Anyone Use Socketmail???

[boxingscene]

I bought the script Saturday night. I have not been sent any license information or member section info to date. I went to their forum and it is no longer in existance, emailed them a few times and no response. I'm starting to get worried that I may have been beat for my money. I was under the impression that this was a reputable company, I saw decent reviews for th product all over the place. Has anyone had the same problem? The script is worthless without the license number, since it cannot be installed without it.

[filburt1]

If you cannot contact them after a while, file a chargeback with your credit card company.

[boxingscene]

Originally Posted by filburt1

If you cannot contact them after a while, file a chargeback with your credit card company.

I used a Debit card. Do you think the third-party processing company would give a refund? I have had this happen the past and the third-party processing company refunded my money. Too bad, their VB3 integration looked promising, I should of went with HiveMail instead.

[filburt1]

I wouldn't expect so, especially given it was a virtual product.

Integration with products tends to be horrible unless the product was designed initially around its integrated partner; that's just their nature.

[Andrew]

I used to work for SocketMail coding skins for the system a couple of months back. They are all very trustworthy people and if you ordered they'll get you your product. However their customer service representative that I worked with from the UK left around the time I did and as far as I know SocketMail is a back to being a one man operation again run by a coder from Thailand (Khairul.) I've never dealt with him personally but I'd heard in the past from the ex-customer service representative that he can be a bit slow when it comes to getting things to people (I vaguely recall being put on hold for two months while he tried to get a copy of the new version so we could continue working . . . .) I would give him another couple days to get it to you or try and contact Khairul directly to get your copy.

As for the BB integration the parts that I'd seen in action all worked as stated for vB3 and IPB - I've never actually tried to integrate it myself but on our developement site it worked very well.