Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[GruntHalo]

Thanks this is awesome!

[pds]

Originally Posted by sinisterpain

No, I am fine thanks

Curious what you did to fix, I am runing into the same issue. Hopefully it was something simple I am overlooking.

[sinisterpain]

Originally Posted by pds

Curious what you did to fix, I am runing into the same issue. Hopefully it was something simple I am overlooking.

Try making a post it should then show the open bar, if you close the thread you will see the close bar

[Yorixz]

Lovely idea, thanks so much! Using it for my reported posts forum

[RedGTiVR6]

I've installed this on a hidden sub-form for internal bug reports (once i've gotten it working I will implement it on a sub-forum for all users to report issues)

However, I can't seem to get it working.

I've installed, and I've made the template changes.

I've gone into the settings for the Support forum and added the forum ID.

I've open two threads in that sub-forum, and closed one of them. I don't get a seperator and I don't get the open/closed title either.

I've obviously overlooked something, but I'm not sure what.

Anyone have any ideas? I'm really looking forward to implementing this mod as it would be extremely helpful!

[Adrian Schneider]

PM me with AdminCP (plugin + options) access and I will take a look for you.

[RedGTiVR6]

Ok - looks like I've run into a mindless issue.

It all works now.

Turns out I was making the change to one style and checking it in another.

Great mod!

As an FYI for others, I'm planning on using this mod: https://vborg.vbsupport.ru/showthread.php?t=12667

Only having it direct the form to the support forum.

Thanks for the great mod!

Off to mark it as installed!

[BreeBears]

Installed... Easy as pie and works great - Thankyou!!!

Bree

[dbirosel]

Ok, i read and saw that i can set any forum to apply this mod on. But what about if i just want moderators, super mods and admins to open and close? This is possible right? If it is, i'll install it and press the install button. Thanks!

[Bree]

I believe (notice the believe - I could be completely wrong) that the mod doesn't actually control the ability of members to open and close a thread... it just basically seperates the threads that are opened and closed... You would need to give your members forum permissions to allow them to open & close threads... or in your case, no permissions to do thus.

I have installed and is working nicely - give me five minutes and I shall test my theory =0)

Cheers, Bree