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ZopIM - One 2 One chat with visitors and users · **Released**: 07-21-2011

What is ZopIM?
ZopIM is a one 2 one chat client for your website, it has some pretty nifty features such as

Allowing the visitor to initiate chat
Allowing you to initiate chat
IM intergration, use your IM client to talk to visitors
Advance Reporting, see where the visitor is live!

It has both free and paid variations.

The way I see ZopIM being useful is to talk guests through the registration process. You can set ZopIM to automaticlly open a chat with an available rep under certain conditions, so for example a repeat visitor might be more inclined to join if you talk to them.

Or

You could allow your members to request your support with more advanced features of your forum or use it to talk to members who have just breached a forum rule.

What Does This Modification Do?

This modification inserts the ZopIM javascript into your forum, you may also

Enable it for usergroups
Allow users to turn the bar on and off

Install?
Simple two step xml install. Follow the instructions on my website or in the zip file.

More Features?
Planned..

Forum/Category Control
Anything anyone else cares to suggest

I am not endorsed by ZopIM or it's owners, please check the modification is working correctly by viewing your source code after installation

Hornstar · #2 07-24-2011, 08:44 AM

Interesting

So guests can chat with guests, or guests can only chat with specified staff members?

ForceHSS · #3 07-24-2011, 06:56 PM

staff

nitra1000 · #4 07-25-2011, 08:11 AM

It's one 2 one, between whoever and a agent

You can have more than one agent however

ForceHSS · #5 07-25-2011, 09:20 PM

its a pity this was not free forever

nitra1000 · #6 07-25-2011, 10:40 PM

The basic package is free forever...

ForceHSS · #7 07-26-2011, 03:27 AM

yes but I cant see what that gives you

nitra1000 · #8 07-26-2011, 08:18 AM

Go to there website, click pricing, click full feature comparison at the bottom

Keysailor · #9 08-04-2011, 10:30 PM

Thanks, this is a nice feature, good for when you've got a community site and want to help out folks. I can see how it could also be used for a commercial entity to provide textchat support, although I think a detachable/movable window would be a helpful enhancement. And video ala webcam!

I've got it installed and running on my vB 4.1.5pl1 site, no problem!

One issue I see is that if a registered user starts a chat, the username from their board isn't transferred, they just show as Visitor (and a long number). It would be nice if the username from the board is displayed to the agent.

I can also understand the pricing, since Zopim is hosting the chat (versus your webserver/provider). And it is very fast, doesn't slow down the site at all. But I gotta say that the pricing is pretty steep. Definitely not for the community board manager who isn't getting paid (much or at all).

watershed · #10 08-11-2012, 12:37 PM

Quote:

Originally Posted by Keysailor

One issue I see is that if a registered user starts a chat, the username from their board isn't transferred, they just show as Visitor (and a long number). It would be nice if the username from the board is displayed to the agent.

Totally agreed.

Besides, great mod - installed and working on 4.20

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