[rant]what crappy customer service..

[LincolnForums]

I know i probably need my head checked for making this move anyway, but back around October of 2005 i purchased a liscense for another forum software lets call it IPB.

Well to begin with it didnt come any where near comparing to vBulletin in tons of areas, the whole reason i purchased it was to test it out and see what all the hype was about, the whole reason i quit using it was becuase of horrible customer service and tech support with a crappy product.

Well the other day after making my first vBulletin theme, i figure i'll try to make one for this other software known as IPB, well to my dismay, i return to their site to download the latest forum product they've put out, now i should have had a liscense for a year to download as i please, but to begin with, i cant even login, so i try to have a new password for their member center emailed to me, and BAM they cant find any(as in NOT A SINGLE ONE) of my email accounts on file So at this point i'm pretty ticked, but said ok no big deal things happen, please send me a new one and i'll be on my way again.

well two days zip on by before i get a new password for the members area, and i go to login to download and start working on a skin becuase i am bored, well now they are tryin to tell me I'VE NEVER PAID FOR ONE LISCENSE..EVER! WOW now i'm simply irrate, and will make it a point to visit every single thread that comes up about this other forum software to share this horrible experiance with them.

Cliff notes-> Bought other forum software, -> installed, played with, didnt compare to vBulletin on any level, left for dead -> got bored decided to try to make a skin for it -> account "lost" from company -> cant redownload becuase they are idiots...

[/rant]

/me love these rants ...

/me was working for this company we will call IPB... lol... now not anymore.. lol

[filburt1]

If you can't legally download it anymore and their user agreement clearly stated that you can, I would file a chargeback with your credit card.

[EricaJoy]

Originally Posted by filburt1

If you can't legally download it anymore and their user agreement clearly stated that you can, I would file a chargeback with your credit card.

Nothing like a good chargeback to get decent customer service.