Need support with strange VB problem

[Trana]

I recently upgraded from 3.7 to 3.8. I also uninstalled a few hacks and during one uninstall I received a SQL DB failure.

I started noticing that email notifications did not include the full bburl or name in the content. I checked in admincp and directly in the DB and the values are correct. Basically, when emails are sent those values are not showing up in the message. This is occurring in the email notifications for new posts to a forum (configured in the admincp per forum) as well as new PM notifications. For some reason the email notifications for subscribed threads is still working.

I recopied and then verified the the original VB files were in place. I also reinstalled the default language. The problem was still occurring.

I turned off all hacks globally and used a default style and the problem still exists.

I opened a ticket with VB.com and unfortunately they are not providing much help. Basically they are asking me to completely uninstall all hacks. I am not going to be able to do that easily.

I don't know how the email process is being affected if the VB files are originals and the proper values are in the DB. VB.com says that there could be some other data in the DB that is causing this.

Is there anyone that has experience really digging into problems like this and can help me out? I need someone who has dealt with strange issues like this before. I will gladly pay for the help if you can help me figure this one out.

Please PM me for more information. If you have references that would be great.

Thanks!

[Dismounted]

Have you checked the Site URL settings in the Admin CP (specifically)?

[Trana]

Originally Posted by Dismounted

Have you checked the Site URL settings in the Admin CP (specifically)?

Yes, it is correct.

[Trana]

Still need help with this. Anyone out there?

[Dismounted]

Check the email phrases (via the Phrase Manager in the Admin CP).

[Trana]

Yes, in fact VB.com had me reinstall the language file. I just searched in phrases and came up with this:

Dear $touserinfo[username],

You have received a new private message at $vboptions[bbtitle] from $fromusername. Please click here to log in and read it:
$vboptions[bburl]/private.php

The message is: {$this->pmtext['message']}

All the best,
$vboptions[bbtitle]

The message comes through with the content and the username, no url or title.

[Dismounted]

What is the value substituted inside emails? Just nothing?

[Trana]

Nothing shows up in those spaces.

[Dismounted]

If you don't have too many plugins, go through each one and check if they modify the "bburl" value in the vBulletin option variable.

[Trana]

Well, I globally disabled all hacks and the problem still existed. I also manually disabled all hacks through the admincp and the problem still occurs.

This is what I have been explaining at VB.com and not getting a good answer. How can a value in the DB be affected if all hacks are turned off?

Are there any other known mechanisms for changing the bburl while it is going from the DB to the email process? I am using core VB files, I never edit anything.

They keep telling me to completely uninstall all hacks, which seems like they don't want to help me identify this potentially serious issue. I understand they don't troubleshoot hacks but how is it even possible for this to happen with the way the hack system works?