Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[Adrian Schneider]

Originally Posted by Derekclarke

how do i set the Groups i want to be able to view the support Tickets?

Forum permissions.

[DieselMinded]

I love this mod And the only thing keeping it from being PERFECT is ......

I Try to keep all the open issues Closed and keep this forum top prority , I find that Im having to contact some of the users to get updates ect.... as they are not closing the threads ect.... And some others who get replys never post again ..

SO I need the system here to automatically Sub Scribe the thread to the thread starter via Instant Email notification when there a post in there thread

How Do I

Thanks

DM

[RedGTiVR6]

I agree, I'd like to have all users who post in the support forum to be auto subscribed...I run into the same problems...

[DieselMinded]

Anyone Else ?

[skepticality]

OK,

I installed, no errors, everything that is NORMAL in my forums works fine... but there are basically NO changes. I double checked the modifications in the templates, I did all of them, they are there. I put the support forum in the options to be only the 1 ID just to make sure, but no matter which forum I am in there is zero change.

I must be doing something wrong... I even went back and made the #1 forum have all the right permissions and everything...

Something else I should look at? :|

You can see the forum I am putting this on here:

http://www.skepticality.com/vboard/

Just to make it work without a question of having the correct forum enabled... I put it on the FIRST forum in the system... Cause, I have always had issues with finding which forum has what number...

D.

D.

[SpeedyHire]

would it be possible to get this hack to change the thread title to [Resolved by username] bla bla bla or something like that on the forumdisplay when it is closed and moved to closed thread.

[Adrian Schneider]

Originally Posted by skepticality

OK,

I installed, no errors, everything that is NORMAL in my forums works fine... but there are basically NO changes. I double checked the modifications in the templates, I did all of them, they are there. I put the support forum in the options to be only the 1 ID just to make sure, but no matter which forum I am in there is zero change.

I must be doing something wrong... I even went back and made the #1 forum have all the right permissions and everything...

Something else I should look at? :|

You can see the forum I am putting this on here:

http://www.skepticality.com/vboard/

Just to make it work without a question of having the correct forum enabled... I put it on the FIRST forum in the system... Cause, I have always had issues with finding which forum has what number...

D.

D.

I don't mind taking a look at it - PM me with AdminCP details if you want me to.

Originally Posted by DiesellMinded

I love this mod And the only thing keeping it from being PERFECT is ......

I Try to keep all the open issues Closed and keep this forum top prority , I find that Im having to contact some of the users to get updates ect.... as they are not closing the threads ect.... And some others who get replys never post again ..

SO I need the system here to automatically Sub Scribe the thread to the thread starter via Instant Email notification when there a post in there thread

How Do I

Thanks

DM

Originally Posted by SpeedyHire

would it be possible to get this hack to change the thread title to [Resolved by username] bla bla bla or something like that on the forumdisplay when it is closed and moved to closed thread.

Sorry guys, I don't plan on taking this hack any further. It was meant to be a simple solution for categorizing posts by status only.

[SpeedyHire]

ok bud fair enough, will have a word with a firnd of mine who is a coder also see if he can make a few changes for me
nice work btw

[LouiseWilson]

hi installed works ok but

I've open two threads in a sub-forum, and closed one of them. I don't get a separator and I don't get the open/closed title either.?

can you help at all
I am using the latest VB btw and the latest skin

[yoyoyoyo]

Originally Posted by SirAdrian

Alter the 'Separate Sticky and Normal Threads' plugin (forumdisplay_complete), change the initial if block from this:

PHP Code:

if ($vbulletin->options['gosterx1'] 


to

PHP Code:

if ($vbulletin->options['gosterx1'] and !$vbulletin->options['openAtTop']) 


I have the 'Separate Sticky and Normal Threads' plugin installed, so I made the edit on line 36 of the 'Separate Sticky and Normal Threads' plugin and it works great. thanks much