custom field in postbit

[Quarterbore]

May I ask for some help to expand this a little more?

What I want to build is a Trouble ticket system and I could do this by simply creating a forum were all members can see the forum with permsssions to create a new thread, see their own posts, and reply to their own posts... They should not see other threads. So, if I was to set up a forum with pemissions like that and then give my Mods full permission to see and do all... this might make an easy site support system, right.

I believe what I need to do is include the info above with some forumid conditional such as assuming my forum #1 was trouble tickets...

<if condition="$foruminfo[forumid] == 1">
$post['subject']
$post['name']
$post['username']
$post['e-mail']
$post['phone']
</if>

where:

subject = Site Feedback, Registration issues, Log-In Problem, Other
name = Real Name
username = obvious but defined by system in logged in or entered if user can not log in
e-mail = obvious
phone = obvious

Is the best way to do this to add fields to the POST table? Next, I assume that the inputs need to get into the newthread template as well as the postbit as described in here for this to work... I assume a preview template and edit templates would need to be changed too?

Sorry to run off with this thread but the darned Contact Us e-mails are starting to kill me and I have a full staff that could handle 90% of the issues if only the issue would go on the forums.

For more info I did have my own thread on this posted here but this is the first chance to see if I could figure out how to do this on my own...

https://vborg.vbsupport.ru/showthread.php?t=113900

Most of the code already exists in the contactus template plus the minor upgrade I posted here:

https://vborg.vbsupport.ru/showthread.php?t=111728

I just need something like this and I don't claim any ownership to the idea... I just need to get out from under the 50 or more e-mails I seem to get every day from the four vBulletin forums I am trying to run!