Where vB is going wrong

[Mark.B]

Originally Posted by nexialys

[high]* nexialys click not-install
[/high]

to me, the level of support comes with the level of ability for members to be independant and able to do things by themselves... i've seen a lot of these requests lately, made by the same guys, that are not able to do a simple search... we have to do the search for them and show them how to...

it's easier for them to complain that they have no answer for their somewhat strange requests sometimes too... when you require to rebuild half of vbulletin for your own needs and think you will have someone that will gladely do this for free in the minute, you are wrong... and we have seen that in the last days...

if you think that other softwares have better support for their hacks, remember something here: vb.org is not managed by vb.com, and is completely unsupported by the company... this is the opposite of all the other communities you know...

anyway, this is another complaint thread that will turn into a flaming ground soon... see ya!

That's certainly valid, and there's no harm in checking that people have tried searching first, but it's the WAY it's said, too often there's a sort of arrogance and superiority that comes over and that never used to be there.

I don't want to start flame wars, I am trying to be constructive. I don't dislike this site at all, it's still great, but it seems to be heading in a way that isn't pleasant, and that's the users rather than the moderators or admins.

Originally Posted by Paul M

I know what thread triggered this, and tbh, it's only the fact I don't have that particular hack installed that stopped me commenting when I read it - "Read the rules" was not a very helpful reply to a question.

Yes, you're right in that that is what finally triggered me to post this, but it's something that's been on my mind for a while. It has not happened to me so much because I rarely post for help, but I have seen it done so many times to others and I think 'that is not fair'.

I would like to say though that Paul M is a shining example of how it SHOULD be done, his hack support is incredible...efficient, polite and to the point. I have a couple of Paul's hacks installed.....way to go!