Help 500 internal server errors

[moonmoth]

Hi Guys,
The last few months I've been getting 500 internal server errors. The log files show the exact same problem repeated through the day, every day.
: [Wed Jun 11 04:59:19 2008] [error] [client 72.44.51.168] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec)
[Wed Jun 11 04:59:19 2008] [error] [client 72.44.51.168] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi"
[Wed Jun 11 05:00:38 2008] [error] [client 72.44.51.168] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec)

I have two databases on the same host and both go down at the same time. The hosts seem to keep scratching their heads and thus far the problem remains.
I know naff all about the server end of things so I'm as much use as a chocolate tea pot.
The errors began on 3.6 and continued when I upgraded to 3.7. What I don't get though is the other database hangs and throws the same 500 error at the same time; like I said, techie I'm not but when the same thing happens, same time on a completely different db I tend to suspect server error rather than anything I've done........ but will crimson nicely if proven wrong.
Any suggestions? Pretty, pretty please..........

[WEBDosser]

nope.. i would say server error too.

[snakes1100]

The fcgid process aborted for a timeout, what is the fcgid timeout limit set at in the fcgid conf file on the server?

Tell your host to up the timeout limit and hup apache

Tell them to set it to at least 600, 1800 being the typical default if you have a very busy server.

[moonmoth]

Thanks snakes, I'm waiting on the response from last ticket to them but will make that suggestion.

[Goomzee]

i am also facing same this errors too