I stand corrected it seems the unanswered emails were sent to sales and not support maybe that is why? go figure. Okay wait a minute one I sent to sales 1-7-04 at 855 was answered SID 102740-cde37731
but the ones previous to that 1.1.04 (proabably because of the new year) and 1.4.04 were never answered (no autoreply on these 2). But I was able to get my question answered here so no biggie. But my comment was not a knock on you guys. I just thought it would be faster and easier on you if I ask here. Of course at the time I was unable to get to your site to ask questions. But someone has helped me with that now too. Thanks
Emails to sales@vbulletin.com go to the same support system. If you didn't receive an automated reply, then this means either we never got those emails, or the replies were blocked by your ISP or email client.
The 102740 ticket was answered in 1 hour 31 minutes. This is slower than our average response time, but some of us sleep from time to time.