Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[kingvillain]

Excellent mod this one and very useful. Working perfect on my Vb3.6.5, thankyou

[WhaLberg]

This is really so good SirAdrian, congratulations.

/me will install some weeks later.

[Rickeo]

Thank you just wot I been looking for ur a star

~Rick~

[giovannicosta]

Great idea, I run www.computerforumz.org which is a compuetr support community so this will help alot!

[dbirosel]

Problem. When i did a soft delete and then also closed the thread. The seperation of the Open & Closed is gone.

[DieselMinded]

Thanks Just what I was looking for

DM

[inciarco]

Magnific Add-On!! :up:

Works Ok With vBulletin 3.6.6!! :up:

[wolfe]

installed m8 great work :P

[Antivirus]

Thanks SirAdrian, nice mod! ... and works fine on v3.6.7 PL1.

[RedGTiVR6]

Originally Posted by Psionic Vision

<if condition="$show['supportforum_message']">
<center>
    <span class="smallfont">
        <strong>
        <if condition="$thread['postuserid'] == $vbulletin->userinfo['userid']">
            Notice: This issue has been resolved! If you are still experiencing problems, you may reopen the thread.
        <else />
            <if condition="can_moderate($foruminfo['forumid'], 'canopenclose')">
                Notice: This issue has been resolved! The thread may be reopened by the thread starter if he or she is continuing to experience problems.
            <else />
                Notice: This issue has been resolved! If you are experiencing a similar issue, please create another thread.
            </if>
        </if>
        </strong>
    </span>    
</center>
<br />
</if>

If I'm experiencing the double lines for seperate sticky threads with the mod for that installed, is this a fix for it?