Passwords stop working?

[ghostofkc]

I am running VB 4.02 PL 4 -

Recently people have been forgetting passwords / not being able to log in - Which is normal but, when I reset their password though the admin CP I cant log in with their new password either. Im sure this is some silliness on my part. Any idea what i am doing wrong? (yes I am typing the PW correctly )

Thanks for your help,

[mrfarb]

It happend to me too- you need to go back and read the install instructions- you missed a step. You have to run the 402_salt.php file or whatever it was called- you probably skipped PL3 like me. Go to Vbulletin.com and login to the customer area, then check the forums there for the instructions.

[ghostofkc]

thanks!

[Scout24]

I have the same problem after install the last update 4.0.2 Patch Level 4, I have run the salt.php but the problem is the same.

What can I do to fix this problem?
THX

[mattyphatty]

Same here, we need a solid answer, I'm getting a lot of emails from members who can't log in.

[BaronD]

had that problem - had skipped the salt step - I had to manually reset some passwords to get it working again

[asus78]

it works for me now!

[mattyphatty]

Originally Posted by BaronD

had that problem - had skipped the salt step - I had to manually reset some passwords to get it working again

I reset many passwords with no luck, I also manually ran the salt script

[Lynne]

Check your user table and make sure the salt field is char(30), not char(3). Also, according to the announcement:

Note: If a user changes their password after the patch is uploaded, but before the upgrade_402_salt.php, then they will be unable to log in. The password will need to be reset after the upgrade_402_salt.php. Setting the site to be offline while the patch is applied will prevent users from changing their passwords during this interval.

So, if you forgot to run the script, all the new users since you uploaded the files, or users that tried to set their passwords since then, WILL have problems.