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Support Forums
Version: 1.00, by Adrian Schneider Adrian Schneider is offline
Developer Last Online: Nov 2022 Show Printable Version Email this Page
Category: Miscellaneous Hacks - Version: 3.6.2 Rating:
Released: 10-22-2006 Last Update: Never Installs: 274
Uses Plugins Template Edits
 
No support by the author.

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Благодарность от:
shadowfax3

Comments
  #92  
Old 03-13-2007, 12:42 AM
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Bree Bree is offline
 
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Switched one of my mods to Registered user and disallowed Registered users to open and close threads in the forum in which I use the Support Forum Mod setup and nope, she couldn't close a thread =0) Good Deal. Hope that helps, Bree
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  #93  
Old 03-13-2007, 12:44 AM
dbirosel dbirosel is offline
 
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Sweet this mod will do great for my forum classifieds. Everytime we have a transaction done, we can close the thread easily! Thanks!!!
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  #94  
Old 03-13-2007, 12:46 AM
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Bree Bree is offline
 
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Your welcome =0) Creative idea for using this Mod - good job... Think it will work out nicely for yas... Good luck and have fun! Always, Bree
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  #95  
Old 03-13-2007, 11:45 PM
emtee emtee is offline
 
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Anyone tried it on 3.6.5 yet? Is it 3.6.5 compatible? Thanks.
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  #96  
Old 03-14-2007, 01:13 AM
dbirosel dbirosel is offline
 
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Quote:
Originally Posted by emtee View Post
Anyone tried it on 3.6.5 yet? Is it 3.6.5 compatible? Thanks.
Working great for me.
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  #97  
Old 03-14-2007, 05:30 AM
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Bree Bree is offline
 
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Quote:
Originally Posted by emtee View Post
Anyone tried it on 3.6.5 yet? Is it 3.6.5 compatible? Thanks.

Working great for me too =0) -Bree (vB 3.6.5)
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  #98  
Old 03-15-2007, 12:11 PM
Tom_S Tom_S is offline
 
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I am not seeing anything along the lines of the screenshot included:
http://www.vblogetin.com/images/scre...ed_threads.jpg

I see no "Open Issues" or "Closed Issues". I logged in using our test account member and started a new thread and named it "new issue" but it appeared just as another thread in that forum. Nothing special looking about it. All edits were made correctly as I have double and quad checked.
I assigned that forum to the mod and I had no errors with the install. I am using 3.6.5.

What am I doing wrong or missing here?

Thanks in advance...

EDIT:
I do see the Closed Issue after closing a thread but there is not an "Open Issue" statment when opening one. Also I have a concern about giving members the use of open/close their own threads option since this allows them to do that in any forum. Is there a way to limit this to only the support forum?
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  #99  
Old 03-15-2007, 12:30 PM
anywares anywares is offline
 
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I love this
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  #100  
Old 03-16-2007, 01:20 AM
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Bree Bree is offline
 
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Quote:
Originally Posted by Tom_S View Post
Also I have a concern about giving members the use of open/close their own threads option since this allows them to do that in any forum. Is there a way to limit this to only the support forum?
Yes... In Forum Admin>Forums and Moderators>Forum Permissions... go through and disallow it for every forum but the one you want them to be able to open and close threads in. Hope that helps. Always -Bree
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  #101  
Old 03-16-2007, 08:47 AM
Tom_S Tom_S is offline
 
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Thanks Bree :up:
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