Refund [require] - Is Vbulletin scam?

[Quina]

I've made 2 payment. One on v4rum.com domain for myself, expiry Date Apr 07th '08. 2nd on dalatgsm.com domain for my friend.
Then, the license on dalatgsm.com domain was deleted cause had many fraudulent on it.

Now, vbulletin deleted both license. The Supporter said

Hi

Your payment was refunded for fraud protection. If you want to order anew please pay by check or wire transfer.


Best Regards,
Colin Frei
vBulletin Support Team

But nothing gone charge back.

What's happening here? vbulletin scam?

The transaction id is 6NS67178NJ9816641 on payment for dalatgsm.com license. I just opened a dispute about this case into Paypal Resolution center. And i will post it on all e-commerce forum where i know.
Also, why did you delete my license on v4rum.com domain? And do not refund money, too? the transaction ID # is 4PN50821JM256081W on payment for v4rum.com license

Look those transactions below

Transaction Details
Web Accept Payment Sent (ID # 4PN50821JM256081W)

Business Name:
Jelsoft Enterprises Limited (The recipient of this payment is Non-U.S. - Verified)
Email:
sales@vbulletin.com
Payment Sent to:

receipts@vbulletin.com

Total Amount:
-$160.00 USD

Item Amount:
$160.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1
Item Title:
vBulletin Order
Item Number:
B052D3CF7DF9
Date:
Apr. 6, 2007
Time:
23:55:43 PDT
Status:
Completed
Shipping Address:
No Address Provided

Business Contact Information

Customer Service URL: http://www.vbulletin.com/
Customer Service Email: sales@vbulletin.com

Funding Type:
PayPal Funds
Funding Source:
$160.00 USD - PayPal Account



Description:
vBulletin Order

Transaction Details
Web Accept Payment Sent (ID # 6NS67178NJ9816641)

Business Name:
Jelsoft Enterprises Limited (The recipient of this payment is Non-U.S. - Verified)
Email:
sales@vbulletin.com
Payment Sent to:

receipts@vbulletin.com

Total Amount:
-$160.00 USD

Item Amount:
$160.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1
Item Title:
vBulletin Order
Item Number:
7DF488C2F170
Date:
Sep. 14, 2007
Time:
09:37:49 PDT
Status:
Completed
Shipping Address:
No Address Provided

Business Contact Information

Customer Service URL: http://www.vbulletin.com/
Customer Service Email: sales@vbulletin.com

Funding Type:
PayPal Funds
Funding Source:
$160.00 USD - PayPal Account


This transaction is subject to a Buyer Complaint or a chargeback. Go to the Resolution Center to learn more on resolving this issue.

Description:
vBulletin Order

[Criticize]

calm down someone will take care of it, believe me something will be worked out they aren't stupid.

relax.

[Dismounted]

Please open a support ticket with vBulletin by emailing support@vbulletin.com.

[Quina]

Originally Posted by Dismounted

Please open a support ticket with vBulletin by emailing support@vbulletin.com.

Support or provoke?? I emailed to support@vbulletin.com many time and duologue with Steve Machol - Customer Support Manager of vBulletin. Look the details below.

Originally Posted by supporter

You are the second person claiming to have made this purchase. In addition you used a forum URL that is associated with several other confirmd fraudulent purchases:

http://dalatgsm.com/forums

This all confirms that this purchase is likely fraudulent as well.

Originally Posted by me

So please refund my money, or i will contact to paypal inc.

Originally Posted by supporter

Please feel free to charge this back like you did the other transactions

Originally Posted by me

What did you mean? Is Vbulletin scam? Why did you delete my regular license on v4rum.com domain? I will post this on all forum to ask about this case. I didn't charge back money. 2 payment has been made but you scam 2.

Originally Posted by supporter

You have already charged this back as I suspected.

Originally Posted by me

lolz,
The transaction id is 6NS67178NJ9816641. I just opened a dispute about this case into Paypal Resolution center. And i will post it on all e-commerce forum where i know.
Also, why did you delete my license on v4rum.com domain? And do not refund money, too? the transaction ID # is 4PN50821JM256081W

Originally Posted by supporter

I cannot refund something that is under dispute. Nor can I refund an older Paypal transaction. you are free to dipute that one as well. I can't stop you from ddoing that.

Great support :up:

[tipoboy]

Originally Posted by supporter
You are the second person claiming to have made this purchase. In addition you used a forum URL that is associated with several other confirmd fraudulent purchases:

http://dalatgsm.com/forums

This all confirms that this purchase is likely fraudulent as well.

what is this about??

[Marco van Herwaarden]

You can post this on as many forums as you want, but there is only 1 place to get this resolved and that is using the support system where you will get a response by an official support member. No other site (including vB.org) can look into your transaction details or explain the reason of a license revocation or refund.

You may call it what you want but based on the story you have provided it does not seem Jelsoft "scammed" you, but itstarted the other way round. As a protection Jelsoft will have canceled your other license and started a process to refund your money for that license. A refund takes some time to be processed (both by our administration and the Payment Processor). Also if you start a dispute, then the transaction is "locked" by PayPal and a refund is not even possible until the dispute is settled.

If your intention is to resolve the dispute, i strongly suggest you continue your conversation with hte Support staff as that is the fasted (and only) way to get things resolved.

Closing thread here.