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  #1  
Old 04-04-2009, 07:11 PM
MultiSync77F MultiSync77F is offline
 
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The moderators need to do a better job at keeping the website going. Way too many of the styles (well over half of them), and other graphics on this website are flagged as "Supported" and yet the designer has not replied or answered a question about their product in well over a year.

This is misleading information that makes people think they are going to get support for something, when there really is no support. These products need to be cleaned up and correctly marked as not supported, or when the designers do not support a product that they flag as supported they need to be warned by the moderators and if it continues they need to have their ability to upload projects, or at least mark them as supported disabled.

Supported = Supported
Not Supported = Not Supported
1 + 1 = 2
2 + 2 = 4

Yes, I understand this is all free stuff, but that doesn't change the definition of "supported". If the don't want to support it, they need to mark it as so and stop misleading people just to get the downloads and install clicks.
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  #2  
Old 04-04-2009, 07:35 PM
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Shelley_c Shelley_c is offline
 
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I've looked at your threads in the graphics area and you have asked for help in a thread where the author as selected "not supported" so that is the reason why you have not received any support you have made an entirely separate request for another set of graphics.

You have also made a post in one of my threads about .png icons not picking up which is not a issue to the graphics but the lack of knowledge in using .png images. I'll not explain that here due to the fact this is not a support area.

Authors being warned? you simply have to be patient as the author will not always be online to provide instant assistance. Most of the issues are with styles you cannot fix, if your not getting help from the author try asking in other areas of the forum to any specific issues you may have. Someone is always around to help.
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  #3  
Old 04-04-2009, 07:58 PM
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hambil hambil is offline
 
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Some basic rules could be automated. I'm not saying they should be, but they could be. For example, if an author (coder or designer) hasn't logged in within 30 days and there are replies in their thread in that time, it gets switched to unsupported.
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  #4  
Old 04-04-2009, 08:56 PM
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That has actually been considered, allthough it would be a much longer period than 30 days.
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  #5  
Old 04-04-2009, 09:16 PM
nexialys
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much longer for what?... if a coder can re-activate his releases when he come back, (ya know, a switch!)...

remember that on the internet, everything goes fast. if you release something on vb.org and tag to support it, you may have a vacation, 10 days is human... but if you leave for 3 months and do not tag your releases as unsupported, a load of requests for support will fill your pm box and the threads...

30 days is enough for a limit, i think... if you are not on the site for 30 days, it's because you do not care about the members you release for... (without anyother reason i mean...)
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  #6  
Old 04-04-2009, 09:32 PM
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hambil hambil is offline
 
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Quote:
Originally Posted by nexialys View Post
(without anyother reason i mean...)
The reason really doesn't matter. It may matter from the standpoint of sympathy for the coder or designer, and well wishes or whatever we might all want to send. But unsupported is still unsupported, and the potential users of the mod need to be aware of that status. Regardless of the reason.
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  #7  
Old 04-05-2009, 02:58 AM
MultiSync77F MultiSync77F is offline
 
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Quote:
Originally Posted by Shelley_c View Post
I've looked at your threads in the graphics area and you have asked for help in a thread where the author as selected "not supported" so that is the reason why you have not received any support you have made an entirely separate request for another set of graphics.
Yea I did ask for help in some graphics sections that I knew were not supported. But a silkblack style I installed said suppoted. I installed it and it never worked correctly. I asked for support several times and the author hasn't replied to the thread in over 6 months even though he was just online 2 days ago.

Also, on a couple mods, one was a support ticket system, and the other I can't remember. But both were marked as supported. I needed help with one and had a general question about another and neither has been replied to by the coder for months.

Yes, its free stuff, and people do have lives, so I don't expect replies the same day. It may take a while. But when people haven't replied for months and months and their stuff is still marked supported it gets annoying. I download it, and click install giving them credit, and then rate the product only to find out the designer is dead or something.

As least mark not supported if you aren't going to support it. I also think its a good idea to have a product automatically marked as un supported if the designer hasn't replied in a set amount of time. Maybe there could be a new way to rate a product as "not being supported" and after enough people click it, the product changes.

You know that if you installed the Project Tools for this website, that would be awsome! Jelsoft has a new Project Tools secion that does just this exact thing. You can rate the products, and mark as supported/not supported, and there is a built in feature that lets people petition to have the products status changed. So they could petition to have its status automatically changed to not supported once enough people click it. I use it on my webiste and its awsome!
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  #8  
Old 04-11-2009, 10:52 PM
setishock setishock is offline
 
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AnimePlanet is another like that. I was the last to post in that one and still see mine is the last one. I didn't feel in the least bit bad about modding the whiz out of that one. I never claim them as my own though as I have posted several times at my place.
Another one that gets my goat are the ones that get posted then you have to sign up at their forum to get any help. I think there should be a hard and fast rule> "You post it here, you support it here".

I've seen some of the coders and style makers that pour their hearts in to what they do and give first class support. Those deserve our thanks. The ones that don't offer any support when they've checked "supported" really should be dealt with and as soon as humanly possible. And include those that have you have to sign up at their forum to get any support.
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  #9  
Old 04-15-2009, 11:41 PM
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Paul M Paul M is offline
 
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If a developer has not logged into vb.org for more than 180 days then their mods will now show as unsupported.
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  #10  
Old 04-16-2009, 12:28 AM
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Maybe 120?
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