Support Forums
 

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

Installed and LOVING IT! - Thanks for a great hack!

Cool! Thanks!

Nice one.

thank
great mod

great hack! installed! :D

I'm about to add "Open/Close" buttons on the post bit, I'll send you the edits needed if you don't beat me to it.

Thanks for the hack.

Thanks!

this is pretty cool.. what would be even more cool is if like [resolved] could be put in the subject line or in a column in the showthread display.

Will This Work On 3.5.4? If Not, Is There One I Can Use, Or One You Can Edit For Me? It Would Be Greatly Appreciated...