The Arcive of Official vBulletin Modifications Site.

Stachel · #1 12-06-2005, 08:02 PM

Am looking for a Help Desk System, where the users can share the same login and password as vBulletin, so they only have to login once.

Need it to work with 3.5.1 or 3.5.2.

Would love to use http://www.kayako.com/.

On their forums, there is this thread:
Integration with vBulletin:
"Can this integrate with vB for usersname and pass?"
http://forums.kayako.com/showthread.php?t=4034

Anyone else using Kayako ?

If yes, how did you do the User authentication integration?

Stachel

fyjpm · #2 02-16-2006, 06:40 AM

There is a "LoginShare" module that comes with Kayako eSupport/Support Suite that will authenticate off vB's database. It actually adds a record into Kayako so that the rest of the application runs correctly, but authentication still works off the vB database.

Unfortunately users are not logged into Kayako automatically if they are logged into vB ...they have to enter their vB username/password again at the Kayako login screen, but at least they won't have to register separately.

I actually think that it shouldn't be to hard to get the automatic logging in done via a simple hook/plugin in vB that sets the correct cookie Kayako needs....or possibly including vB's global.php on Kayako's index.php file? not sure......perhaps anyone else has an implementation that works already?

Stachel · #3 02-16-2006, 05:49 PM

Wow, thank for the info fyjpm !

Kayako seems like by far the best help desk system on the planet for e-businesses!
(and I've used a couple)

I wasn't going to pursue them without vB support, but maybe I will now.

Stachel

Stachel · #4 02-19-2006, 04:08 AM

Argh!

Just when I have time to browse their forums to better understand what I lose by going to e-Support vs Support Suite, their forums seems to be down!

"There seems to have been a slight problem with the Kayako Forums database.
Please try again by pressing the refresh button in your browser.

An E-Mail has been dispatched to our Technical Staff, who you can also contact if the problem persists.

We apologise for any inconvenience."

fyjpm, it sounds like your are doing some interesting things w/ kayako & vB !!

Stachel

fyjpm · #5 02-19-2006, 07:55 AM

the diff is between eSupport and SupportSuite is just that SupportSuite has the LiveChat module built in but you can upgrade to this later if you ever wanted, so I just got the eSupport Suite

There are a few issues with LoginShare under certain situations...however there is a 3rd party solution is available to fix it (but it costs some $). See this thread for details:

http://forums.kayako.com/showthread.php?t=6259

Stachel · #6 02-19-2006, 12:31 PM

fyjpm,

Thanks for the info!

Can you see that thread?

I just see the vBulletin database error.

Stachel

Smiry Kin's · #7 02-19-2006, 03:26 PM

webhostingtalk.com use this. maybe check that out?

fyjpm · #8 02-19-2006, 04:03 PM

the forum was working fine for me at: 1:03pm EST

Stachel · #9 02-19-2006, 07:53 PM

Quote:

Originally Posted by fyjpm

the forum was working fine for me at: 1:03pm EST

OK this is the strangest vBulletin behavior I have ever encountered.

I click on new posts and can see that people are making new posts!

Why would others not be seeing what I am seeing !?!

This is what the Kayako vBulletin forums looks like to me:

1) After View New Posts
2) When I try to look at any thread.

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.04519 seconds Memory Usage 2,259KB Queries Executed 12 (?)
More Information
Template Usage: (1)SHOWTHREAD (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)ad_showthread_beforeqr (1)ad_showthread_firstpost (1)ad_showthread_firstpost_sig (1)ad_showthread_firstpost_start (1)bbcode_quote (1)footer (1)forumjump (1)forumrules (1)gobutton (1)header (1)headinclude (1)navbar (3)navbar_link (120)option (9)post_thanks_box (9)post_thanks_button (1)post_thanks_javascript (1)post_thanks_navbar_search (9)post_thanks_postbit_info (9)postbit (2)postbit_attachment (9)postbit_onlinestatus (9)postbit_wrapper (1)spacer_close (1)spacer_open (1)tagbit_wrapper Phrase Groups Available: global inlinemod postbit posting reputationlevel showthread	Included Files: ./showthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/functions_bigthree.php ./includes/class_postbit.php ./includes/class_bbcode.php ./includes/functions_reputation.php ./includes/functions_post_thanks.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete showthread_start showthread_getinfo forumjump showthread_post_start showthread_query_postids showthread_query bbcode_fetch_tags bbcode_create showthread_postbit_create postbit_factory postbit_display_start post_thanks_function_post_thanks_off_start post_thanks_function_post_thanks_off_end post_thanks_function_fetch_thanks_start post_thanks_function_fetch_thanks_end post_thanks_function_thanked_already_start post_thanks_function_thanked_already_end fetch_musername postbit_imicons bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete postbit_display_complete post_thanks_function_can_thank_this_post_start postbit_attachment tag_fetchbit_complete forumrules navbits navbits_complete showthread_complete
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