Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[Saviour]

Mod is not compatible with the following mod:

https://vborg.vbsupport.ru/showthrea...hreadid=117944

I really liked your mod to...it's a shame I can't use it. It would've been a nice addition on my forum.

[Adrian Schneider]

I believe I posted instructions to fix it... it's been a while, but I may have even added an option for the colspan. If there is, add 1 to it.

[RedGTiVR6]

Originally Posted by SirAdrian

Alter the 'Separate Sticky and Normal Threads' plugin (forumdisplay_complete), change the initial if block from this:

PHP Code:

if ($vbulletin->options['gosterx1'] 


to

PHP Code:

if ($vbulletin->options['gosterx1'] and !$vbulletin->options['openAtTop']) 


Found it!

Thanks!

[krazycivik]

i cant seem to get it to work.. ive installed everything 3 times.. but in my support forum when i close a thread it just says closed and no dividers or anything. ive changed the permisions but nada.. any advise or help?

[rsb8940]

Originally Posted by krazycivik

i cant seem to get it to work.. ive installed everything 3 times.. but in my support forum when i close a thread it just says closed and no dividers or anything. ive changed the permisions but nada.. any advise or help?

Have you set the forum IDs in vBulletin Options | Support Forum? See Attached Screenshots.

[RedGTiVR6]

is there a way to allow post icons?

In order to assign severity levels to the bugs that are reported, I've created a new set of post icons (numbers 1 - 4) and have allowed them only in the bug reporting forums and are only visible to certain user groups.

The post icon shows in the thread it's self next to the thread title, but it doesn't show in the forum display...if that makes any sense.

Any ideas on how to make this possible?

[RedGTiVR6]

bump?

EDIT: this appears to be associated with another modification I've installed which allows only certian user groups to see a set of post icons. Please ignore this report.

[Censtudios]

Really good! I wanted a support script but one that keeps the users on the forums (instead of letting them register on an external support script)

im installing it now

- edit

Hey Im done and it works, exept I dont see any Open Issues and Closed Issues thing... I only see the text in the thread itself that it's closed
http://www.censtudios.com/forumdisplay.php?f=6

no "open issues" and "closed issues"

Also, you seem to be ignoring everybody that's asking this question

I uninstalled this because it doesnt work properly and the support seems to ignore people with this problem

[RvG2]

hmmmm this is excellent on setting up a support board for non-moderator users reporting mainly on incorrect posts/violations etc etc.

I will install this later on.

Seems to be very nice mod. Thanks!

[Censtudios]

Originally Posted by RvG2

hmmmm this is excellent on setting up a support board for non-moderator users reporting mainly on incorrect posts/violations etc etc.

I will install this later on.

Seems to be very nice mod. Thanks!

dont install, it doesnt work correctly