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radiofranky · #1 07-22-2011, 07:52 PM

is VB.com support team slow? I send them 2 tickets and it's been three days but no reply.

Spyike · #2 07-22-2011, 09:40 PM

Do you have an active license?
Their support team is active; their response time is usually no more than 3 hours.

radiofranky · #3 07-23-2011, 04:35 AM

i have. I guess I was asking too many questions

TheLastSuperman · #4 07-23-2011, 05:24 AM

Quote:

Originally Posted by radiofranky

is VB.com support team slow? I send them 2 tickets and it's been three days but no reply.

Dead, no.
Slow, matter of opinion (apparently).

Quote:

Originally Posted by radiofranky

i have. I guess I was asking too many questions

Perhaps, although I've never, ever known any of them to flat out ignore someone. Check your tickets Monday and I bet you'll see a reply

.

Lynne · #5 07-23-2011, 02:55 PM

Quote:

Originally Posted by radiofranky

is VB.com support team slow? I send them 2 tickets and it's been three days but no reply.

No, we are not dead and there are no tickets that have been left unanswered in the queue. I see replies to your last 3 tickets. I suggest you make sure your email is not sending any replies to the junk mail folder.

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TheLastSuperman