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#11

01-02-2004, 03:05 PM

Steve Machol Steve Machol is offline

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Quote:

Originally Posted by aliencode

Thats funny they have yet to reply to my support requests.

What's your support ticket number? I have been asleep - something I am forced to do at least once per day because of my weak constitution.

Sorry you are disappointed in our service. I'm not sure what more I can do about this. I have many, many hours checking the support system and responding to these requests as quickly as possible. However I do need to sleep and consequently am not available 24/7.

As for the email to customers, I think that would have been a good idea. Sometimes we get so caught up in fighting the DDoS attacks and responding to support requests that we don't often think of every possible action.

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