Urgent: Getting Database error resulting in site not functioning

[dhruv96]

Hello Everyone,

We are experience a critical error on our domain which presently has two types of general users:

1) Registered Users: Users who just want to chat
2) Premium Users: Individuals who get access to specifically enhanced data.

The problem is, users are able to successfully register and their registration information is created and stored, and is accessible via admincp. However, individuals who upgrade their package to a paid premium package are not getting promoted to the Premium Usergroup and instead remain Registered.

The problem here is when we go into admincp to make the change manually, we get this database error when we push save.

Database error in vBulletin 4.1.3:

Invalid SQL:
INSERT INTO userchangelog
	(userid, adminid, fieldname, oldvalue, newvalue, change_time, change_uniq, ipaddress)
VALUES
	('6423', '4809', 'usergroupid', '2', 9, 1306795519, '5b43c2172497106f441e182b661b0e77', 2904586262);

MySQL Error   : Unknown column 'ipaddress' in 'field list'
Error Number  : 1054
Request Date  : Monday, May 30th 2011 @ 06:45:19 PM
Error Date    : Monday, May 30th 2011 @ 06:45:20 PM
Script        : 
Referrer      : h
IP Address    : 
Username      : 
Classname     : vB_Database
MySQL Version : 5.1.49-log

As the settings are CONFIRMED to be set up correctly regarding the promotion to Premium from Registered, this issue has something to do within the database of vbulletin script which I am seriously hoping some one may have come across a similar situation or there exists a patch or fix which can be applied towards fixing this.

[kh99]

There should be an 'ipaddress' field in the userchangelog table, so if you don't have one you might try adding one. (It should be int, unsigned, not NULL, default '0').

I noticed that vbulletin version 3.x had no ipaddress field in that table, so maybe you have some conflict with versions or an incomplete update?

[dhruv96]

what would be the precise way to fix it do you think?

Would you happen to have a few minutes to log in to the database perhaps and have a quick look if you think you know what the problem is or a way to fix it.

This all working is quite critical

[kh99]

I wouldn't feel comfortable doing that, to be honest. I only know that the error is caused by a missing db column that's supposed to be there in version 4.1.3. I'm sure there's someone else here who would be a better choice to help you.

[dhruv96]

is there a sql command you can give me, to run, so as it gets made or whatever?

[preemz10314]

uninstall that plugin. and let the forum know excatly which mod you are using.. you gave alot of information out to the public right there by the way... it could also be 2 plugins conflicting... and also possibly the Creator of that mod may be able to help.

[kh99]

Originally Posted by preemz10314

uninstall that plugin. and let the forum know excatly which mod you are using..

That would be good advice except that I don't think it's a mod, it's just the part that logs user changes when you make a change via the admincp (which you can see in the save() function in includes/class_dm_user.php around line 1667). I suppose that the problem could have been caused by a mod, but it seems like the fix would still be to put back the column.

is there a sql command you can give me, to run, so as it gets made or whatever?

I believe the SQL would be this:

ALTER TABLE userchangelog ADD COLUMN ipaddress INT UNSIGNED NOT NULL DEFAULT '0'

I don't think it would hurt anything to add that column back to the table, but I think I'd want to understand why it happened.

ETA: Like the above poster mentioned, it probably would be good to remove the ip address and user name from error message you posted above.

[dhruv96]

Okay heres the issue now. Now, when somebody pays for a subscription, they do not get set to the usergroup which i have it set to set them to . thats issue 1. ISSUE 2 : When i manually add each user to a subscrption, it shows ended subscriptions is bla bla ammount , but when i click on a user whos subscription ended, they are still set to the subscription usergroup so it is not changing them back. What do you think about these 2 issues? Any ideas? If you have msn, maybe it would be easier, or skype?