Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[Adrian Schneider]

What is TMS?

[Cocko]

Template Modification System where template modifications are part of
product .xml and after import stored in database.

I think its more public at vbhacks-germany.org .

[adwade]

Originally Posted by SirAdrian

It's hidden away in the vB. Options (probably your newest setting group at the bottom).

Suggestion: Add this information to your Install.txt file.

As a newbie, I spent a fair amount of time re-checking my Template Edits thinking there was an error perhaps. When in fact, I just hadn't gotten around to declaring which Forum ID was to be my Support Forum.

Thanxx! Nice MOD and easy system to allow my users to bring up any issues found on the forums.

[Adrian Schneider]

sorry. will do

[adwade]

One other question, not being a coder I rely heavily on exact instructions. Where you say:

Add the following to the beginning of the "threadbit" template:

<if condition="$show['thread_seperator']">
<tr>
	<td class="thead" colspan="2">&nbsp;</td>
	<td class="thead" colspan="<if condition="$show['inlinemod']">5<else />4</if>">$thread[heading]</td>
</tr>
</if>

Do you put that at the absolute beginning of the file? Meaning even before the first <tr> is encountered, or just after that very first <tr> ?

Referring to this first one already existing in the template...

<tr>
	<td class="alt1" id="td_threadstatusicon_$thread[realthreadid]">
		$thread[openclose_editable]

[Adrian Schneider]

Absolute beginning, yes. It will add another row before that one.

[adwade]

Thanxx!!

[Coconut]

When a ticket shows as being resolved, how do I go to re-open it? When I click on 'closed', it only says 'Sorry! This thread is closed!'.

[Adrian Schneider]

You need to set the forum permission which lets users open/close their own threads.

[mauro1947]

Hi!
I can't use this mod in my vB 3.6.3.
When i installed the first time, works, but, one day, works no more.
I uninstalled and reinstalled, but i can do that this mods works.
Can you help me?
I use BlueSaint style from vbstyles.com (is not the default style)
There is any problem???
Help me, please!
And excuse my english
Bye!