morever i would say they need to improve there technical support.
You are confusing forums - the PhotoPost.Com site provides exceptional support for paying customers. The PhotoPostDev.Com, which you recently complained on, because nobody responded to you within 1 day of posting, is a member supported site just like vBulletin.Org.
In fact, on the main page is this disclaimer:
PhotoPostDev is a community-supported development forum for licensed users of PhotoPost, ReviewPost and/or PhotoPost Classifieds. PhotoPostDev is in no way affiliated with PhotoPost support and relies on community participation for mods and mod support.
For a very reasonable price you get an exceptional product with 24/7 support; and the new vB3 Enhanced version is almost ready and can be seen on PhotoPostDev.Com with even better vB3 integration.