content encoding errors

[cad2go]

I've had reports from a couple of users that they are getting these but I just can't seem to recreate them myself. I've tried the page with ff/ie/chrome and even downloaded an old version of mozilla (Mozilla 0.9.4) too but I still can't replicate the error.

Where do I even start? here's the link

tia

[Lynne]

You should ask them to give you the text of the exact error. Also, look in your error_logs for lines around the time of their errors and see if there is anything in there (if you don't know where the error_logs are, ask your host).

[cad2go]

It's this "Content Encoding Error (content_encoding_error)
Server response could not be decoded using encoding type returned by server. This is typically caused by a Web Site presenting a content encoding header of one type, and then encoding the data differently."

I've looked in error_log and access_log and see nothing.

I've turned gzip in vb cp to 0. I thought maybe I was gzipping things twice and took that out of a htaccess too but still people are getting it. Is there no way I can check the output for errors that maybe my modern browser is ignoring?

I'm at the point of telling people "oh well"

[Lynne]

Originally Posted by cad2go

I've turned gzip in vb cp to 0. I thought maybe I was gzipping things twice and took that out of a htaccess too but still people are getting it. Is there no way I can check the output for errors that maybe my modern browser is ignoring?

Did you try actually turning gzip off instead of just setting it to 0? Try that and see.

[cad2go]

Good thinking Lynne! I've done that now. We'll see what happens.

Cheers.