i'm using www.highwirepcs.com unlimited plan. people have been bashing the host on vb.com when i posted it up for a review but i've been with them for just under a month (new site) and they are just wonderful. they are EXTREMELY cheap and very fast too. they are getting a semi-dedicated server so i'm looking forever to more great things from them.
as for the technical support. their support is done by email, support forum, msn messenging, and telephone. we've submitted some support emails to them and within 5 mins we got a reply. we also called them at 10pm (EST), left a message and within 15 mins, a live person called us back. so there is no doubt in my mind that their support isnt amazing.
The bastards just closed up shop and took my year's worth of prepaid hosting with them !! Why in the hell would they accept a client for a year of prepaid hosting if they planned to close their business 6 days later ??? Anyone think I'll be able to get this back via Paypal or did I get royally screwed here ?
I filed a claim through Paypal and the +++++++s revoked my cPanel/FTP access and deleted all of my vB files - I just ++++ing lost the databases for ALL of my websites
I agree with Bubble, I use site5.com as well and have never had a problem, support is fantastic, speed is good, and the prices are quite good for the service. Netadmin owns!