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  #1  
Old 07-25-2006, 04:40 PM
Lacie Lacie is offline
 
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Default One member can't see images
We moved to a new server 2 days ago, and ever since the move, one of our members can't see any board images. She can see outside hosted images, though.

I'm at a loss for how to solve this. She's cleared her cache, switched browsers, flushed/re-registered DNS, and turned images on/off in UserCP. Nobody else seems to be having this problem, or if they are, they're not telling anyone about it.

Is there anything else I can do?
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  #2  
Old 07-25-2006, 05:06 PM
ORP ORP is offline
 
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When she has it set not to display images can she click on the link and see it? She's not in an unique user group or anything special is she?
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Old 07-25-2006, 05:14 PM
Lacie Lacie is offline
 
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Nope, she's not in a unique usergroup. I put my test account into her group and I can see them fine.

She's offline right now, but I'll ask her if she can click links when she gets back on. Will turning images off make the buttons links, though? I thought that just made attachments and such non-visible. She can't see anything - no buttons, the forum logo, IM icons, or anything.
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Old 07-25-2006, 05:19 PM
ORP ORP is offline
 
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I have to use dial up at times and I set my profile not to load images. Whenever I do that I see links to click if I want to see the images. The other cool thing I found out by doing that is I can also see how many times the image has been viewed. I thought that interesting.
Very weird problem though. You got me scratchin my noggin.
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  #5  
Old 07-25-2006, 05:26 PM
Lacie Lacie is offline
 
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I know, I'm totally stumped. I just can't understand why everyone else can see the buttons and such except her.
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  #6  
Old 07-25-2006, 06:52 PM
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Princeton Princeton is offline
 
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- Can you post the URL to your site?

- Ask here what browser she's using? Some setting in her browser may block images from your url.

I RECOMMEND:
You may want to suggest that she tries viewing the site with another browser?
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  #7  
Old 07-25-2006, 07:56 PM
Lacie Lacie is offline
 
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The URL is www.mustloveweddings.com. Use username test/testpass.

She's tried 2 different browsers - IE and Firefox. Same result in both browsers.

I had her copy the image location into a browser, and it gives her a 403 error. So presumably that's the problem, although I can't figure out why she's the only one with restricted access to that directory.
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  #8  
Old 07-25-2006, 08:11 PM
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Princeton Princeton is offline
 
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everything appears fine (codewise) ...

check your .htaccess file
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Old 07-31-2006, 02:48 PM
Lacie Lacie is offline
 
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Bumping this back up - more members are coming out of the woodwork with this problem. It's happening in both IE and Firefox with everyone. As far as I can tell, there is no .htaccess file for that directory.
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Old 08-01-2006, 12:55 AM
bvtonedog bvtonedog is offline
 
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They may need to clear thier cache could still be trying to load the images from old server.
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