Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[thenetbox]

Hi, for some reason it doesn't work for me. When I click on close it does show:

Notice: This issue has been resolved! The thread starter may re-open it if he wishes.

But in the support forum I don't see Open Issues/ Close Issues bars.

I have imported it and made the template changes. Do I need to change my threadbit template edit?

thanks

Edit: Ignore me.. I was editting the wrong template.

[lanc3lot]

First of all, ty for this little hack, as its a good work overall. I have a feature to propose, that it may help the mods / admins, manage the open / close issues better.

When a thread is answered by users but the mod / admin doesnt know if the prob is actually fixed for the user, to be able to press a button in the Thread Tools, and send automatically a private message to the thread starter with a predefined text.

The text could be like this:

"Dear $username

There have been x days since your thread started and x replies. If u feel that your problem is fixed, please close the thread. If not, post your new results, so users / mods / admins, can reply again for your issues. If you dont do any action in the next 7 days, the thread will be auto closed. Ty for your understanding"

And so, after x days, the thread could be auto closed.

What do u think?

I believe will solve many probs, hope it can be implemented

[Adrian Schneider]

Possibly... I'll add it to my 2nd revision which will be sometime after the first!

[lanc3lot]

Ty mate, waiting for it then

[FleaBag]

Thanks Adrian, I have installed.

[krazycivik]

ok ive added this hack but how does it work? im pretty new at this but in options i see all it askes for is forum id. i add it but cant seem to get anything anyway u can help me figure this out thanx.

[Slyfox1]

Originally Posted by SirAdrian

Alter the 'Separate Sticky and Normal Threads' plugin (forumdisplay_complete), change the initial if block from this:

PHP Code:

if ($vbulletin->options['gosterx1'] 


to

PHP Code:

if ($vbulletin->options['gosterx1'] and !$vbulletin->options['openAtTop']) 


I've only just got around to trying the suggestion above, and unfortunatley it doesn't work.

The "Normal and "Sticky" seperators are gone, but the "Open and Closed" ones don't appear. When I close a thread it dissappears..

Sly

[Capt PPRuNe]

I tried installing it and appeared to be working OK except that when a thread was closed it disappeared except for admins. Also, even as an admin I couldn't see the status message for the thread.

Could be a conflict with another plug-in but I don't have time to try and find out which one.

[Adrian Schneider]

Slyfox1, if you are still having troubles PM me ACP login info and I will help you get it working.

Capt PPRuNe, are you still having troubles?

[Cocko]

nice hack.
could this be written in TMS ?