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Old 05-13-2005, 08:59 PM
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Chris M Chris M is offline
 
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No offence intended, but Customer Service standards are entirely subject to the customer - I find Jelsoft's Customer Service brilliant, but others may not...

I have a job in Retail and you always get the odd customer that is never satisfied, and a test of whether you have your Customer Service up to scratch is if you can get them to walk away feeling a little less dissapointed that they couldn't get what they want...

No matter how much Positive feedback you get on your Customer service someone will always have something negative to say, and the negative carries more weight than the positive as always :ermm:

Satan
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