Can't they even have the decency?

[smacklan]

I understand and agree with that assessment to a certain extent. I suppose I'm refering to a more pervasive tone I see on the site in these threads in the Suggestions forum that comes across as how I described earlier. I suppose I will hold my thoughts to myself until I walk a mile in some others shoes.

[MPDev]

On a serious note, I try to be helpful with the mods I post in the time I have available. If I can answer questions, I will gladly do so. There have been items I have not posted to the site for the very reason that I don't want to be hounded by people needing support - I try to keep my posted mods to the simple stuff I do. Even something like my Graffiti Wall resulted in over 100 PMs from people wanting me to install/configure or otherwise debug their GD/TTF installations on their servers.

Don't take it personally if someone doesn't respond; if they can or want to, they will.

I'm sure Chris meant no disrespect in not replying to your PMs. Staff members usually get a handful of PM's everyday. It can be very easy to accidently skip one or to get frustrated over the amount of PMs.

As the majority have noted, Support usually isn't given via the private message system. If you want to get support, posting in the forums is the way to go. Also, it will help other members who have the same problems, get the solution easily.

There are times when threads aren't getting the attention they deserve. We hope that the Staff restructure will help solve this problem. (As you can probably tell there are some new staff members that have posted in this thread).

[TeaTree]

Originally Posted by smacklan

This is typical of the "attitude" I spoke of in the User Titles thread. All I've been hearing lately is "this site would die and be nothing if it weren't for the coders. Our stuff keeps this site alive...and we better be appreciated and bowed to". Well I have a news flash for you...if you are going to put something out there for someone to use, you absolutely have an obligation to support the potential problems you may cause someone's board. There are plenty of hacks published here that are nothing more than beta's and cause all kind of problems. If many of you were to try to develop your hacks into a business you would fail miserably within a short period of time with the attitude's I see on display here...it's shameful really.

Agreed
It takes nothing for a simple reply to say post in the modification thread please, instead of simply ignoring it which is very rude-Surely moderators should also lead an example and are there to answer others questions about the forum?

EDIT: Danny's post has pretty much sorted it, thanks

[MPDev]

More often than not, even a "simple" message gets misinterperted. When tring to be brief, some read it as being "short" or "rude". If you don't give the person what they want, then it's a no-win.

[Freesteyelz]

Originally Posted by MPDev

Sometimes a mod is just a framework to get someone started on something they want to do - there is no implied contract here, when you post something, you can either support it or choose not to.

Then wouldn't this be considered a "work in progress" rather than a "mod release"?

[MPDev]

Are they not both the same on this site? Almost all mods on here are works in progress. The point is when you put some code out there most people will do their best to support it when they have time, the expectation of support is something that users have to adjust their thinking on.

Look what happened when someone decided they didn't want to share their mods anymore - he took them down and there was a flood of 'put it back' posts here in this forum. There were even suggestions that the mods should be put back in place regardless of the writers decision.

Would you prefer that only be allowed (or posted) on the site with the understanding that the author is obligated to support it?

[Freesteyelz]

In an ideal setup I'd expect authors to support their mods in the Release forums. It's not always that simple, however. The reality is that not every author will click the Support option for whatever reason. Users don't care as long as the mod works. When it doesn't then what?

I think the mod threads should distinguish between the supported full/beta mods and unsupported ones. The check box doesn't stand out right now. I'd even go one step further and suggest that two forums are to be created: Forum 1 (Supported Mods) and Forum 2 (Unsupported Mods).

[Paul M]

Originally Posted by smacklan

Well I have a news flash for you...if you are going to put something out there for someone to use, you absolutely have an obligation to support the potential problems you may cause someone's board.

Sorry, but that's just not true - this is a place to share hacks that people have written, free of charge - but you install them at your own risk - there is no obligation for people to support them.

Many do (on their own free time) but it is not your right to get support for something given to you, and that you have the choice not to use. They day that happens will be the day most hacks get pulled (I support mine voluntarily, but the day it becomes a requirement will be the day mine are removed).

[Chris M]

Originally Posted by NeighHorse09

Right,

I am starting to get a little peeved.This has nothing to do with vb.org staff, apart from the user Chris M.

Recently, i've had a couple of problems.One was that I needed some support on a mod from a member who shall remain nameless.I PM'd that user, and after 3 days I did not get a reply, even though the user had been on numerous times. So, I PM'd the user again and got a reply that said that they do not have time to help others with support for their hacks. Okay, I was a little peeved off but I took it-What annoyed me more then not getting the support I requested, but just being blatantly ignored until i had to send another PM. Anyway, I was going to ignore this matter until the day before yesterday

I had a general question about vbulletin.org which involved releasing one of my modifications, so I decided to PM Chris M, who I thought was a staff member that enjoyed helping others. Obviously again I was wrong, as I have not had a reply since then even though again this user is always on and has been on frequently since.

The point I am trying to put accross here is how can people learn without getting support from someone that can give it? I'm sure that they've had to have some help in their time, so why not help the next upcomimg members?

Now, there is all these threads from coders and staff how vbulletin.org is failing, and most are directed at the administrators. Really, I feel that it is the actual coders and moderators that are starting to make it fall down hill! All it would have taken was 2 minutes of their time for a simple reply, instead I just got ignored which I find very very rude, I wouldn't even have minded if they just sent a reply saying they do not have enough time anymore to be of assistance! So, before people start giving this bullshit having a go at admin's, they should take a look at themselves. Treat people like you'd like to be treated.

Now, This is definetly not everyone. Some generally want to help vbulletin.org get better. Xenon as an admin has definetly helped me in the past, as has Paul M as a coder.These are great people who deserve to be listened to, as well as many others. Some just need to buck up their ideas and let the staff do their jobs

Please let me just say again how this is not everyone-Some give all they have got to vbulletin.org and to them I am truly grateful-

Thanks

As it was pointed out by Danny, we get PM's frequently requesting us to do things, asking us questions and all sorts of other things - I do not always respond to support PMs unless I am not busy with other things, however recently there has been alot of activity regarding threads and discussions

I didn't mean you any disrespect, but I didn't reply mostly because there were 2 staff issues to deal with at the same time as your support issue, and it simply got dropped to the back of my mind...

I've made it clear in my signature that I do not wish to get PMs, IMs or emails about support, yet it still happens...

Please understand that things are not as simple on our end as stopping our lives and duties to answer questions

Chris