i need your urgent help.. 6 september our site was hacked after this we recover the site but again our site is hacked on 20 september we again recovered and restore our backup. Our hosting company scanned our site account and they found malware, they deleted all the malware and rescanned our site and he clear that account was cleaned. after this our site is back on 28 september and ruining very nice no problem on this site... today suddenly our Super Moderator and Moderator User group deleted. we do not know whhats happening. in two days we do nothing in the site........so we were very confuse about this last 25 days we are facing too many problem we solved one problem but another day a problem is happen.... Now we closed our site again....our site link is http://www.pakistanipoint.com
please vbulletin staff and team and member help us.........thanks

[ozzy47]

So you have followed everything in the following, and are still having issues?

First you need to follow our advisory about deleting the install folder off your forums.

Then please read the following two blog posts:
http://www.vbulletin.com/forum/blogs...ve-been-hacked

http://www.vbulletin.com/forum/blogs...vbulletin-site

Also please see these recent security announcements:

vBulletin 4.1.x-4.2.x & All versions of vBulletin 5: http://www.vbulletin.com/forum/forum...-1-vbulletin-5
vBulletin 5.0.x patch released, for a different security issue: http://www.vbulletin.com/forum/forum...d-all-versions

[M.Iftikhar]

Dear @ozzy you can give everyone this thing please do not gave this again.. we already done these thing when vbulletin announced this notice.......... if you have other idea about this then explain this............please do not mind if you solve your problem using this then it is not mean all others problem solved using this thing......where are the vbulletin staff ???? still no one reply us boht vb.com or .org posts..........thumbs down vbulletin staff and team.

Originally Posted by ozzy47

So you have followed everything in the following, and are still having issues?

First you need to follow our advisory about deleting the install folder off your forums.

Then please read the following two blog posts:
http://www.vbulletin.com/forum/blogs...ve-been-hacked

http://www.vbulletin.com/forum/blogs...vbulletin-site

Also please see these recent security announcements:

vBulletin 4.1.x-4.2.x & All versions of vBulletin 5: http://www.vbulletin.com/forum/forum...-1-vbulletin-5
vBulletin 5.0.x patch released, for a different security issue: http://www.vbulletin.com/forum/forum...d-all-versions

[ozzy47]

And how am I or anyone else supposed to know what you have done, if you do not say, I followed everything here and here.

1) If you look at my user title, I am a advisor on here, so yes I am junior staff. I am simply giving you the tools to clean up after such a event, which is the same things anyone fixing your site is going to follow.

2) I answered your post on here 3 1/2 hrs after you posted, so your post on here was answered in a timely fashion.

3) Remember this site is all about programing, designing, and modifications to your site, all the staff that works here is volunteers, and is in no way responsible for securing your site.

4) I am sorry your site got hacked, but I will give this information to anyone that posts here about their site getting hacked and does not say, I followed everything here, and here.

[Lynne]

If you want help from official vbulletin staff, then this is the wrong place to ask. vbulletin.com is the official vbulletin site. This is the modification site for vbulletin - everyone here is just a volunteer on the site. Some of us may be vbulletin staff also, but we just volunteer our time on this site. So again, if you want to here from official vbulletin staff, then you should post over on vbulletin.com

Just to note that given the information in the first post, I would have replied exactly as ozzy did. You said nothing about what you have done to fix this, so we can't not tell you about a, b, and c when you never said you did a, b, and c.