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  #1  
Old 08-29-2011, 11:39 AM
SweDev SweDev is offline
 
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Default How good or bad is vB on support?
Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!
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  #2  
Old 08-29-2011, 11:56 AM
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borbole borbole is offline
 
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Quote:
Originally Posted by SweDev View Post
Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!
From what I have seen the support is very good at both vb forums.
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  #3  
Old 08-29-2011, 12:04 PM
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BirdOPrey5 BirdOPrey5 is offline
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If you are buying the siute you get support through the vbulletin ticket support system so you don't need to rely on the forums but you can if you want to.
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Old 08-29-2011, 12:16 PM
silvermerc silvermerc is offline
 
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I don't rely on the ticket system often, i prefer to use the forum for support.
Ross
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Old 08-29-2011, 12:20 PM
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borbole borbole is offline
 
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I don't rely on the ticket system often, i prefer to use the forum for support.
Ross
If you will need fast and personal support then it would be better to use the Ticket System.
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  #6  
Old 08-29-2011, 01:35 PM
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blind-eddie blind-eddie is offline
 
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But, vbulletin will not support any vbulletin software that has been altered.
Meaning you can not have any addons added to your site to get support.
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  #7  
Old 08-29-2011, 04:14 PM
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Quote:
Originally Posted by SweDev View Post
I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...
What does that have to do with support?

The model and price changed. Some people paid $99, that was prior to the launch of the app proper, and before the new model, which allows the users to publish the apps under their own accounts.
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Old 08-29-2011, 04:49 PM
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Support is great and if you use a third party modification or style then they should provide support or simply come here and the community is generally more than helpful .
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Old 08-30-2011, 11:23 AM
iyama iyama is offline
 
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The support is okay. Buth for a small question/explain the are &%$#.
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Old 08-30-2011, 01:07 PM
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THANK YOU all for many good answers! It really helped my decision to get your insights on this :-)
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